1. Give it an owner
Assign one or more teammates who can open the survey. They find it under Assigned to me, and a mention in a note brings in anyone else.
Feedback inbox
Give every answer an owner and a next step
The feedback inbox puts every response from every survey and channel in one place. Each one arrives already read, so your team can assign it, move it from Open to Resolved and see at a glance what is still waiting.
Every answer in one place
A folder for each status and each type, a list that shows what people wrote, and the response with everything Usertick knows about it.
From Open to Resolved
Every response moves through the same five statuses, with a person on it and the notes around it.
2. Move it along
Open, Planned, In progress, Resolved or Archived, each with its own folder and color. If a teammate moved the response a moment before you, Usertick says so instead of overwriting their change.
3. Talk it through in notes
Write notes with Markdown, mention a teammate, add a picture, and type /resolve or /plan to change the status without leaving the note.
4. Work through it with the keyboard
Move down and up the list, open a response, resolve it and archive it with shortcuts, so a busy morning of answers takes minutes.
Know what it says before you open it
AI reads every written answer as it arrives, on every plan, and the inbox files each response by what it found.
What it is and how urgent
Each response carries its type, its urgency, its category and theme, and the signals worth a look, such as a customer at risk or an answer that took a lot of effort.
Folders by type
Open the bugs, the ideas or the complaints inside any status folder, and the counts follow the folder you are in.
Fix a reading in one click
Pick another type, urgency, category or theme from its menu. Your choice wins from then on and is marked as set by a person, and Back to automatic hands it back to AI.
Each answer read on its own
When one answer is about page speed and another about support, each keeps its own reading, so nothing is lost under one label.
Know who said it and where
When your site names the signed-in user, the response shows their user ID, name, email, company and traits, with a Verified mark when your server signed it. Next to it: the survey, the page, the country, the language, the device, the time it took and the variant.
Find any answer in seconds
Search what people wrote, narrow it with filters, and save the view for the whole team.
Search with tokens
Type is:open, type:bug or, from Starter, trait:plan=pro beside your words, and the list narrows as you search. A card beside the box lists every token.
Filter by what matters to you
Survey, country, page, score group, sentiment, type, urgency, assignee, who answered and more, combined as you like, then grouped and sorted.
Views your team shares
Save a set of filters as a view, such as checkout bugs, and everyone in your organization can open it. Assigned to me, Unassigned and Urgent are there from the start.
Jira and Linear stay in step
Turn responses into issues, and follow each issue’s progress on the response.
The issue’s status comes back
Create a Jira or Linear issue from a response, by hand or with a workflow. As the issue moves, the response moves with it, and comments from the tracker show on its timeline. Every plan.
Many responses, one issue
Pick the responses that report the same problem and file them as one issue, so the tracker shows how many people hit it. Every plan.
Also in the inbox
Where it was sent
Each response lists the tools its workflows delivered it to, with a link to each and the reason when a delivery failed.
Export a response
Save one response as a PDF, with its notes and activity when you want them. Every plan, 3 a month on Free.
Add to contacts
Add the person who answered to your contacts in one click, so your next email survey can reach them.
New answers as they arrive
On the Business plan and above, new responses appear in the list without a reload.
Only people who can see it
The assignee picker lists only teammates whose role opens the survey, so nobody is handed an answer they can’t read.
Your own defaults
Choose whether score-only responses show, whether the oldest come first and whether the list opens on your own.
Frequently asked questions
Every response from every survey and channel: website, email, link and QR code. The list shows the responses with something written by default, and one switch also shows the score-only ones.
Yes. A response can have more than one assignee, and the picker lists only teammates whose role opens that survey.
Open, Planned, In progress, Resolved and Archived, each with its own folder. Planned and In progress together work as your roadmap.
AI reads every written answer as it arrives, on every plan, and files the response by type, theme, sentiment and urgency. You can change any of them, and your choice wins.
Not from the inbox itself. The person’s name and email are on the response when they gave them, and a workflow can send the response to your help desk or CRM, where your team replies.
Yes, on every plan. Status, priority, assignee, sprint or cycle and due date come back, the response moves when the issue moves, and comments can travel both ways.
Yes. user:user_123 finds one person by the ID your site passed to Usertick, and from Starter trait:plan=pro finds everyone with that trait.
The inbox, its statuses, notes, filters, saved views, the AI reading and the Jira and Linear links work on every plan. Free includes 3 exports a month, and live updates are on Business and above.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed