Integrations

Feedback in the tools your team already uses

Bring answers into Slack, Microsoft Teams, Jira, Linear, HubSpot, Zendesk, Google Sheets and many more tools through Zapier. You choose in a workflow which answers each tool receives, and a connection sends nothing until you do.

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Connected where the work happens

The connections a team uses every day, built into Usertick.

Triage without leaving Slack or Teams

Responses land in the channel you pick, with buttons to assign them, set a status or change the type on the spot. Alerts and scheduled reports post there too, and in Slack you can check your NPS with a quick command.

Issues that report back

Open a Jira or Linear issue from one response or up to 50 at once. Its status, priority, assignee and comments come back to the response as the issue moves.

HubSpot contacts that know what customers said

Each contact carries their answers and Usertick details such as last NPS, urgency and theme, and a HubSpot workflow can send a Usertick survey.

A Zap for each tool, ready to turn on

Pick a tool and Zapier opens with Usertick and the tool’s action already picked, or send responses there from a workflow step. Most run on Zapier’s free plan, and five premium apps need a paid one.

Every integration

Filter by what you need, then open a tool to see what it does with a response.

SlackEvery planBring responses into the Slack channel you choose and triage them there, with buttons to assign, set a status or change the type.

Microsoft TeamsEvery planBring responses into a Teams channel as cards, then assign them, set a status or change the type without leaving Teams.

JiraEvery planTurn responses into Jira issues and see their status, priority, assignee and comments back in Usertick.

LinearEvery planTurn responses into Linear issues and see their status, priority, assignee and comments back in Usertick.

HubSpotEvery planKeep each HubSpot contact current with what they told you, and send Usertick surveys from your HubSpot workflows.

ZapierEvery planStart a Zap from any response, and let your Zaps find and update responses in Usertick.

Google SheetsEvery planLog every response as a row that stays current as the AI reading, corrections and status change.

ZendeskEvery planOpen a Zendesk ticket for each response your workflow sends, with the answers in an internal note.

IntercomEvery planMark an existing Intercom contact with an event when they respond. The event carries the response’s details, never the answers.

ProductboardEvery planTurn the responses you pick into Productboard notes for your product team.

AmplitudeEvery planRecord a survey event on the signed-in user in Amplitude when they respond, without sending the answers.

MixpanelEvery planRecord a survey event with the answers on the signed-in user in Mixpanel when they respond.

MailchimpEvery planUpdate tags, merge fields and events on existing Mailchimp audience members from what they answered, without ever subscribing anyone.

KlaviyoEvery planAdd each response to the person’s Klaviyo profile as an event with their answers.

Customer.ioEvery planRecord each response on the person’s Customer.io profile as an event with their answers.

BrazeEvery planLog each response on the person’s Braze profile as an event that carries their answers.

IterableEvery planTrack each response on the person’s Iterable profile as an event with their answers.

SegmentEvery planSend a survey event with the answers on the signed-in user to Segment, and on to the tools you connect there.

BigQueryEvery planLand each response in a BigQuery table with the same columns every time, ready to query.

WebhooksEvery planSend signed events to your own systems, with automatic retries and a log of every delivery.

Google AnalyticsEvery planSee survey completions in Google Analytics, sent through the script already on your page.

FullStoryEvery planSee survey completions in FullStory, sent through the script already on your page.

UXCamEvery planSee survey completions in UXCam, sent through the script already on your page.

SalesforcePremium on ZapierTurn responses into Salesforce cases, leads or notes.

PipedriveWith ZapierAdd responses to Pipedrive as notes, activities or new leads.

Zoho CRMPremium on ZapierCreate, update or tag Zoho CRM records from what customers say.

Microsoft Dynamics 365 CRMPremium on ZapierOpen cases, add leads and update contacts in Dynamics 365 from responses.

AttioWith ZapierAdd responses to Attio as notes, records or tasks.

CloseWith ZapierAdd notes and tasks to Close leads, or create new leads from responses.

FreshsalesWith ZapierAdd notes to Freshsales contacts, create tasks or add new contacts.

Zendesk SellWith ZapierFollow up in Zendesk Sell with a note, a task or a new lead for each response.

KeapWith ZapierAdd a note, a tag or a task to Keap contacts based on their responses.

HighLevelWith ZapierUpdate HighLevel contacts, add tasks or start a workflow when someone responds.

CopperWith ZapierLog activities, create tasks or add people in Copper from responses.

KommoWith ZapierAdd notes and tasks in Kommo, or open a new lead with its contact.

InsightlyWith ZapierCreate or update Insightly records from each response.

FreshdeskWith ZapierOpen a Freshdesk ticket for each response, or add it to one as a note.

Help ScoutWith ZapierStart a Help Scout conversation for each response, or add it to one as a note.

FrontWith ZapierBring responses into a Front inbox, then comment on or tag the conversation.

GorgiasWith ZapierOpen a Gorgias ticket for each response, or add it to one as a message.

ServiceNowPremium on ZapierRaise a ServiceNow incident or another record from each response, or update one.

Zoho DeskWith ZapierOpen a Zoho Desk ticket or comment on one, and find or create the contact.

Jira Service ManagementWith ZapierTurn each response into a customer request in Jira Service Management.

FreshserviceWith ZapierRaise a Freshservice ticket for each response, or add it to one as a note.

CannyWith ZapierPost responses to a Canny board, or add them as comments on a post.

Aha!With ZapierTurn responses into Aha! ideas or features.

DovetailWith ZapierFeed responses into a Dovetail project or channel for your research.

ProdPadWith ZapierCapture responses in ProdPad as feedback or new ideas.

GitHubWith ZapierOpen a GitHub issue for each response and add the labels it needs.

TrelloWith ZapierAdd a Trello card for each response, with the labels you choose.

AsanaWith ZapierCreate an Asana task for each response, or comment on an existing one.

monday.comWith ZapierAdd each response to a monday.com board, or post it as an update on an item.

ClickUpWith ZapierCreate ClickUp tasks, comment on them or post responses in a chat channel.

BasecampWith ZapierAdd a Basecamp to-do or message for each response, or comment on a to-do.

TodoistWith ZapierAdd a Todoist task for each response, or comment on one.

WrikeWith ZapierCreate a Wrike task or add a comment from each response.

GitLabWith ZapierOpen a GitLab issue for each response, or comment on an existing one.

Azure DevOpsWith ZapierCreate or update Azure DevOps work items from responses.

DiscordWith ZapierShare each response in a Discord channel or as a forum post.

GmailWith ZapierSend an email or save a draft in Gmail for each response.

Microsoft OutlookWith ZapierSend an email or save a draft in Outlook for each response.

TwilioWith ZapierSend a text or WhatsApp message through Twilio for each response.

TelegramWith ZapierSend each response to a Telegram chat.

Google ChatWith ZapierPost each response in a Google Chat space.

ActiveCampaignWith ZapierTag ActiveCampaign contacts, add notes and track events from their responses.

BrevoWith ZapierUpdate Brevo contacts and track events from their responses.

KitWith ZapierTag Kit subscribers or add them to a sequence from their responses.

Constant ContactWith ZapierTag or update Constant Contact contacts, or add them to a list.

MailerLiteWith ZapierUpdate MailerLite subscribers or add them to a group from their responses.

NotionWith ZapierAdd each response to a Notion database or a new page.

AirtableWith ZapierAdd or update an Airtable record for each response.

Microsoft ExcelWith ZapierAdd a row to an Excel table or worksheet for each response.

Google DocsWith ZapierAdd responses to a Google Doc, or start a document from a template.

SmartsheetWith ZapierAdd or update a Smartsheet row for each response, or start a discussion on it.

Google DriveWith ZapierSave each response in Google Drive.

DropboxWith ZapierAdd responses to a text file in Dropbox.

OneDriveWith ZapierSave each response in OneDrive.

BoxWith ZapierSave each response in Box.

Google CalendarWith ZapierPut a follow-up on your Google Calendar for a response.

ShopifyPremium on ZapierTag or update Shopify customers from what they told you.

WooCommerceWith ZapierAdd notes to WooCommerce orders, update customers or create a thank-you coupon.

TrustpilotWith ZapierInvite customers to review you on Trustpilot after they answer.

TremendousWith ZapierThank the people who answer with a reward sent by email through Tremendous.

VitallyWith ZapierRecord NPS scores in Vitally, add notes and update user traits.

GainsightWith ZapierLog responses on the Gainsight timeline, and create or update the person.

Frequently asked questions

For connected tools, yes. A connection sends nothing until a workflow step uses it, so you decide which responses each tool receives. Page events for Google Analytics, FullStory and UXCam are the exception, and you turn them on for each site.

Yes, through Zapier. Each response can become a case or another record, a lead or a note. Salesforce is a premium app on Zapier, so it needs a paid Zapier plan.

Jira and Linear bring each issue’s status, priority, assignee and comments back to the response. HubSpot workflows can send a Usertick survey, and your Zaps can find and update responses.

A Zapier account and the Usertick app on Zapier. Zapier’s free plan is enough for every tool except the premium apps: Salesforce, Zoho CRM, Microsoft Dynamics 365, ServiceNow and Shopify.

Page events and every connection come with every plan: Slack, Microsoft Teams, Google Sheets, webhooks, Zapier, Jira, Linear, HubSpot, Zendesk, Productboard, Mailchimp, BigQuery and event tools such as Segment and Klaviyo. Free runs 1 workflow per survey.

Yes. Webhooks send signed events to your own systems on every plan, the MCP server comes with Starter and above, and the REST API with Pro and above.

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