Survey answers in a Front inbox
Bring survey answers into a Front inbox, then comment on the conversation or tag it, through a Zap that runs the moment a customer answers your survey.
From an answer in Usertick to Front
Front keeps the team's inboxes in one place, and survey answers can join them. A Zap brings each answer into an inbox as a message, comments on a conversation, or tags it so a rule in Front routes it.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Front fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Front
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Bring a response into an inbox
- 02Comment on a conversation
- 03Tag a conversation
Zapier's page for Front listed 28 actions and searches on November 1, 2026. These fit survey answers best.
- Import Message
- Add Comment
- Add Conversation Tags
- Assign or Unassign Conversation
- Add Conversation Links
- Create Draft Reply
- Send Reply
- Update Contact
- Find Conversation
- Find or Create Contact
Three Zaps to build with Front
Each one starts on a Usertick trigger and uses an action from Zapier's page for Front.
Link a Usertick answer to the Front conversation
On New Response, Find Conversation searches Front with the Respondent email, and Add Conversation Links attaches the Response link to that conversation, so a teammate opens the answer from the thread.
Front action: Add Conversation Links
Assign urgent feedback to a Front teammate
When Urgent Feedback runs, the Zap finds the customer's conversation through the Respondent email and assigns it to the teammate you select, so the answer has one owner in the shared inbox.
Front action: Assign or Unassign Conversation
Comment in Front when an answer's status moves
Response Status Changed sends Previous status, New status and Changed by to Add Comment, which posts them on the customer's conversation for teammates and keeps them hidden from the customer.
Front action: Add Comment
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Front.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Front in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Front and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Front and turn the Zap on.
To send only some answers, add a Zapier step for Front to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Import Message has a setting for that. With skipping off, a Front rule can tag or assign the imported answer as it arrives, and with skipping on, the message stays in the inbox you selected without any rule acting on it.
A Front comment is visible to teammates only, so Add Comment suits the score and AI theme. Send Reply and Create Draft Reply are the actions that address the customer.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Front.
A Zap that starts in Front can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
More integrations
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