Start free and upgrade when you need more. Every plan covers your whole organization at one price, with a monthly allowance of responses shared across all your surveys.
For your first surveys on one site
For small teams ready to act on feedback
Billed monthly
Choose StarterFor growing teams with more to test and connect
Billed monthly
Choose ProFor larger teams that need single sign-on and SCIM
Billed monthly
Choose BusinessFor custom limits, terms and support
Prices are in US dollars and exclude tax. VAT or sales tax for your country is added at checkout.
Busy month? Top up on any plan, Free included, with a one-time purchase starting at $5. Extra responses and emails never expire, and Usertick uses them only after your plan’s monthly allowance runs out.
Get limits and AI allowances sized to your organization, a custom price paid by card through a payment link, and a security review before you sign. Your contract adds a customer success manager and an SLA.
Top up once on any plan, Free included, starting at $5. Usertick draws on extra responses only after your monthly responses run out, and never buys more for you.
Export results and dashboards to PDF, Excel, CSV or PNG, 3 times a month on Free and without a limit from the Starter plan, and pull every response through the REST API from the Pro plan.
If you cancel, your plan keeps working until the end of the period you paid for. There is no notice period and no penalty.
Every limit, feature and allowance side by side, from Free to Enterprise.
| Feature | Free | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|---|
| Limits & usage | |||||
| Responses a month, whole organizationA response is one survey submission. Responses are counted for the whole organization per calendar month in UTC, across every survey and channel. When the organization reaches the limit, collection continues on its extra responses if it has any, and otherwise stops until the next month starts, the plan is upgraded or extra responses are bought. Usertick notifies you at 80% of the limit, and again at the limit: that collection continues on extra responses, or that it stopped. | 150 | 1,000 | 5,000 | 25,000 | Custom |
| Extra responsesEvery plan can buy extra responses in a one-time purchase, with a $5 minimum. Each one costs $0.10. Extra responses never expire, stay after a plan change or cancellation and are used only after the plan's monthly responses run out. When upgrading for the rest of the month costs less than a purchase, the purchase screen says so. | $0.10 each, never expire | $0.10 each, never expire | $0.10 each, never expire | $0.10 each, never expire | Custom |
| Extra survey emailsEvery plan can buy extra survey emails in a one-time purchase, with a $5 minimum. Each one costs $0.01. Usertick uses them only after the plan's monthly emails run out, and they never expire. Emails sent through your own provider don't count. | $0.01 each, never expire | $0.01 each, never expire | $0.01 each, never expire | $0.01 each, never expire | Custom |
| SurveysCounts the surveys in your organization, including drafts and paused surveys. Archived surveys don't count toward the limit. | 3 | 10 | ∞ | ∞ | ∞ |
| SitesEach website where you install Usertick counts as one site. One plan price covers every site within the limit. | 1 | 1 | 5 | 10 | Custom |
| Team membersYou can invite teammates to your organization, and each one gets a role that sets what they can do. Pending invitations count toward the limit. | 2 | 3 | 10 | ∞ | ∞ |
| DashboardsCounts every dashboard in the organization, private ones included. A Free dashboard holds up to 10 cards. Every plan includes 152 dashboard templates to start from. | 1, up to 10 cards | 3 | ∞ | ∞ | ∞ |
| Response historyResponses stay available for this period. Older responses are hidden from every page and export, not deleted, and they come back after an upgrade. | 30 days | 1 year | 2 years | 5 years | Custom |
| Languages per surveyWhen a survey has the visitor's browser language, Usertick shows the survey in that language. The survey's base language counts as one. | 1 | 3 | ∞ | ∞ | ∞ |
| Questions per surveyA survey can have up to 10 questions on Free and up to 100 on Starter. Pro and higher plans have no plan limit, and a survey can have up to 200 questions. Welcome and message screens don't count. | 10 | 100 | ∞ | ∞ | ∞ |
| Media storageOne quota holds the pictures and videos in your media library and the files people upload in their answers. When it is full, your team can't upload more, and people can still send their files. | 1 GB | 5 GB | 20 GB | 100 GB | Custom |
| Survey emails sent by Usertick per monthUsertick can send your survey emails without any setup at an email provider. For the first 14 days after you turn this on, Usertick sends up to 100 emails a day. Emails sent through your own provider (SMTP, Resend, Mailgun or SendGrid) don't count toward this number, and Enterprise limits are custom. | 50 | 500 | 2,500 | 10,000 | Custom |
| Webhook endpointsSigned webhooks send survey events to your own systems and retry failed deliveries. | 1 | 3 | 10 | 25 | Custom |
| API requests a minute per keyOn Pro, each API key, app or AI assistant can make 120 requests a minute, and the organization 600 across all of them. On Business, each can make 300, and the organization 1,500. | 120 | 300 | Custom | ||
| Survey building | |||||
| Website, link, QR code and email surveysEvery plan can run surveys on a website as a popup, side button or embed, at a shareable link, behind a QR code and in an email. | |||||
| 22 question typesIncludes rating, NPS, emoji, single and multiple choice, dropdown, open text, matrix, ranking and more on every plan. | |||||
| File upload, screenshot and signature questionsLets people attach a file, capture a screenshot of the page or add a signature. On Free, a text question that accepts files or screenshots counts toward the 1 per survey. | 1 per survey | ||||
| Logic & page groupsSends each person to a different question or page based on their answer, so each person sees only the questions that apply to them. | |||||
| Question and survey timersAdds a countdown to a question or to the whole survey. When time runs out, the survey moves to the next question or submits the answers given so far. | |||||
| Templates and the question libraryIncludes 344 survey templates and a library of ready-made questions that you can start from and adjust. | |||||
| Themes, styles, colors and fontsMatches the survey to your brand's colors, fonts and corners without any code. | |||||
| Saved themes of your ownThemes you save to your organization's library, to reuse across surveys. The ready-made themes and styles don't count. | 3 | ∞ | ∞ | ∞ | ∞ |
| Your logo, background and cover on survey pagesShows your logo, a background picture and a cover picture on the survey pages of link, QR code and email surveys. | |||||
| Remove the Usertick badgeHides the 'Powered by Usertick' mark on website surveys, survey pages and survey emails. | |||||
| Custom CSSYour own CSS gives you pixel-level control over how the survey looks. | |||||
| Custom domainsHow many web addresses of your own your link and QR code surveys can open on, instead of a Usertick address. Each survey picks its domain. | 1 | 5 | Custom | ||
| Survey variants & A/B testsShows a variant of a survey by country, device or page, or to a random share of visitors, and compares the results side by side. | |||||
| Triggers & targeting | |||||
| Basic triggersOpens a survey on page load, after a delay, on scroll, on exit intent, after time on site, after a number of pages viewed or when the visitor is idle. | |||||
| Advanced triggersOpens a survey on a rage click, a page error, a click on an element, when an element is hovered or seen, when a form is submitted or abandoned, when text is copied, after a video is watched, or on a custom event from your code, from its first call or its fifth. Free can use them on 1 live survey. | 1 survey | ||||
| Smart triggersOpens a survey when the visitor seems frustrated, finishes reading, is clearly engaged, comes back to a page or can't find what they need. Don't interrupt holds the survey while the visitor types or watches a video, and each close can double the wait. Usertick reads these signals in the visitor's browser. | |||||
| Basic targetingTargets by page, device, country and new or returning visitors, with a schedule, repeat rules and a response limit per survey. | |||||
| Advanced targetingTargets by user traits, sign-in state, earlier surveys, a share of traffic, the referrer and campaign parameters. Free can use them on 1 live survey, without user traits and sign-in state. | 1 survey | ||||
| User identification and verificationLinks responses to your signed-in users with their user ID, name, email and traits, and a user hash from your server proves that the identity is real. Every plan shows them on each response. Targeting and filtering by user traits come with Starter. | |||||
| Contacts and email surveysSends survey emails to your contacts from your own sender, right away or at a scheduled time. | |||||
| Results & reporting | |||||
| Results with every chart, filters and saved viewsEvery question type has its chart, with NPS, CSAT and CES, filters, saved views, the Audience tab and variant comparison. | |||||
| InboxCollects every response in one inbox with folders, filters, notes, assignment and corrections. | |||||
| ExportsExports results and dashboards to PDF, Excel, CSV or PNG, and a single response to PDF or PNG. Free includes 3 exports a month. | 3 a month | ||||
| Scheduled reportsSends a report by email, Slack or Microsoft Teams on a schedule you set. | |||||
| Live updatesResults, dashboards and the inbox update as new responses arrive, without a reload. On Free, Starter and Pro, they update when you refresh the page. | |||||
| AI | |||||
| AI analysis of every responseUsertick files every written answer into categories and themes and reads each response for type, sentiment, urgency and signals such as churn risk. This runs in the background on every plan and doesn't count toward any AI allowance. | |||||
| AI readings of your resultsAfter each day, week, month or year closes, Usertick writes what changed and what to do about it, for any period with at least 30 responses. Readings run on every plan and don't count toward any allowance. | |||||
| Categories × themes in each categoryUsertick files every written answer into your categories and the themes inside them. The plan sets how many categories you can have and how many themes each one holds. Within those numbers, every plan can add, draft with AI, edit and delete them. | 5 × 3 | 10 × 5 | 20 × 8 | 30 × 8 | Custom |
| AI surveys a monthCounts each survey that AI drafts from a create chat. Importing pasted questions has its own allowance of the same size. | 2 | 10 | 30 | 100 | Custom |
| AI question drafts a monthWrites questions from a short description inside the editor. | 5 | 30 | 100 | 300 | Custom |
| AI question suggestions a monthSuggests other phrasings for a question. | 20 | 100 | 400 | 1,500 | Custom |
| AI question rewrites a monthImproves, neutralizes or shortens a question and explains the change. | 10 | 50 | 200 | 750 | Custom |
| AI option suggestions a monthSuggests answer options, or matrix rows and columns, for a question. | 10 | 50 | 200 | 750 | Custom |
| AI copy suggestions a monthSuggests welcome text, placeholders and scale labels. | 10 | 50 | 200 | 750 | Custom |
| AI translations a monthFills a language's empty texts for a whole survey or one field and never overwrites text you wrote. Each translated text counts once. | 1,000 | 4,000 | 10,000 | Custom | |
| Site assistant messages a monthThe assistant answers questions about your surveys, results and plan, and about Usertick, with links to the right page. | 20 | 150 | 500 | 1,500 | Custom |
| AI dashboard plans a monthPlans a dashboard from your surveys, with the cards it needs. | 1 | 3 | 20 | 50 | Custom |
| AI workflow drafts a monthDraws a workflow for a survey from a short description. | 1 | 5 | 20 | 50 | Custom |
| AI folder plans a monthPlans folders for your survey list and files each survey into one. | 1 | 5 | 20 | 50 | Custom |
| Automation & developers | |||||
| Workflows and threshold alerts per surveyA workflow sends a survey's responses to your tools or notifies teammates when conditions on the answers or the AI analysis match. An alert fires when a number such as NPS crosses a line you set. Alerts count as workflows. | 1 | 3 | 10 | 25 | Custom |
| Integration steps per workflowSteps that send to another tool, such as Slack, Jira or a webhook. If/else, Wait and Notify teammates steps don't count. | 1 | ∞ | ∞ | ∞ | ∞ |
| Zaps outside workflowsZaps that start from a Usertick trigger in Zapier, such as New Response, without a workflow. | 1 | ∞ | ∞ | ∞ | ∞ |
| MCP server for AI assistantsLets an assistant such as Claude, ChatGPT or Cursor work with your surveys and responses as the person who signed in. | |||||
| Integrations | |||||
| Slack | |||||
| Microsoft Teams | |||||
| Jira | |||||
| Linear | |||||
| HubSpot | |||||
| Zapier | |||||
| Google Sheets | |||||
| Zendesk | |||||
| Intercom | |||||
| Productboard | |||||
| Amplitude | |||||
| Mixpanel | |||||
| Mailchimp | |||||
| Klaviyo | |||||
| Customer.io | |||||
| Braze | |||||
| Iterable | |||||
| Segment | |||||
| BigQuery | |||||
| Webhooks | |||||
| Google Analytics | |||||
| FullStory | |||||
| UXCam | |||||
| Team & security | |||||
| Custom rolesCustom roles add your own set of permissions beyond the six built-in roles. They are available from the Business plan, with no limit on how many you create. | ∞ | ∞ | |||
| Survey access per roleLimits a role to selected surveys, so its members see only those surveys' results and responses. | |||||
| Activity log historyThe activity log records who changed what in your organization, and the plan sets how far back you can see it. | 30 days | 90 days | 1 year | ∞ | ∞ |
| Two-factor authenticationAdds a second sign-in step for stronger account security. An owner can require it of every member, and Usertick asks for the code again before sensitive changes. Two-factor authentication is included on every plan. | |||||
| Single sign-onYour team signs in with your company login, such as Okta, Microsoft Entra ID or Google Workspace. The owner can also require single sign-on for your company's domain. | |||||
| Automatic user provisioningAdds and removes team members automatically from your company login. | |||||
| Data Processing Addendum (DPA) and sub-processor listThe Data Processing Addendum (DPA) applies to every customer as part of the Terms of Service, and the sub-processor list is published. A signed copy is available on request. | |||||
| Security reviewThe Usertick team takes part in your security review before you sign. | |||||
| Custom price, paid through a payment linkAn Enterprise plan has a price and limits set with the Usertick team, and you pay by card through a payment link. | |||||
| Support | |||||
| Help docs and the AI assistantEvery plan has the help docs and the site assistant, which answers questions about Usertick. | |||||
| Ticket supportYou can open a support ticket inside the app, and the Usertick team answers it there. | |||||
| Priority ticket queueSupport tickets from Pro and higher plans go into a priority queue. | |||||
| Priority support with an onboarding callAdds an onboarding call with the Usertick team to priority support. | |||||
| Dedicated customer success managerAssigns a named customer success manager who knows your account and helps you get value from Usertick. | |||||
| SLAYour Enterprise contract sets the SLA. | |||||
Responses are counted for the whole organization per calendar month in UTC. When the organization reaches its limit, collection stops unless it has extra responses. Every plan can buy extra responses in a one-time purchase at $0.10 each, with a $5 minimum. Extra responses never expire and are used only after the monthly responses run out.
Using a tool that isn't listed? Reach it with webhooks or a Zap on any plan, or with the REST API from the Pro plan.
Yes, the Free plan has no time limit and doesn't need a card. It includes 150 responses a month, 3 surveys, 2 members, 22 question types, website, link, QR code and email surveys, and AI analysis of every response.
Responses are counted for the whole organization per calendar month in UTC. When the organization reaches its plan's limit, collection continues on its extra responses if it has any and the setting to use them is on, which it is by default. Otherwise, collection stops: website surveys stop showing, and link pages and email answer links say that the survey isn't accepting responses. Collection resumes on the first day of the next month, after an upgrade or as soon as the organization buys extra responses.
Usertick charges per response only for extra responses that you choose to buy. Any plan, Free included, can buy them in a one-time purchase at $0.10 each, with a $5 minimum of 50 responses. Extra responses never expire, stay after a plan change or cancellation, are used only after the plan's monthly responses run out and aren't refunded except where the law requires it. Usertick never buys more for you automatically.
Yes. Usertick notifies you when the organization reaches 80% of its monthly response limit. When it reaches the limit, Usertick notifies you that collection continues on extra responses if the organization has them and the setting to use them is on, or that collection stopped if it doesn't. While collection runs on extra responses, Usertick also notifies you when 20% or less of the latest purchase is left and when they are used up, which stops collection.
Monthly plans renew every month and yearly plans every year, and you can cancel at any time. A canceled plan stays active until the end of the period you paid for.
Usertick sells its plans, extra responses and extra emails through Stripe. Stripe's affiliate Sold through Link, LLC (“Link”) is the merchant of record for the payments. Prices are in US dollars and exclude tax. VAT or sales tax for your country is added at checkout, where you can also choose to pay in your local currency. Receipts come from Link, and Usertick never sees or stores your card details.
The Free plan has no time limit, so it works as a permanent trial. A paid plan starts as soon as you add a payment method, and you can downgrade at any time.
Upgrades take effect immediately, and if collection had stopped at the old limit, it resumes with the new one. Downgrades take effect at the end of your billing period. Your data, extra responses and extra emails stay with the organization in both cases.
Yes, Free and Starter include 1 site, Pro includes 5 and Business includes 10, and an Enterprise plan sets its own number. One plan price covers every site within the limit, and you can limit Usertick to specific domains so it runs only where you allow it.
Yes, Business adds single sign-on, SCIM, custom roles, A/B tests, live updates, 25,000 responses a month and priority support with an onboarding call. Enterprise adds a custom price, custom limits and AI allowances, a security review, a customer success manager and an SLA set in the contract, and it is paid by card through a payment link. The Data Processing Addendum (DPA) applies to every plan. To discuss Enterprise, contact sales.
Yes, a yearly plan costs the price of 10 months, so 2 months are free: $240 a year for Starter, $940 for Pro and $3,590 for Business.
Usertick accepts all major credit and debit cards. Plans are billed monthly or yearly, and extra responses and extra emails are paid once at checkout. Enterprise plans have a custom price and are paid by card through a payment link.
Start free, see what your customers mean, and get each answer to the person who can act on it.
