Survey customers where they already are
Reach them on your website, in their inbox or on a printed QR code, at the moment that fits.
Explore survey channelsSurvey and feedback platform with AI built in
Ask the right questions.
Act on every answer.
Build surveys for customers, guests, students or users, share them where they are, and see what the answers mean the moment they arrive.
How Usertick works
From question to action, in one place
Ask in the right place, see what each answer means and get it to the person who can act on it.
See what every answer means
Every written answer arrives already read by AI and filed under a topic, so the urgent ones stand out beside your scores.
Explore AI analysisAct on what matters
Answers that need attention reach Slack, Microsoft Teams, Jira or Linear, and each one gets an owner.
Explore workflowsThe usual way
Feedback gets lost between tools
When the survey lives in one app, the answers in a spreadsheet and the follow-up in a chat thread, the comments that matter slip through. Keep the question, the answer and the next step in one place.
AI analysis
Understand feedback without reading every reply
AI reads each written answer the moment it arrives, on every plan including Free, and keeps your team looking at what matters.
Know what each answer is about
Every answer is tagged with its topic and how urgent it is, so your team starts with the ones that can’t wait.
See what changed, in plain words
Get a short summary of what changed and what to do next, written from your customers’ own words.
Hear about problems early
Get a message in Slack or Microsoft Teams when urgent answers pile up or a score falls below the line you set.
Survey channels
Run surveys wherever your customers are
Show a popup, a side button or a survey built into the page, timed anywhere from the first page view to the moment someone heads for the exit.
Explore website surveysCustomers answer the first question right in their inbox, and one tap takes them to the rest.
Explore email surveysShare one link in posts and messages, and print the same survey as a QR code on tables, receipts and packaging.
Explore link and QR code surveysAsk one question at a time in a friendly chat that can reply after each answer.
Explore conversational surveys
Workflows and integrations
Get each answer to the right team
Send answers where your team works
Post to the channels and trackers your team already uses, from Slack and Microsoft Teams to Jira, Linear, Zendesk and HubSpot, and let simple rules decide what goes where.
See all integrations
Give every answer an owner
Give each answer a status and an owner in the inbox, and keep linked Jira and Linear issues in step both ways.
Explore the inboxIndustries and templates
Feedback for every kind of business
Find what stops a checkout
Ask on the confirmation page while the order is fresh, and see which step made shoppers hesitate.
Usertick for e-commerce
Templates for every step of an order
Browse all templatesCSATProduct reviewCollect star ratings and written reviews you can show on the product page, with an optional photo.
CSATPost-purchaseHear how the buying experience went, what almost stopped the order and, from first-time buyers, where they found you.
CSATDelivery experienceFind out how the delivery went, whether the order arrived in good condition and how the carrier did.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed