AI survey analysis comes with every plan, Free included, with nothing to set up. Each written answer is read as it arrives and sorted by type, theme, sentiment and urgency, and when a week closes, the AI reading says what changed and what to do next.
Every answer is read as it arrives, on every plan, Free included.
Reading each answer, AI readings, themes, signals and spikes never count against a monthly allowance, and contact details from your surveys never reach the model.
Results and dashboardsInboxAll AI featuresAnswers are read and sorted as they arrive, each period ends with an AI reading, and your team can correct anything along the way.
Each written answer gets a category, a theme, a type and a sentiment, and the whole response gets urgency, customer risk, a churn signal and signs of satisfaction, effort or spam. When Usertick isn’t sure, it leaves the field blank instead of guessing.
When a day, week, month or year closes with at least 30 responses, the AI reading says what changed since the period before, what to do about it and how to improve the survey. Each point starts from a statistically meaningful finding, so the words stay true to your numbers.
Anyone who manages responses can change a category, theme, type, sentiment or urgency, and the correction carries through to the inbox, Results, workflows, exports, the API and your integrations. Back to automatic restores the original reading at any time.
Customers answer in their own language, and each answer is read as written, with no translation step. Late parcels described in German, Spanish or Japanese land in the same theme, so one list shows the whole picture.
Feedback lands in categories built for your sector, and you see what moved in each survey and across all of them.
Pick your sector at sign-up, from software and e-commerce to travel and hospitality, or start from a general set, and your categories and themes are ready for the first answer. Rename or add categories on every plan, from 5 on Free to 30 on Business.
Say what a new category should catch, and Usertick drafts its name and criteria, then shows how many of your last 100 written answers it would have caught before you add it. Every plan.
Compare sentiment, urgency, customer risk and feedback types with the period before, and see every theme with its count and how far it moved.
The same AI reading covers your whole organization, so the biggest changes across all your surveys sit on one page.
Every reading becomes a folder, a filter and a condition, so the answers that matter reach the right place without anyone tagging them.
Bugs, Ideas, Complaints, Questions and Praise each get a folder, and every reading is a filter, from category and theme to sentiment and urgency.
Start a workflow when an answer is read or turns urgent, check its reading in an If step, and send it to the tool that handles it, such as Slack, Jira or HubSpot.
Add the AI insights card to a dashboard, and the latest AI reading goes out with every scheduled report and PDF export.
Every reading is a filter in the REST API and MCP, and a theme that suddenly doubles sends an alert to your webhooks. MCP comes with Starter and above, and the API with Pro and above.
Usertick leaves a field empty rather than guess, your team can correct any reading, and every AI reading starts from your numbers.
When Usertick isn’t sure, the field stays empty, such as No value for customer risk, instead of holding a guess.
A corrected value carries the teammate’s mark and replaces the reading in the inbox, Results, workflows, exports and the API.
Names, email addresses, phone numbers and company names from contact questions never reach the model.
An AI reading starts from findings in your numbers, and a period with fewer than 30 responses gets no reading at all.
Read the AI statementThe AI reading also leaves short notes under the question charts it talks about, on the survey’s Results page.
Every daily, weekly, monthly and yearly reading stays in History, so you can look back at any week.
Every response gets a spam likelihood, so you can filter out the noise before you read or export.
Add a language and AI fills in every empty text, leaving anything you wrote untouched. Starter and above.
Describe what you want to learn in a short chat, and AI drafts the whole survey. Free includes 2 a month, and paid plans include more.
Every plan gets the reading of each answer, AI readings, themes, signals and spikes, with no monthly allowance to watch.
Open questions give the reading the most to work with. Start from a template built around them, or add a single question from the library.
No. Every response is read as it arrives, on every plan, with nothing to set up and no monthly allowance.
Any response with something to read: a written answer of a few words or more, or at least two answers of any kind. Usertick reads up to eight written answers per response, in any language.
Yes. Each answer is read in the language it was written in, with no translation step, and it lands in the same categories and themes as answers in English.
Names, email addresses, phone numbers and company names from contact questions never reach the model. It reads the answers and the questions they belong to.
Change it in the inbox, and your correction replaces the AI’s reading in the inbox, Results, workflows, exports, the API, Zapier and MCP. Back to automatic restores the original reading whenever you want.
From your own list, which starts from the sector you pick at sign-up. On every plan, add categories and themes yourself up to your plan's limit, or describe one in a sentence and let Usertick draft it.
Shortly after each day, week, month or year closes in UTC, for any period with at least 30 responses. Each reading is written once, in English, and kept in History.
Start free, see what your customers mean, and get each answer to the person who can act on it.
