Feature questions that show what users need from each release
Ask users how a new feature works for them, from the first use to what it should do next. Each question below comes with when to ask it and what the answer tells you.
What feature feedback survey questions tell you
Feature feedback survey questions ask users about one part of your product at a time: whether it is useful, whether it is easy, whether it did what they expected and what keeps them from using it more. Usage data shows who clicked. These answers tell you why a feature is ignored, misunderstood or loved, before you spend another sprint on it.
Ask them inside the product, right after someone uses the feature for the first or second time, while the experience is fresh. Pick three or four for a popup or a panel inside the page, such as the rating, the ease score and one open question, and save the roadmap questions for a longer survey by email or link.
Each written answer is read as it arrives and gets a category, a theme, a type such as bug, idea or complaint and a sentiment, so a bug report from the confusing question stands apart from feature ideas. On every plan, workflows can post answers to Slack or Microsoft Teams, and they can create issues in Jira or Linear.
- Questions
- 15
- Best asked
- Right after someone first uses the feature
- Industry
- SaaS
- Where to find them
- From library in the Usertick survey editor, on every plan
The 15 features questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the feature works today
Start with the rating and the ease score, then ask what did not go as expected, so a low score comes with its reason.
- 01Stars
How useful is this feature to you?
Five stars for usefulness, asked right after use. Results shows the average and the share who rated 4 or higher, so features released together can be compared.
- 02Customer effort
How easy was this feature to use?
A customer effort score for the feature on a seven-point scale. A useful feature that scores low here needs design work more than promotion, so read it next to the usefulness rating.
- 03Yes / No
Did it work the way you expected?
A quick check against the user's own expectations. Select No in Results to see how those users rated the feature and what they wrote about the parts that confused them.
- 08Text
What was confusing about it?
Collects the moments where users got stuck. Add logic so it appears only after a low ease score, and users who found the feature easy can skip it.
Whether it earns a place
These questions show whether the feature fits into real work, how often it will be used and what it is worth.
- 05Dropdown
How often would you use this?
How often the user expects to need the feature, from every day to probably never. Results shows the share of each answer, which helps decide whether it belongs in the main menu or in settings.
- 07Yes / No
Would this replace a tool you use today?
Asks whether the feature would take the place of another tool. A Yes shows the feature can win budget from something else; add a short open question in the editor to learn which tool.
- 10Yes / No
Would you pay extra for this?
Asks whether the feature is worth paying more for. Select Every day in the frequency question to read the share of Yes among heavy users, before you place the feature on a higher plan.
- 13Text
What stops you from using this more?
Asks what keeps the user from coming back to the feature, such as speed, a missing step or habit. Ask it a week or two after launch, when users have had time to drift away.
Naming and discovery
Ask how users found the feature and where they looked for it, before you rename it or move it in the menu.
- 09Yes / No
Is the name of this feature clear?
A plain check on the feature's name. When many users say No, the name may be one reason the feature is hard to find, which matters before you write the launch email.
- 14Text
How did you find this feature?
Asks how the user discovered the feature, from a release note to chance. The answers show which launch channel works and whether people find it on their own.
- 15Screenshot
Show us where you would expect this feature to be
Users capture the screen and mark where they looked for the feature. The gallery in Results shows where users expect it to live, which helps when you rearrange menus. Screenshot is on every plan, 1 per survey on Free.
What to build next
Close with the gaps and the priorities, and find the users who want to try the next feature first.
- 04Text
What is missing from this feature?
An open question for the gaps users notice. Each answer is tagged with a theme and a type, so you can filter the ideas apart from the bug reports before planning.
- 06Ranking
Put these in the order you would want them built.
Users drag five product areas into the order they want them built. Results shows the average place of each; swap in your own options before you send it.
- 12Text
What should we build next?
An open question about the next thing to build. Answers are filed by theme, so you can filter by theme and read every request for the same thing together.
- 11Yes / No
Would you like early access to new features?
Finds users who want to try features before launch. Select Yes in Results to read what they asked for, and invite them first to the next beta.
Tips for asking about features
Small choices that get honest, useful answers.
- 01
Ask right after the feature is used
Show the survey on the page where the feature lives, soon after someone uses it. From Starter, or on 1 survey on Free, an element click trigger can open it right after the click.
- 02
Keep one feature per survey
Make each survey about a single feature, so every rating points to one thing. Name the feature in the question when more than one survey is running.
- 03
Wait for real use
Ask after a user has tried the feature once or twice. A first click is too early to judge whether it is useful.
- 04
Close the loop on bugs
Give every bug report from the open questions an owner in the inbox. On every plan, workflows can open an issue in Jira or Linear from the response.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about features
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
After a user has tried it once or twice, on the page where the feature lives. A survey inside your web app can open on page load, after a delay or, from Starter or on 1 survey on Free, when someone clicks a chosen element.
Three or four inside the product: the usefulness rating, the ease score, whether it worked as expected and one open question. Save the roadmap and pricing questions for a longer survey by email or link.
Yes, from Starter. Targeting by user traits shows the survey only to users with a trait you pass from your code, such as a plan or a beta flag, and targeting by pages works on every plan.
Usertick surveys run on websites and in web apps, and a phone app can open the survey's link.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
Listen better, act faster, and build what truly matters.
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