Notification questions that show which emails users read and which they mute
Ask users how many notifications they get, which ones they read and how they would rather receive them. Each question below comes with when to ask it and what the answer tells you.
What notification preference survey questions tell you
Notification preference survey questions ask users how much email your product sends them, which notifications they read, how they would rather get updates and whether a setting ever made them miss something. Open rates show what was opened. These answers show what felt like noise and what users would turn off if they knew how.
Ask after a user has had a few weeks of notifications, inside the product near the notification settings, or by email. Pick four or five, and include the open question so users can name the email they would remove.
Written answers get a theme, a type and a sentiment, so complaints about noise can be read apart from requests for a new alert. Each card in Results compares with the period before, so a change to your digest shows up in the next round of answers.
- Questions
- 12
- Best asked
- After a few weeks of notifications
- Industry
- SaaS
- Where to find them
- From library in the Usertick survey editor, on every plan
The 12 notifications and email questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
The volume of email
Start with how much arrives and how it feels, a baseline to compare after every change to your emails.
- 01Multiple choice
How many notification emails do you get from us in a week?
One choice for how many notification emails arrive each week. The options mix a count with Too many, so the donut shows both the volume and how users feel about it.
- 06Big scale
How much noise do our emails add to your inbox?
How much noise your emails add, on a ten-step scale. Results shows the average and a column per step, so watch it after you change how often emails go out.
- 11Emoji
How do you feel about the amount of email we send?
A row of faces for how users feel about the amount of email. Results shows each face with its share, a simple measure to follow after every change to your emails.
Which notifications get read
These show which emails earn attention and which ones users would add or drop.
- 02Multiple choice
Which notifications do you actually read?
Lets users pick every notification they read, from new responses to product news. The bars show which emails earn attention and which ones to fold into a digest.
- 05Stars
How useful is the weekly summary email?
Five stars for the weekly summary email. A low average next to a high noise score suggests the summary should replace other emails instead of adding to them.
- 08Text
Which notification would you add or remove?
An open question for the notification to add or remove. Each answer gets a theme, so requests for a new alert and wishes to stop an email can be filtered apart.
Settings and missed alerts
Ask whether users can control what they get and whether a setting ever cost them something important.
- 04Yes / No
Have you ever missed something important because of a notification setting?
Asks whether a notification setting ever made the user miss something important. Select Yes in Results to read what those users want added or removed.
- 07Customer effort
How easy is it to change what you receive?
A customer effort score for changing notification settings. A low score means users who feel flooded may unsubscribe from everything when they only wanted to stop one email.
How and when to deliver
End with the channel, the timing and the rhythm users prefer, which set your defaults.
- 03This or that
Would you rather get updates
Two pairs: as they happen or a daily digest, email or Slack. The split bars show the default that suits most users before you change it for everyone.
- 09Dropdown
When should the daily digest arrive?
The time the daily digest should land, from early morning to end of day. The share of each answer gives you a default send time.
- 12Ranking
Rank these by how much you want them
Users drag four delivery rhythms into order, from instant alerts to a monthly report. Results shows the average place of each, which tells you which rhythm to offer by default.
- 10Yes / No
Would you like a mobile push option?
Asks whether users want a push option on their phone. Read the share of Yes with how many users work on mobile before you plan it.
Tips for asking about notifications and email
Small choices that get honest, useful answers.
- 01
Ask near the settings
Show the survey on the notification settings page, where users who feel flooded already are. A survey inside the page works on every plan, with targeting by pages.
- 02
Name the email you ask about
When you ask about one email, such as the weekly summary, name it in the question, so the rating points to one thing.
- 03
Change one thing at a time
Change one email or one default per round, and compare the noise score with the period before.
- 04
Follow up on missed alerts
Give every Yes on the missed alert question an owner in the inbox. A missed alert can cost the user more than a noisy inbox.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about notifications and email
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Inside the product on the notification settings page, or by email to active users. In an email survey, the multiple choice, star rating, ease score, yes or no, emoji and dropdown questions can be answered inside the email.
Four or five. Start with how many emails users get and which ones they read, add the delivery preference, and end with the open question.
Yes, from Starter. Targeting by user traits can show the survey only to users with a trait you pass from your code, such as their notification setting.
Yes, it reaches the users who get the most email. Keep it to two or three questions, start with one that can be answered inside the email, and keep the open question for the end.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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