SSO questions that show where IT admins get stuck in setup
Ask IT admins which identity provider they use, how the single sign on setup went and what your docs are missing. Each question below comes with when to ask it and what the answer tells you.
What SSO setup survey questions tell you
SSO setup survey questions ask IT admins whether their company requires single sign on, which identity provider they use, how long the connection took, what went wrong and which sign in methods the team still needs. Single sign on can decide whether a larger account buys at all, and a failed setup can stall a rollout for weeks.
Ask the setup questions right after an admin connects an identity provider, inside the admin pages, and the requirement questions during the evaluation, by link from sales. Pick four or five per survey, and keep the contact and date questions for accounts with a rollout under way.
Each response gets an owner and a status in the inbox, so a failed setup reaches the engineer who can fix it. Written answers get a theme and a type, and workflows can open a Jira or Linear issue from a response.
- Questions
- 14
- Best asked
- Right after the identity provider is connected
- Industry
- SaaS
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 single sign on questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Whether the account needs it
Ask these during the evaluation, so sales knows which deals depend on single sign on and by when.
- 01Yes / No
Does your company require single sign on?
Asks whether the company requires single sign on. The share of Yes among accounts in evaluation shows how many deals depend on it, before you decide which plan includes it.
- 11Big scale
How important is single sign on to your renewal?
How important single sign on is to the renewal, on a ten-step scale. High scores from accounts without a working setup are a renewal risk to raise early.
- 14Date
When does your identity project need to be finished?
The date the identity project needs to be finished, picked on a calendar. Results shows the picked dates, so your team can plan support around each deadline.
The identity provider and setup
Ask right after setup, so a failed connection comes with the provider, the error and the person to contact.
- 02Dropdown
Which identity provider do you use?
Which identity provider the company uses, from Okta to JumpCloud. The share of each answer shows which provider's setup guide to keep most current.
- 03Customer effort
How easy was the single sign on setup?
A customer effort score for the setup. Results shows the average and the share who found it easy; read low scores with what went wrong to find the step that fails.
- 04Ruler
How many minutes did it take to connect your provider?
Minutes to connect the provider, on a ruler up to two hours. The median and the middle half show what a typical setup takes, a fair number to put in your setup guide.
- 05Multiple choice
What went wrong during setup, if anything?
One choice for what went wrong, from metadata that didn't match to people in the wrong workspace. The donut shows which failure to design out first.
- 12Contact
Who should we work with on the identity setup?
Collects the name and email of the person to work with on the identity setup. Results lists them in a table, so your team can contact the right engineer directly.
Instructions and documentation
These two show which part of your setup guide to rewrite first.
- 08Stars
How clear were our single sign on instructions?
Five stars for the single sign on instructions. Read it with the open answers about documentation to see which page or step causes the low ratings.
- 09Text
Which part of the single sign on setup needs better documentation?
An open question for the part of the setup that needs better documentation. Filter the answers by theme to find the step admins ask about again and again.
How access should work
End with account creation, sign in methods, directory data and where admins want to manage access.
- 06Yes / No
Do you want new accounts created automatically at first login?
Asks whether new accounts should be created at first sign in. A high share of Yes points to automatic account creation as a feature to offer.
- 07Multiple choice
Which sign in methods does your team still need?
Lets admins pick every sign in method the team still needs. The bars show which methods you can't retire yet, such as passwords for contractors outside the directory.
- 10Text
Which groups or attributes should we read from your directory?
Asks which groups or attributes your product should read from the directory. The answers show which fields to map by default, such as department or role.
- 13This or that
For access control you would rather
One pair: manage access in your product or in the directory. The split bar shows how much admins want the directory to control roles, an input for group mapping.
Tips for asking about single sign on
Small choices that get honest, useful answers.
- 01
Ask right after setup
Show the setup questions when the admin finishes connecting the provider. From Starter, or on 1 survey on Free, a custom event from your code can open the survey at that moment.
- 02
Ask the IT admin
Single sign on is set up by IT, who may never use the product day to day. Send the survey to the admin who did the setup, by email or link.
- 03
Fix the guide first
When the instructions rating is low, rewrite the guide for the provider most admins use before building anything new.
- 04
Follow up on failed setups
Give every failed setup an owner in the inbox the same day. An admin stuck on metadata can't roll out until your team answers.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about single sign on
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
During the evaluation, to learn whether the company requires it, and right after the admin connects the identity provider, to learn how setup went.
The IT or identity admin who connects the provider. The contact question collects who your team should work with on the setup.
Four or five per survey. After setup, ask the ease score, the setup time, what went wrong and one open question about the documentation.
Yes. Every response gets an owner in the inbox, and workflows can open a Jira or Linear issue. On every plan, they can post to Slack or Microsoft Teams.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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