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Integration request survey template

Learn which integrations to build, and what customers would do with them

Four questions for your integrations page: the tool customers want connected, what they would use the connection for, how important it is and the workflow they have in mind. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this integration request survey tells you

An integration request survey asks customers which tool you should connect to next and why. This template asks four questions in about a minute: the tool, picked from a list or typed in, what they would use the connection for, how important it is, from nice to have to deciding whether they stay, and a description of the workflow they have in mind.

It is written for a link on your integrations page, where customers look for a tool and don't find it. The same survey can sit inside that page under the list of tools, or open as a popup in the integrations settings of your web app.

Results shows the share of each tool, with every typed Other answer listed, the share of each use and how important the requests are, against the period before. Every written answer is read as it arrives and filed under a category such as integrations, with a theme and a type.

As a linkOn your websiteIn an emailAs a conversation
Questions
4
Time to answer
About a minute
Written for
A link or an embedded survey on your integrations page
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Dropdown

Which tool would you like us to connect to?

Why ask it
A list of the tools you hear about most makes the common requests easy to count, and the Other answer catches the ones you didn't think of.
What you learn
A donut with the share and count of each tool, with every typed Other answer listed beside it, so the tools missing from your list still show by name.
Make it yours
Put your most requested tools on the list and remove the ones you already support, so the list points at real gaps.
Question 2 of 4 · Multiple choice · Optional

What would you use it for?

Why ask it
The same tool can mean an alert, a sync or a report. The use decides how deep the integration has to go.
What you learn
Bars with the share and count of each use, with typed Other answers listed. Select a tool in the first question to see what customers want it for.
Make it yours
When most requests for one tool are about alerts, check whether a webhook or a Zapier connection covers them before you build a full integration.
Question 3 of 4 · Multiple choice

How important is this integration to you?

Why ask it
Importance separates convenience from a deal breaker. A request that decides whether the customer stays belongs in a different queue from a nice extra.
What you learn
A donut with the share of each level, compared with the period before. Select It would decide whether we stay to see which tools carry that weight.
Make it yours
On every plan, a workflow posts each answer of It would decide whether we stay to your product channel in Slack or Microsoft Teams, with the tool and the workflow described.
Question 4 of 4 · Text · Optional

Describe the workflow you have in mind

Why ask it
The workflow shows the trigger, the data and the result the customer expects, which is what your team needs to scope the integration.
What you learn
Usertick reads each answer, files it under a category and a theme from your list, and marks it as an idea, a question or a complaint. Filter by theme to read every workflow described for one kind of use.
Make it yours
Read these answers before you write the spec, since customers often describe a smaller first version than the one you would build.

What the answers show

Results turns each question into numbers you can follow week by week.

Which tool would you like us to connect to?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

What would you use it for?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Integration request in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Place it where the search fails

    Put the link or the embedded survey under your list of integrations and on the search results page that finds no match, so customers see it the moment a tool is missing.

  2. 02

    Tie requests to accounts

    In your web app, call Usertick.identify() with the user's ID, plan and email, so each request shows which account asked and you can weigh it by plan.

  3. 03

    Answer with what exists today

    Some requests can be met now through Zapier or a webhook. Give those responses an owner in the inbox who writes back with a link to your guide.

  4. 04

    Tell customers when it ships

    Mark each request's status in the inbox as you build, so when the integration goes live you know every customer who asked for it.

Product feedbackSaaS surveysLink and QR code surveysTrial and conversion questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.
ProductFeature adoption checkFind out whether users have found a new feature, what keeps the rest away and what would make it part of their routine. Show it in the app two weeks after the release.

Questions from the library

Browse the question library
  1. Did you get to try the feature you signed up for?Yes / No · Trial and conversion
  2. How many days into the trial did you see real value?Ruler · Trial and conversion
  3. How confident are you that this is the right tool for your team?Big scale · Trial and conversion
  4. Which tools do you need us to connect with?Multiple choice · Integrations and API
  5. How easy was it to set up your first integration?Customer effort · Integrations and API
  6. Does the integration send everything you expected?Yes / No · Integrations and API

Frequently asked questions

On your integrations page, under the list of tools, and in the integrations area of your web app. A link from your help articles about integrations reaches more customers who are looking.

Count the requests for each tool, then look at how many of them would decide whether the customer stays and what they want it for. A tool with fewer requests that decide whether customers stay can come first.

Yes, when your app calls Usertick.identify() or the survey asks for an email with a Contact question. Each response then carries the customer's details, and the inbox shows who answered.

They pick Other and type its name. Results lists every typed answer beside the chart, so new names are easy to spot.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

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