Usertick
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Support

Help with Usertick on every plan

Search the docs, ask the assistant in the dashboard, or open a ticket and get an answer from the support team on Starter and above.

Read the docs
Guides for installing the widget, building surveys, reading results and connecting your tools.
Open the docs
Ask the assistant
Help in the dashboard filters the popular topics as you type, and Ask AI answers your question from the docs. Available on every plan.
Open Help
Open a ticket
On Starter and above, Create ticket sends your question to the support team with your site, plan and browser attached.
Create a ticket

Support on each plan

Every plan includes the help docs and the assistant. Ticket support starts on Starter.

PlanSupport
FreeThe help docs and the assistant
StarterTicket support
ProTicket support in a priority queue
BusinessPriority support with an onboarding call
EnterpriseA customer success manager and an SLA by contract

Support works through tickets that you open from Help in the dashboard. If you can't sign in to your account, write to support@usertick.com.

Compare plans

Open a ticket

Support replies in the same thread, and Usertick lets you know in the dashboard and by email.

  1. 1

    Open Help

    Select Help in the dashboard menu, then select Create ticket.

  2. 2

    Pick a category

    Choose General question, Setup & install, Surveys & targeting, Integrations, Billing question or Bug report.

  3. 3

    Describe the problem

    Enter a subject and your message, then select Send. Your site, plan and browser are attached automatically.

Start with these guides

The questions support hears most often are answered here, step by step.

Quickstart
Add the code to your site and publish a first survey.
Read the guide
Install on your website
Copy the install code, add it to your pages and check the install.
Read the guide
Platform guides
WordPress, Shopify, Webflow, Wix, Google Tag Manager and more.
Read the guide
Troubleshooting
What to check when a survey doesn't show on your site.
Read the guide
Targeting
Show a survey on the right pages and to the right people.
Read the guide
Billing
Plans, invoices, payment methods and what happens when a payment fails.
Read the guide

Other questions

No account yet
Send a question through the contact form and get the answer by email.
Contact Usertick
Enterprise
Custom limits, a security review and an SLA by contract.
Talk to sales
Security
Report a vulnerability to security@usertick.com.
Disclosure policy
A harmful survey
Report a survey that looks like phishing, spam or harassment.
Report a survey

Frequently asked questions

The help docs and the assistant are available on every plan, Free included. Support tickets start on the Starter plan.

In the ticket's thread under Your tickets in Help. Usertick also lets you know in the dashboard and by email.

No. On a paid plan, support works through tickets that you open from Help in the dashboard, and replies arrive in the ticket's thread. On Free, the help docs and the assistant answer most questions about setup and surveys. If you can't sign in to your account, write to support@usertick.com.

What you expected, what happened and the page it happened on. When an error in the dashboard shows a reference under its message, select it to copy it into the ticket, so support can find the exact request that failed.

Each message can carry one attachment: an image, or a .txt, .log, .csv, .json, .pdf, .zip or .har file.

Check that the survey is published and active, that the page matches the survey's targeting, and that the install code is on that page. An ad blocker can also hide the widget while you test. Troubleshooting in the docs covers the rest.

Send it through the contact form. Usertick answers at the email address you give.

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