Integration questions that show which connections keep customers
Ask users and developers which tools they need connected, how setup went and what the API is missing. Each question below comes with when to ask it and what the answer tells you.
What integration and API survey questions tell you
Integration and API survey questions ask users which tools they need your product to connect with, how the first setup went, whether data arrives as expected and how developers find your API. A missing or broken integration can decide a renewal, and users may work around it quietly without reporting it.
Ask the setup questions right after someone connects an integration or makes a first API call, and the roadmap questions in a survey for admins and developers by email or link. Pick four or five per survey, and keep each question about one tool or one job.
Written answers get a theme and a type, so a missing endpoint is filed as an idea and a failing sync as a bug. On every plan, workflows can open a Jira or Linear issue from a response, and the inbox keeps the error screenshot with the answer.
- Questions
- 13
- Best asked
- Right after the first integration or API call
- Industry
- SaaS
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 integrations and api questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Which tools users need connected
Ask what to connect and how much it matters, so the integration roadmap follows renewal risk.
- 01Multiple choice
Which tools do you need us to connect with?
Lets users pick every tool they need connected. The bars in Results show demand for each, and an Other option collects the tools missing from your list.
- 09Big scale
How much would a missing integration affect your decision to stay?
How much a missing integration would affect the decision to stay, on a ten-step scale. High scores from large accounts are a renewal risk to raise with customer success.
Setting up an integration
Ask these right after setup, so a failing connection comes with its cause and the exact error.
- 02Customer effort
How easy was it to set up your first integration?
A customer effort score for the first integration setup. Ask it right after the connection succeeds; from Starter, or on 1 survey on Free, a custom event from your code can show the survey at that moment.
- 03Yes / No
Does the integration send everything you expected?
Asks whether the integration sends everything the user expected. Select No in Results to see which problems those users picked in the next question.
- 04Multiple choice
What went wrong with the integration, if anything?
One choice for what went wrong, from authentication to a sync that stopped. The donut shows which failure comes up most, which tells engineering where to start.
- 13Screenshot
Capture the error message from the integration
The developer captures the integration's error message. The gallery shows the exact error text, which saves a round of questions with support. Screenshot is on every plan, 1 per survey on Free.
The developer experience
Docs, language, time to the first call and the grid show where developers lose time with your API.
- 05Stars
How clear is the API documentation?
Five stars for the API documentation. Read it with the time to the first successful call: clear docs next to a long setup point to a problem in the API itself.
- 06Dropdown
Which language or SDK do you use with our API?
Which language or SDK the developer works in. The share of each answer shows which code samples and SDKs to keep current first.
- 07Ruler
How long did your first successful API call take to set up?
Minutes to the first successful API call, on a ruler up to two hours. The median and the middle half are a fair measure of how quickly a new developer gets going.
- 12Matrix
Rate each part of the developer experience
Rates docs, error messages, the sandbox and rate limits on one grid. The heat map shows which part of the developer experience pulls the rest down.
What to build next for the API
End with the priorities and the gaps, and learn whether a guide would let developers build the rest.
- 08Ranking
Rank what you need from the API next
Developers drag five API needs into order, from webhooks to better error messages. Results shows the average place of each, a ready priority list for the next quarter.
- 10Text
Which endpoint or field is missing for you?
An open question for a missing endpoint or field. Each answer is filed by theme, so requests for the same field can be read together before you plan API changes.
- 11Yes / No
Would you build a custom integration if we published a guide?
Asks whether a published guide would lead the user to build their own integration. A high share of Yes suggests a guide could cover requests your team can't build itself.
Tips for asking about integrations and api
Small choices that get honest, useful answers.
- 01
Ask at the moment of setup
Show the setup questions right after an integration connects or fails. From Starter, or on 1 survey on Free, a custom event from your code can open the survey then.
- 02
Ask about one job at a time
Ask developers about one endpoint or one job per question, and let them name the field in the open question.
- 03
Route failures to engineering
On every plan, send responses that report a failing sync to Jira or Linear, and give each one an owner in the inbox.
- 04
Keep the tool list current
Update the options in the tool question as you add integrations, and add Other so users can name tools you haven't listed.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about integrations and api
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
Right after someone connects one, inside the product, and once or twice a year in a wider survey for admins by email. From Starter, or on 1 survey on Free, a custom event from your code can show the survey when the connection succeeds.
The developers who use your API. Send the survey by link or email to the technical contacts on each account, and keep it to four or five questions.
Yes, on every plan. The screenshot question (1 per survey on Free) lets them capture the error, and the image arrives with the answer in the inbox.
Yes, on every plan. Workflows can also post responses to Slack or Microsoft Teams, add rows to Google Sheets or call a webhook.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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