Docs questions that show which pages leave readers stuck
Ask readers whether a help article or docs page answered their question, and what is missing. Each question below comes with when to ask it and what the answer tells you.
What documentation feedback survey questions tell you
Documentation feedback survey questions ask readers of your help center and developer docs whether they found what they came for, how clear the page was, how long the search took and which topics are missing. Page views can't tell you whether a reader left with an answer or gave up and opened a support ticket. These questions can.
Ask on the docs page itself, inside the page at the end of an article or as a side button, so readers answer while the page is open. Start with whether they found the answer and one rating, and keep the format and search questions for a short survey once a quarter.
Each written answer gets a category, a theme and a sentiment, so requests for a missing topic and reports of outdated pages can be filtered apart. Give each report an owner and a status in the inbox, so the writer who owns that section sees it.
- Questions
- 11
- Best asked
- At the end of an article, while the page is open
- Industry
- SaaS
- Where to find them
- From library in the Usertick survey editor, on every plan
The 11 content and docs questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Whether the page answered the question
Start with the yes or no and the clarity rating, which together show whether the page did its job.
- 01Yes / No
Did you find the answer you came for?
A yes or no at the bottom of the article. Select No in Results to read only the readers who left without an answer, along with what they say is missing.
- 02Stars
How clear was the documentation?
Five stars for how clear the page was. Results shows the average and the share who rated 4 or higher; run one survey per docs section to compare sections.
- 09Yes / No
Would you come back to these docs first next time?
Asks whether the reader would start with the docs next time, before contacting support. A rising share of Yes shows the docs are taking load off your support team.
- 10Mood dial
How did using the docs feel?
A mood dial for the overall feeling of using the docs. Results shows the faces with each share, a quick read on frustration that a star rating can miss.
How hard the answer was to find
Effort, search time and the search rating show whether readers struggle with the pages or with reaching them.
- 03Big scale
How much effort did finding the answer take?
Effort on a ten-step scale. A page that answers the question but takes high effort may have the answer buried, which a clearer heading or a summary at the top can fix.
- 04Ruler
How long did you search before finding it?
Minutes spent searching, on a ruler up to thirty. Results shows the median and the middle half, and a long tail points to readers who tried several pages before this one.
- 08Stars
How well did search work for you?
Five stars for search across the docs. A low score next to a high clarity score means the pages are good and hard to reach, so work on titles and search terms.
Gaps and stale pages
These questions turn into a list of pages to write, update or rework, each with an owner.
- 06Text
Which topic is missing or too thin?
An open question for the topic readers looked for and didn't find. Filter the answers by theme to build a list of pages to write, starting with the themes that come up most.
- 07Text
Where did you hit outdated content?
Asks where readers hit an outdated screen, step or code sample. Give each answer an owner in the inbox, so the page gets updated before the next reader finds the same problem.
- 11Screenshot
Capture the part of the page that is unclear
The reader captures the confusing part of the page and can mark it. The gallery shows the exact paragraph or diagram to rewrite. Screenshot is on every plan, 1 per survey on Free.
The formats readers prefer
Ask this in the quarterly survey, before you plan the next set of videos or guides.
- 05This or that
Which format helps you more?
Two pairs: video or written guides, and worked examples or the API reference. The split bars show what to produce more of before you plan the next set of pages.
Tips for asking about content and docs
Small choices that get honest, useful answers.
- 01
Ask at the end of the article
Place the survey inside the page after the last paragraph, where a reader who finished the page can answer in one tap.
- 02
Start with one yes or no
Lead with whether the reader found the answer. Show the follow-up questions only to readers who said No, with logic in the editor.
- 03
Give stale pages an owner
Assign each report of outdated content to the writer who owns that section, and close it in the inbox when the page is fixed.
- 04
Compare docs sections
Run one survey per docs section with targeting by pages, so a low score points to one part of the docs.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about content and docs
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
At the end of the article as a survey inside the page, or as a side button that stays on the page. Both work on every plan, with targeting by pages to pick the docs sections.
One or two on each page: whether the reader found the answer and, for those who didn't, what is missing. Ask about formats and search in a separate quarterly survey.
Yes, on every plan. The screenshot question (1 per survey on Free) lets a reader capture the page, and the image arrives with the answer in the inbox.
Yes. Any page of your site can show a website survey, so the API reference can ask the same questions with its own targeting by pages.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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