NPS
The score with its change, and detractors, passives and promoters for everyone and for each device.
Survey results and dashboards
Survey results that show what changed and why
Survey results and dashboards come together for every channel: a chart for each question, the scores you track and an AI reading of the week. Dashboards and scheduled reports put the findings in front of your team.
Everything about a survey, on one page
Answers from every channel the survey runs on land on one Results page, from the headline numbers and the AI reading down to a single question.
A chart made for every question
Each question type gets the chart that reads it best, with a view over time and a table a click away, and every chart compares with the period before.
Star rating
The average with its stars, a bar for each rating and the share that rated 4 or higher.
Multiple choice
A donut for a single answer and bars for several, with any typed Other answers listed.
Matrix
A heatmap of the answers for each row, deeper where more people picked it.
Ranking
Each option by its average place, so the order people prefer reads at once.
Written answers
Answers with their sentiment and theme, filterable by both, and the themes they add up to over time.
Read the answers behind the numbers
Every Results page carries an AI reading of the period, and the questions it talks about get a note of their own.
What changed and what to doAI
When a period closes with at least 30 responses, the AI reading says what moved, what to do about it and how to improve the survey.
See AI analysisA note on the chartAI
A question the reading flagged gets a short note above its chart, so the explanation sits next to the numbers.
Signals and themesAI
Sentiment, urgency, customer risk and themes sit beside the charts, each against the period before.
Find out who said it
Filter the whole page to the people behind an answer, a group or a variant of the survey, and save the view for your team.
Click an answer, see who said it
Select any answer and the whole page filters to the people who gave it, so you can see what else they told you.
Groups that score lower stand out
See each country, device, language and page with its own score. When a group with enough answers falls well below the overall score, Usertick marks it as clearly lower, so you know where to look first.
Filters your team can reuse
Slice results by date, country, device, language, page, variant, time taken or any answer, or look only at people who rushed through. Save a view once and your whole organization can use it.
Compare variants of a survey
Put any variant beside the rest and see where the answers differ, tested at 95% confidence once each side has 30 answers.
Dashboards your team opens every week
Put the numbers that matter on one dashboard, from one survey or all of them, and share it with the people who act on them.
AI
Start from a template or a sentence
Pick a template for your team or industry, or describe what you want to track and review the dashboard AI plans from your surveys before it is built.
Build any card
Pick from charts, numbers, breakdowns and lists, or build a custom card from a measure, a grouping and a chart form, with a live preview on your own data.
Edit, then publish
Changes wait in a draft until you publish them, and each dashboard is shared with your whole organization or with chosen people, to view or to edit.
Reports that arrive on schedule
Send a survey’s results or a dashboard as a PDF every day, week or month, by email to your team or to a Slack or Microsoft Teams channel, with the headline numbers in the message. Scheduled reports come with Pro and above, and exports to PDF, Excel and CSV with every plan, 3 a month on Free.
Exports, history and the finer points
Against the period before
With a date range set, every card compares with the same length of time just before it.
PDF, Excel and CSV
Take Results and dashboards anywhere as PDF, Excel or CSV, or save a single card as an image. Every plan, 3 a month on Free.
Share any view as a link
Send a teammate the link and it opens the exact view you are looking at, filters and all.
Removed questions keep their results
Remove a question from your survey and its results stay on the page, so earlier answers are never lost.
How long people take
See how long the survey and each question take, who ran out of time and who rushed through.
Results that update live
Watch new responses land on Results as they arrive, with every number moving to its new value. Business and above.
Goals your team can track
Set up to five goals, such as an NPS target, and track them beside the reading for your whole organization.
Response history
Look back 30 days on Free, 1 year on Starter, 2 years on Pro and 5 years on Business.
Dashboards on every plan
Start with 1 dashboard of up to 10 cards on Free and 3 on Starter, and build as many as you need on Pro and above.
Frequently asked questions
Yes. Each survey has one Results page that combines every channel it runs on.
It is the share of people who answer 4 or 5 on a 5-star question. On other star scales, Usertick counts answers at or above 80% of the scale.
Export a PDF and send it to them. Dashboards and emailed reports go to members of your organization, and a scheduled report can also post to a Slack or Microsoft Teams channel.
Exports cover Results and dashboards, and the inbox saves one response at a time as a PDF. For response-level data, use Zapier on every plan or the REST API on Pro and above.
Free includes 1 with up to 10 cards, Starter 3, and Pro and Business have no limit.
Each plan shows a set history: 30 days on Free, 1 year on Starter, 2 years on Pro and 5 years on Business. Older responses are hidden instead of deleted, and they come back when you upgrade.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed