NPS
The 0 to 10 scale sits under the question, and the score comes back as a pill.
Conversational surveys
Conversational surveys that read like a message thread
Ask one question at a time and follow each answer with a reply you wrote. Nothing is generated while people answer, and every question type, logic rule and timer works as before.
Turn any survey into a conversation
Select Chat in the editor, and the same questions arrive one at a time, word by word, with your reply after each answer. Logic, timers and required questions stay as they are.
A reply you wrote after every answer
Write what the chat says after each kind of answer, and let logic choose the next question. Nothing is generated while someone answers.
Low, middle and high
A rating or a score gets its own reply for a low, a middle and a high answer. A choice can have one per option, and yes and no one each.
Built-in thank-yous
Leave a field empty after a rating, a score or a written answer, and the chat adds a short thank-you that matches the answer.
A follow-up that fits
Logic picks the next question from the answer, so a low score hears a different follow-up than a high one.
Every question type works in the chat
The chat asks with each question’s own control, from a 0 to 10 scale to a ranked list, and sums up the answer in a pill.
Multiple choice
The options sit under the question. For a single answer, each option can have a reply of its own.
Emoji scale
Five faces sit under the question, and the pill shows the face with its word.
Yes or no
Two buttons answer it, with a reply of its own for yes and for no.
Star rating
Five stars sit under the question, and the pill shows the stars given.
Ranking
Visitors drag the options into order, and the pill lists them by rank.
Make the chat look and sound like you
Give the chat a face and a name, dress it in your theme, and write it in each of your languages.
A face and a name
Show the first letter of the chat name in your theme color, a picture from your media library or no avatar at all. Turn on Show the name to put the chat name over the survey’s messages.
Your theme in every message
Colors, fonts, corners and dark mode come from the survey’s theme, so the chat matches the site, the page or the email it opens from.
Fluent in each of your languages
Every reply you write can be translated into the survey’s other languages. In Arabic, Hebrew and other right-to-left languages, the conversation turns around.
Room to change their mind
Turn on Change answers, and selecting an earlier pill takes visitors back to that question. The questions after it are asked again.
Know what people mean and who handles it
Answers from every chat arrive in one place, already read, so your team starts with the ones that need attention.
Read as it comes inAI
AI reads each written answer as it arrives and sorts it by type, theme, sentiment and urgency, on every plan including Free.
See AI analysisSee what comes up most
Results shows the scores, the themes and the answers behind them, whether a survey ran as a chat or step by step.
See results and dashboardsGet it to the right person
On every plan, rules send the urgent answers to Slack, Microsoft Teams, Jira or Linear. In the inbox, each answer gets an owner and a status.
See workflowsDetails that keep it natural
Word by word
Each question types itself out like a message. Visitors who prefer reduced motion see the whole question at once.
Answers as pills
People answer with the question’s own control, and the answer comes back as a pill on their side of the chat.
Moves on by itself
With Auto advance on, a one-tap answer such as a rating or a single choice moves the chat straight to the next question.
Every channel
Chat runs in a popup, a side button or a survey embedded in your page, on the page behind a link or QR code, and after an email.
Starts in the email
When someone answers the first question inside your email, the chat opens with that answer already in place.
Skip for optional questions
An optional question shows Skip until it has an answer. A required one waits for its answer before the chat moves on.
Logic and timers
Branching, question and survey timers and required questions all work exactly as they do in Step by step.
Test two ways of asking
Give a variant its own replies, avatar or name, then compare which way of asking works better. Business and above.
On every plan
Chat, your own replies and the built-in ones come with every plan, Free included.
Conversational survey templates and questions
Every template works as a chat. Start from one, or from a single question that reads well as a message, then make the wording your own.
Templates
Browse all templatesNPSNet Promoter Score (NPS)Measure how likely customers are to recommend you, and hear the reason behind each score. Send it every quarter by email or in the app to track loyalty over time.
CSATCustomer satisfaction (CSAT)Find out how satisfied customers are with a purchase, a visit or a support conversation. Send it within 24 hours, while the experience is still fresh.
OnboardingOnboarding feedbackLearn how the first steps in your product felt, what new users came to do and where they got stuck. Trigger it when someone finishes setup or on their third day.
ChurnCancellation surveyUnderstand why customers cancel, so you can fix the biggest reasons first. Show it in the cancel flow, just before the final confirmation.
CSATPost-purchaseHear how the buying experience went, what almost stopped the order and, from first-time buyers, where they found you. Show it on the order confirmation page.
ProductWebsite feedback buttonAn always-on button that lets visitors report a problem, suggest an idea or leave a compliment. Keep it on every page as a side tab.
Questions
Browse the question library- How likely are you to recommend us to a friend or colleague?NPS · Any customer
- What is the main reason for your score?Text · Any customer
- What did you come here to do first?Text · New customers
- What got in your way while setting things up?Text · New customers
- What did you come to this page to do?Text · On your website
- What stopped you?Text · On your website
- How could we have handled this better?Text · After a support case
- What is holding you back from upgrading?Text · Pricing and plans
Frequently asked questions
No. Chat asks the questions you wrote, one at a time, as a conversation, and replies with your own sentences or a built-in thank-you. Nothing is generated while someone answers, and people respond with the question’s own controls, such as stars or options.
After a rating, the chat says “Thank you for the honest rating.”, “Thank you for the rating.” or “Thank you for the high rating.”, depending on the answer. After a score such as NPS, the same sentences say “score”. After a written answer, it says “Thank you for the detail.” Built-in replies are in English for now, so write your own for other languages.
Yes, when Change answers is on. Selecting an earlier answer returns to that question, and the questions after it are asked again.
Yes. The survey page behind links and QR codes shows the survey as a chat too, and when someone answers the first question inside an email, the chat opens with that answer in place.
Yes. Logic, question and survey timers, required questions and variants work the same way as in Step by step.
Every plan, Free included, with your own replies and the built-in ones.
Yes. On a phone, a popup opens as a sheet along the bottom of the screen, and the page behind a link fits the screen, so the chat reads like a message thread there too.
Yes. Any survey can run as a chat, NPS included. The 0 to 10 scale appears under the question, the score comes back as a pill, and the reply you wrote for a low, middle or high score follows.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed