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Usertick vs Zonka Feedback

Zonka Feedback is a customer feedback platform for surveys across many channels, with a separate AI product that analyzes surveys, tickets and reviews. Usertick runs website, email and link surveys with AI that reads every written answer on every plan, at listed prices per organization.

How it is priced
UsertickOne price per organization, not per seat, with a monthly response limit shared by every survey and channel.
Zonka FeedbackCustom quotes. Feedback Management is priced mainly by responses and AI Feedback Intelligence by data credits, with the option to bundle both.1
Free plan
Usertick150 responses a month, 3 surveys, 2 members, every channel and AI reading of written answers.
Zonka FeedbackNot listed on Zonka Feedback's pages. A 14-day free trial includes up to 50 responses, with no card details asked at sign-up.4
Paid plans
UsertickStarter $24, Pro $94 and Business $359 a month, or the price of 10 months for a year. Enterprise is priced with sales.
Zonka FeedbackPrices aren't published. Plans are quoted by sales on feedback volume, scale and CX goals.1
At the response limit
UsertickCollection stops until the next month, unless the organization has extra responses: bought once at $0.10 each, from $5, and they never expire.
Zonka FeedbackNot listed on Zonka Feedback's pages for responses. When a plan's SMS credits run out, later SMS invitations aren't sent, and add-on credits can be bought at a custom cost.5
Website surveys
UsertickPopup, side button or a survey inside the page. Page triggers and targeting by page, device and country on every plan, behavior triggers on 1 survey on Free and every survey from Starter, user traits from Starter and smart triggers from Pro.
Zonka FeedbackPopups, slide-ups, bottom bars, feedback buttons, embedded and exit intent surveys, triggered by time on page, scroll, clicks, form submissions or returning visitors.6
Email surveys
UsertickUsertick sends the survey to your contacts with the first question inside the email, from 50 emails a month on Free to 10,000 on Business.
Zonka FeedbackEmail survey invitations, surveys embedded in the email, survey links in an email signature and HTML email templates.7
Link and QR code
UsertickA link survey has its own page and a QR code to download as PNG or SVG.
Zonka FeedbackA survey link and a QR code for each survey, plus SMS and WhatsApp invitations and an offline app for kiosks, iPads and Android tablets.7
Native mobile apps
UsertickNo native mobile app SDK. Website and link surveys work in mobile browsers, and a phone app can open the survey's link.
Zonka FeedbackIn-app SDK for iOS, Android, React Native and Flutter apps, with surveys shown on chosen screens or after events.8
AI on written answers
UsertickEvery plan, Free included: each written answer gets a category, a theme, a type, a sentiment and an urgency, in any language.
Zonka FeedbackAI Feedback Intelligence, a separate plan or add-on: themes and entities, sentiment and emotion, an Ask AI assistant and impact on NPS and CSAT.1
Integrations
UsertickSlack, Microsoft Teams, Google Sheets, Jira, Linear, HubSpot, Zendesk, webhooks, Zapier and more on every plan, with 1 workflow per survey on Free. The MCP server from Starter, the REST API from Pro.
Zonka FeedbackSalesforce, HubSpot, Zendesk, Intercom, Freshdesk, Jira, Slack, Teams, Google Sheets, Zapier, Make and webhooks, plus custom integrations through the API.1

Checked on October 26, 2026 on Zonka Feedback’s own pages. The numbers after each line point to the sources at the foot of the page.

About Zonka Feedback

Zonka Feedback sells two products: Feedback Management, for surveys across channels and closing the loop, and AI Feedback Intelligence, which analyzes feedback from surveys, tickets and reviews.1

  • Run by Zonka Technologies Private Limited, a company registered in Gurugram, India.3
  • Led by founder and CEO Rajiv Mehta and co-founder Sonika Mehta.2

When Zonka Feedback may fit better

Zonka Feedback fits better when you need surveys inside native mobile apps, offline kiosk surveys, SMS or WhatsApp invitations, AI analysis of tickets and reviews, or data hosted in Australia or India.

Where Zonka Feedback is strong

  • Native mobile SDKs

    Zonka Feedback's in-app SDK runs inside iOS, Android, React Native and Flutter apps, targeted by screen, event and user properties.8

  • Offline and kiosk surveys

    An offline app runs surveys on iPads and Android tablets set up as kiosks, and syncs responses when WiFi is connected.7

  • SMS and WhatsApp built in

    Survey invitations go out by email, SMS and WhatsApp directly from the platform, with targeting and throttling to limit survey fatigue.1

  • Feedback beyond surveys

    AI Feedback Intelligence brings helpdesk tickets, live chats and reviews next to survey answers, with themes, entities and sentiment.1

Where Usertick works differently

  1. 01

    A free plan and listed prices

    Usertick Free has 150 responses a month and 3 surveys. Starter is $24 a month, Pro $94 and Business $359, each priced per organization.

  2. 02

    AI reading on every plan

    Every written answer gets a category, a theme, a type, a sentiment and an urgency on every plan, Free included, with no separate AI plan.

  3. 03

    Priced by responses alone

    A Usertick plan has one monthly response limit for the whole organization, with no second meter for AI analysis.

  4. 04

    Extra responses that never expire

    At the monthly limit, collection goes on with extra responses bought once at $0.10 each, kept through plan changes.

Moving from Zonka Feedback to Usertick

Your questions come across as text. Usertick builds the survey from them, and you set the rest in the editor.

  1. 1

    Copy your questions from Zonka Feedback

    Open the survey in Zonka Feedback and copy its questions and answer options as plain text.

  2. 2

    Paste them into Usertick

    Under Create survey, Paste questions turns up to 10,000 characters of text into a survey, with the wording kept and the right type for each question.

  3. 3

    Set what text doesn't carry

    Add the logic, the timing and the theme in the editor, then preview the survey.

  4. 4

    Publish, then close the old survey

    Put the survey on your website, in an email, on a link or on a QR code. Close the one in Zonka Feedback once Usertick's is live, so that nobody answers twice.

Usertick doesn't import earlier responses. They stay in Zonka Feedback, so keep them there or export them where Zonka Feedback allows it.

How Paste questions works

Frequently asked questions

Zonka Feedback's pages list no free plan. Its help center describes a 14-day free trial with up to 50 responses. Usertick Free has 150 responses a month, 3 surveys and AI reading of written answers.

Zonka Feedback doesn't publish prices. Feedback Management is quoted mainly by responses and AI Feedback Intelligence by data credits, and the two can be bundled.

Yes. Zonka Feedback lists popups, slide-ups, bottom bars, feedback buttons and embedded surveys with triggers such as exit intent and scroll. Usertick's popup, side button and survey inside the page are on every plan, Free included.

Copy a survey's questions and use Paste questions in Usertick, which reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above.

Sources

Checked on October 26, 2026. Plans and prices change, so each line names the page it came from. “Not listed” means that company’s own pages don’t mention it. To report a line that is out of date, use the contact page.

  1. 1Zonka Feedback: Pricing
  2. 2Zonka Feedback: About Us
  3. 3Zonka Feedback: Acceptable Use Policy
  4. 4Zonka Feedback Help Center: Trying out Zonka Feedback's 14-day Free Trial
  5. 5Zonka Feedback Help Center: What are SMS Credits?
  6. 6Zonka Feedback: Website Feedback
  7. 7Zonka Feedback Help Center: Ways to Distribute your Surveys
  8. 8Zonka Feedback: Mobile SDK For In-App Feedback

Other comparisons

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  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed