Usertick vs Retently
Retently is NPS, CSAT and CES software for B2B and ecommerce brands, with surveys by email, by link and on the web. Usertick runs website, email and link surveys with AI that reads every written answer, priced per organization.
Checked on October 26, 2026 on Retently’s own pages. The numbers after each line point to the sources at the foot of the page.
About Retently
Retently describes itself as a customer experience management platform for B2B and ecommerce brands that runs automated NPS, CSAT and CES surveys across email, web and shareable links.3
- Founded in 2015 by Greg Raileanu, its CEO, and self-funded since then with no investors or private-equity owners.2
- Offices in Austin, Texas, and Chisinau, Moldova, with a remote team of 14.2
When Retently may fit better
Retently fits better when you run recurring NPS programs by email with reminders and follow-ups, need account-level scores synced to HubSpot or Salesforce, or survey shoppers through Shopify, Klaviyo or Gorgias.
Where Retently is strong
- Prices on the page, monthly or yearly
Retently lists its plan prices, billed monthly without a yearly commitment or about 10% less yearly, with extra seats at $10 a month.1
- Complete NPS email programs
B2B plans include survey reminders, automated recurring surveys, email follow-ups by score, survey throttling and A/B tests of survey templates.1
- Account-level scores for B2B
B2B Pro adds account-level NPS and CSAT scores that export through the API and integrations, with HubSpot and Pipedrive sync.1
- Ecommerce integrations
Every Ecommerce plan connects Shopify, Klaviyo, Yotpo, Gorgias and Gladly to survey shoppers after a purchase, a delivery or a support interaction.1
Where Usertick works differently
- 01
A free plan
Usertick Free has 150 responses a month, 3 surveys, 2 members, 1 site, every channel and AI reading of written answers.
- 02
Website surveys on every plan
Usertick's popup, side button and survey inside the page are on every plan, with triggers such as exit intent, scroll and time on site.
- 03
One price for the organization
Usertick plans aren't priced by seat: Pro includes 10 members, and Business has no member limit.
- 04
Extra responses that never expire
At the monthly limit, collection goes on with extra responses bought once at $0.10 each, kept through plan changes.
Moving from Retently to Usertick
Your questions come across as text. Usertick builds the survey from them, and you set the rest in the editor.
- 1
Copy your questions from Retently
Open the survey in Retently and copy its questions and answer options as plain text.
- 2
Paste them into Usertick
Under Create survey, Paste questions turns up to 10,000 characters of text into a survey, with the wording kept and the right type for each question.
- 3
Set what text doesn't carry
Add the logic, the timing and the theme in the editor, then preview the survey.
- 4
Publish, then close the old survey
Put the survey on your website, in an email, on a link or on a QR code. Close the one in Retently once Usertick's is live, so that nobody answers twice.
Usertick doesn't import earlier responses. They stay in Retently, so keep them there or export them where Retently allows it.
How Paste questions worksFrequently asked questions
Retently's pricing page lists no free plan. It offers a 14-day free trial on Ecommerce plans and a 7-day trial on B2B plans, with no credit card. Usertick Free has 150 responses a month, 3 surveys and AI reading of written answers.
B2B Basic is $100 a month for 3,000 surveys, or $90 a month paid yearly, and B2B Pro starts at $299 a month for 10,000 surveys. Ecommerce Basic starts at $99 a month for 2,500 surveys.
Yes. Retently lists in-app web pop-ups, embedded surveys and a Feedback Button on B2B Pro and every Ecommerce plan. Usertick shows a popup, a side button or a survey inside the page on every plan, Free included.
Copy a survey's questions and use Paste questions in Usertick, which reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above.
Sources
Checked on October 26, 2026. Plans and prices change, so each line names the page it came from. “Not listed” means that company’s own pages don’t mention it. To report a line that is out of date, use the contact page.
Other comparisons
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed