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Usertick vs AskNicely

AskNicely is a customer experience platform for multi-location service businesses, tying NPS and CSAT surveys to frontline coaching and online reviews. Usertick runs website, email and link surveys with AI that reads every written answer, at listed prices per organization.

How it is priced
UsertickOne price per organization, not per seat, with a monthly response limit shared by every survey and channel.
AskNicelyPriced by feedback responses a year, from 500, with unlimited users on every plan. Plans are mainly annual, with discounts for multi-year terms.1
Free plan
Usertick150 responses a month, 3 surveys, 2 members, every channel and AI reading of written answers.
AskNicelyNot listed on AskNicely's pages. Its pricing page says it does not offer a free trial and offers a personalized demo instead.1
Paid plans
UsertickStarter $24, Pro $94 and Business $359 a month, or the price of 10 months for a year. Enterprise is priced with sales.
AskNicelyLearn, Grow and Transform, priced by quote from sales. NiceAI is an add-on on any plan. Reputation management and SSO ($1,500 a year) are add-ons on Grow and Transform.1
At the response limit
UsertickCollection stops until the next month, unless the organization has extra responses: bought once at $0.10 each, from $5, and they never expire.
AskNicelyResponses over the plan are billed as overages, or the plan can be upgraded mid-contract. Downgrades and cancellations take effect at the end of the contract term.1
Website surveys
UsertickPopup, side button or a survey inside the page. Page triggers and targeting by page, device and country on every plan, behavior triggers on 1 survey on Free and every survey from Starter, user traits from Starter and smart triggers from Pro.
AskNicelyWeb-based surveys show a pop-up in your website or app. A developer adds them with JavaScript, and they reach logged-in or active users.5
Email surveys
UsertickUsertick sends the survey to your contacts with the first question inside the email, from 50 emails a month on Free to 10,000 on Business.
AskNicelyEmail surveys from your own domain, sent on a schedule or after an event, with reminders 2, 3, 5 or 7 days later. SMS is added through your account team.6
Link and QR code
UsertickA link survey has its own page and a QR code to download as PNG or SVG.
AskNicelyA survey link with a downloadable QR code, tagged with custom fields such as a location or staff member, and a timeout for kiosk use.7
Native mobile apps
UsertickNo native mobile app SDK. Website and link surveys work in mobile browsers, and a phone app can open the survey's link.
AskNicelyIn-app surveys inside a mobile app, added by a developer with AskNicely's survey code, documented on its GitHub.8
AI on written answers
UsertickEvery plan, Free included: each written answer gets a category, a theme, a type, a sentiment and an urgency, in any language.
AskNicelyAI-powered dynamic surveys on every plan, AI summaries and trend reports from Grow. NiceAI, with Ask NiceAI and NiceAI Agents, is an add-on on any plan.1
Integrations
UsertickSlack, Microsoft Teams, Google Sheets, Jira, Linear, HubSpot, Zendesk, webhooks, Zapier and more on every plan, with 1 workflow per survey on Free. The MCP server from Starter, the REST API from Pro.
AskNicelySalesforce, HubSpot, Zendesk, Intercom, Slack, Teams, Zapier, webhooks and the API, plus service tools such as PestPac, Cliniko, Dentrix, Athenahealth and MINDBODY.9

Checked on October 26, 2026 on AskNicely’s own pages. The numbers after each line point to the sources at the foot of the page.

About AskNicely

AskNicely calls itself an AI-powered customer experience platform built for multi-location service businesses.2

  • Headquartered in Portland, Oregon, with customers across North America, Europe, Australia and New Zealand.2
  • Founded in 2014. Its $32 million Series B round was led by Five Elms Capital, with Nexus Venture Partners and Blackbird taking part.3
  • Offices in Portland, Salt Lake City and Auckland.4

When AskNicely may fit better

AskNicely fits better for multi-location service businesses that tie customer feedback to frontline coaching, leaderboards and Google reviews, or that survey customers by SMS and WhatsApp.

Where AskNicely is strong

  • Coaching frontline teams

    Leaderboards and scorecards are on every plan, and higher plans add AskNicelyTV, an employee app, team huddles and frontline coaching.1

  • Reviews from happy customers

    Grow adds review requests, a Google review manager and testimonial requests, with a reputation management suite as an add-on.1

  • Email, SMS and WhatsApp

    Email, WhatsApp and SMS surveys are listed on every plan, and every plan has unlimited users.1

  • Tools service businesses use

    Integrations reach field service and practice systems such as PestPac, Cliniko, Dentrix, Athenahealth, Vetspire and MINDBODY.9

Where Usertick works differently

  1. 01

    A free plan and listed prices

    Usertick Free has 150 responses a month and 3 surveys. Starter is $24 a month, Pro $94 and Business $359, each priced per organization.

  2. 02

    Website surveys with triggers

    Usertick shows website surveys as a popup, a side button or inside the page, with triggers such as exit intent, scroll and time on site on every plan.

  3. 03

    AI reading on every plan

    Every written answer gets a category, a theme, a type, a sentiment and an urgency on every plan, Free included.

  4. 04

    Extra responses that never expire

    At the monthly limit, collection goes on with extra responses bought once at $0.10 each, kept through plan changes.

Moving from AskNicely to Usertick

Your questions come across as text. Usertick builds the survey from them, and you set the rest in the editor.

  1. 1

    Copy your questions from AskNicely

    Open the survey in AskNicely and copy its questions and answer options as plain text.

  2. 2

    Paste them into Usertick

    Under Create survey, Paste questions turns up to 10,000 characters of text into a survey, with the wording kept and the right type for each question.

  3. 3

    Set what text doesn't carry

    Add the logic, the timing and the theme in the editor, then preview the survey.

  4. 4

    Publish, then close the old survey

    Put the survey on your website, in an email, on a link or on a QR code. Close the one in AskNicely once Usertick's is live, so that nobody answers twice.

Usertick doesn't import earlier responses. They stay in AskNicely, so keep them there or export them where AskNicely allows it.

How Paste questions works

Frequently asked questions

AskNicely's pricing page lists no free plan and says it does not offer a free trial. Plans are quoted by sales. Usertick Free has 150 responses a month, 3 surveys and AI reading of written answers.

AskNicely doesn't publish prices. Learn, Grow and Transform are quoted by sales, priced by yearly responses from 500, and sold mainly as annual contracts.

Yes. AskNicely's web-based surveys show a pop-up in a website or app, added by a developer with JavaScript, and its pricing page lists in-app and mobile app surveys on Transform. Usertick's website surveys are on every plan, Free included.

Copy a survey's questions and use Paste questions in Usertick, which reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above.

Sources

Checked on October 26, 2026. Plans and prices change, so each line names the page it came from. “Not listed” means that company’s own pages don’t mention it. To report a line that is out of date, use the contact page.

  1. 1AskNicely: Pricing
  2. 2AskNicely: AskNicely Launches AI Agents to Automate Customer Insights and Reputation Management
  3. 3AskNicely: AskNicely raises $32M to empower frontline teams to delight their customers
  4. 4AskNicely: About
  5. 5AskNicely Help Center: Web-Based Surveys
  6. 6AskNicely Help Center: Choose How and When to Send Surveys
  7. 7AskNicely Help Center: Survey Links
  8. 8AskNicely Help Center: In-App Mobile Surveys
  9. 9AskNicely: Integrations

Other comparisons

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  • 150 responses a month on Free
  • Every channel and AI analysis
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