Usertick vs Refiner
Refiner runs in-app surveys for software companies inside web and native mobile apps, priced by monthly active users. Usertick runs website, email and link surveys with AI that reads every written answer, priced per organization.
Checked on October 26, 2026 on Refiner’s own pages. The numbers after each line point to the sources at the foot of the page.
About Refiner
Refiner describes itself as a customer feedback solution built for modern software companies.8
- Run by Refiner SAS, with its registered office in Paris, France. Founded by Moritz Dausinger and launched in 2019.2
- Data residency is Ireland, on AWS EU-WEST-1.2
- Refiner describes its team as a small remote team based out of Europe.8
When Refiner may fit better
Refiner fits better for a SaaS, fintech or marketplace team that surveys signed-in users inside web and native mobile apps and wants unlimited responses priced by active users.
Where Refiner is strong
- Native mobile SDKs
iOS, Android, React Native and Flutter SDKs are on every plan, with screen visit triggers and segment targeting inside apps.1
- Unlimited responses
Every paid plan includes unlimited survey responses and unlimited team members, and the price follows monthly active users.1
- Connected to the product data stack
From Growth, Refiner connects to Segment, RudderStack, Amplitude, Mixpanel, Braze, Customer.io, BigQuery and Salesforce, and tracks user events for targeting.1
- Compliance on every plan
Refiner's pricing page lists “SOC 2 Type II Compliance”, “HIPAA Compliance”, GDPR and data retention controls on every plan.1
Where Usertick works differently
- 01
Priced by responses
A Usertick plan has one monthly response limit for the whole organization, so the number of signed-in users doesn't change the price.
- 02
150 free responses a month
Usertick Free has 150 responses a month, 3 surveys, 2 members and every channel, with AI reading of written answers.
- 03
Email sent by Usertick
Usertick sends email surveys to a contact list now or up to 30 days ahead, from 50 emails a month on Free to 10,000 on Business.
- 04
A QR code for every survey
Each survey has a hosted page and a QR code as PNG or SVG, and tags on the link travel with each answer.
Moving from Refiner to Usertick
Your questions come across as text. Usertick builds the survey from them, and you set the rest in the editor.
- 1
Copy your questions from Refiner
Open the survey in Refiner and copy its questions and answer options as plain text.
- 2
Paste them into Usertick
Under Create survey, Paste questions turns up to 10,000 characters of text into a survey, with the wording kept and the right type for each question.
- 3
Set what text doesn't carry
Add the logic, the timing and the theme in the editor, then preview the survey.
- 4
Publish, then close the old survey
Put the survey on your website, in an email, on a link or on a QR code. Close the one in Refiner once Usertick's is live, so that nobody answers twice.
Usertick doesn't import earlier responses. They stay in Refiner, so keep them there or export them where Refiner allows it.
How Paste questions worksFrequently asked questions
Refiner has a 30-day trial capped at 100 responses, after which the account moves to a free plan with 25 responses a month. Usertick Free has 150 responses a month, 3 surveys and AI reading of written answers.
Refiner gives you embed code to paste into emails sent from your own tool, such as Customer.io or HubSpot. Usertick sends to a contact list itself, and NPS, Stars, CES and choice questions can be answered inside the email.
Yes. Refiner lists native iOS and Android SDKs plus React Native and Flutter on every plan. Usertick has no native SDK; a phone app can open a Usertick survey's link.
Copy a survey's questions and use Paste questions in Usertick, which reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above.
Sources
Checked on October 26, 2026. Plans and prices change, so each line names the page it came from. “Not listed” means that company’s own pages don’t mention it. To report a line that is out of date, use the contact page.
Other comparisons
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed