Survey answers on the Gainsight timeline
Log survey answers on the Gainsight timeline and create or update the person, through a Zap that runs the moment a customer answers your survey.
From an answer in Usertick to Gainsight
A Zap adds an activity to the timeline with the answer and the score, so a CSM sees it beside every call and email, or creates or updates the person who answered.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Gainsight fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Gainsight
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Add an activity to the timeline
- 02Create or update a person
Zapier's page for Gainsight listed 6 actions and searches on November 1, 2026. These fit survey answers best.
- Add Activity to Timeline
- Upsert Person
- Create or Update Company
- Create or Update Custom Object
- Save New Activity
- Find User by Email
Three Zaps to build with Gainsight
Each one starts on a Usertick trigger and uses an action from Zapier's page for Gainsight.
Log low scores on the Gainsight company timeline
A low score satisfies the workflow's condition, Workflow Step starts the Zap, and Add Activity to Timeline logs the activity type you select on the company the survey named, with Survey name as the subject and Q1 and the Response link as notes.
Gainsight action: Add Activity to Timeline
Keep survey results in a Gainsight custom object
New Response watches one survey, and Create or Update Custom Object writes Survey name, Q1, Country and Source to a row of your object, so Rules Engine and reports in Gainsight can read them.
Gainsight action: Create or Update Custom Object
Write the AI reading to a Gainsight Person
After Response Analyzed, Upsert Person matches the Person on the Respondent email and writes AI sentiment and AI theme to custom fields, so a CSM sees the latest reading on that contact.
Gainsight action: Upsert Person
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Gainsight.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Gainsight in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Gainsight and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Gainsight and turn the Zap on.
To send only some answers, add a Zapier step for Gainsight to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
It asks for a context such as the company, an author, an activity type, a subject and notes. A survey question can supply the company name, and Find User by Email can return the author from a CSM's address.
Add Activity to Timeline has relationship fields, so an activity can belong to one relationship within a company, such as a product or a business unit. A survey question can supply that relationship's name.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Gainsight.
A Zap that starts in Gainsight can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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