Survey answers as Zendesk Sell notes, tasks and leads
Follow up in Zendesk Sell with a note, a task or a new lead for each survey answer, through a Zap that runs the moment a customer answers your survey.
From an answer in Usertick to Zendesk Sell
A Zap adds the answer as a note, creates a task for the rep who owns the account, or opens a lead when someone asks to hear more. The rep reads the score and the comment where they plan their day.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Zendesk Sell fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Zendesk Sell
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Add a note
- 02Create a task
- 03Create a lead
Zapier's page for Zendesk Sell listed 30 actions and searches on November 1, 2026. These fit survey answers best.
- Create Note
- Create Task
- Create Lead
- Update Person
- Update Lead
- Create Sequence Enrollment
- Stop Sequence Enrollments
- Find Person
- Find Lead
- Find or Create Person
Three Zaps to build with Zendesk Sell
Each one starts on a Usertick trigger and uses an action from Zapier's page for Zendesk Sell.
Stop Zendesk Sell sequences after a complaint
Response Analyzed, set to complaints, starts a Zap in which Find Person locates the contact by Respondent email and Stop Sequence Enrollments takes them out of their sequences before the next outreach step goes out.
Zendesk Sell action: Stop Sequence Enrollments
Enroll satisfied customers in a Zendesk Sell sequence
A top score on the satisfaction question meets a workflow's conditions and reaches its Workflow Step. The Zap finds the person by Respondent email, and Create Sequence Enrollment starts the sequence you select for them.
Zendesk Sell action: Create Sequence Enrollment
Source a Zendesk Sell lead from a pricing survey
New Response runs on the pricing survey alone, and Create Lead adds a lead with the Respondent email, the lead source you select, Survey name as a tag and the Page URL in its description.
Zendesk Sell action: Create Lead
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Zendesk Sell.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Zendesk Sell in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Zendesk Sell and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Zendesk Sell and turn the Zap on.
To send only some answers, add a Zapier step for Zendesk Sell to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Create Note asks for a resource type, which can be a lead, a contact or a deal. The record's ID comes from a search step such as Find Lead or Find Person, with the Respondent email as the search value.
Zendesk Sell is the sales CRM, and a Zap reaches it through Zapier. Tickets in Zendesk Support go through the Zendesk connection that Usertick offers in Settings without a Zap, so the two are separate.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Zendesk Sell.
A Zap that starts in Zendesk Sell can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
More integrations
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