Survey answers as Kommo notes, tasks and leads
Add survey answers to Kommo as notes and tasks, or open a new lead with its contact, through a Zap that runs as soon as an answer comes in from a customer.
From an answer in Usertick to Kommo
A Zap adds the answer as a note on the lead, creates a task for the manager, or opens a lead together with its contact for someone new. The pipeline shows what the customer said beside the deal.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Kommo fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Kommo
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Add a note
- 02Create a task
- 03Create a lead with a contact
Zapier's page for Kommo listed 23 actions and searches on November 1, 2026. These fit survey answers best.
- Create Note
- Create Task
- Create Lead With Contact
- Create Lead
- Update Lead
- Update Contact
- Create Link
- Find Contact
- Find Lead
- Find or Create Contact
Three Zaps to build with Kommo
Each one starts on a Usertick trigger and uses an action from Zapier's page for Kommo.
Give a Kommo manager a dated task on urgent feedback
Urgent Feedback creates a Kommo task with a complete-by date and with AI theme and the Response link in its text, so the manager responsible for the lead knows what to call about.
Kommo action: Create Task
Start a Kommo lead and contact from a pricing question
A workflow set up for pricing questions reaches Workflow Step, and Create Lead With Contact adds a lead and a linked contact with the Respondent email, with Survey name in the lead's name, so the pipeline shows the question.
Kommo action: Create Lead With Contact
Show the inbox status of an answer on a Kommo lead
On Response Status Changed, Find Lead searches with the Respondent email, and Update Lead writes New status and Changed by to custom fields on the lead card.
Kommo action: Update Lead
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Kommo.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Kommo in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Kommo and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Kommo and turn the Zap on.
To send only some answers, add a Zapier step for Kommo to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
A Kommo lead is the deal card that moves through a pipeline, and the person sits on a linked contact. Create Lead With Contact makes both together, and Create Link connects a lead to a contact that already exists.
Find Contact takes a search query, so the Respondent email can be the query when Kommo stores that address on the contact. Find Linked Data can then return the leads linked to that contact.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Kommo.
A Zap that starts in Kommo can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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