Name the event
Add Track an event to a workflow and keep the default name, Survey Response, or write your own with fields from the answer. Nothing is sent until the workflow is published.
Intercom integration
Survey answers as Intercom events
Send each survey answer to the person's Intercom profile as an event with the score and the AI reading, so your team sees the latest feedback before it replies.
Feedback on the person's profile
Intercom is where your team talks to customers. Send each answer to Intercom as an event on the person's profile, so whoever opens the conversation sees the latest score and what the AI read in it.
The event is sent for your user ID, or for the email when there is no user ID. It carries the survey, the score and the AI reading, and leaves the written answers in Usertick.
A workflow sends the event. It can send every answer to a survey or only the ones its conditions pick, such as detractors or answers the AI read as a bug, and it can wait until the AI has read the answer.
- Plan
- Every plan, 1 workflow per survey on Free
- Connects with
- Sign in with Intercom
- Sends
- One event for each answer a workflow picks
- Sent for
- Your user ID, or the email
How answers become Intercom events
A workflow step names the event, and Usertick sends it for the person who answered.
Sent for the right person
The event goes to your user ID from Usertick.identify(), or to the email when there is no user ID. An answer with neither is skipped, and so is one for a person Intercom doesn't have.
What Usertick sends to Intercom
One event for each answer, with ten fields of metadata.
FieldWhat it holds
event_nameThe event name you set in the step, Survey Response unless you change it
user_id, emailYour user ID, or the email when there is no user ID
created_atWhen the answer arrived
metadata.survey_id, survey_nameThe survey the answer belongs to
metadata.response_id, response_urlThe answer, and a link that opens it in Usertick
metadata.scoreThe NPS answer, or else the CSAT or effort score
metadata.ai_type, ai_theme, ai_urgency, ai_sentimentThe AI reading of the answer
metadata.countryThe country the answer came from
Connect Intercom in three steps
Connecting sends nothing by itself. A workflow decides which answers become events.
- 1
Connect Intercom
In Usertick, open Settings, then Integrations, select Intercom, choose the data center your workspace runs in and sign in.
- 2
Add the step to a workflow
Add Track an event, keep or change the event name, and choose which answers the workflow sends.
- 3
Test it, then publish
A test run checks the connection and shows the request it would send, without writing an event. Then publish the workflow.
Frequently asked questions
Intercom comes with every plan, along with the workflows that send the event. Free runs 1 workflow per survey.
The answer had no user ID and no email, or Intercom has no person with them. The workflow's activity lists each skipped run with its reason.
No. The event carries the survey, the answer's ID and link, the score, the AI reading and the country. The link opens the written answers in Usertick.
No. Usertick adds the event to a person Intercom already has, and creates nothing else.
No. Intercom treats the same person, name and time as one event, and Usertick always sends the time the answer arrived.
At the moment the answer arrived, even when the workflow waited for the AI reading or a retry sent it later.
More integrations
SlackBring responses into the Slack channel you choose and triage them there, with buttons to assign, set a status or change the type.
Microsoft TeamsBring responses into a Teams channel as cards, then assign them, set a status or change the type without leaving Teams.
ZendeskOpen a Zendesk ticket for each response your workflow sends, with the answers in an internal note.
SalesforceTurn responses into Salesforce cases, leads or notes.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed