Send survey answers to the Slack channels your team already watches. Each one arrives as a card with buttons that assign it, set its status or change its type, and Usertick saves the change.
When an answer needs someone, it reaches them in Slack the moment it arrives: a complaint in the support channel, a bug in the product channel, a low score with the person who owns the account.
A workflow decides which answers Slack receives. It can post every answer to one survey, only the urgent ones, or only those the AI read as a bug or a complaint. Each card shows the answers, the country and the page they came from, and buttons that act in Usertick as the person who selects them.
The Usertick app does more than post cards. It posts scheduled reports and alerts when a number crosses a line, answers the /usertick command, previews Usertick links pasted in a conversation and shows your last 7 days on its Home tab.
Every card belongs to a workflow, which picks the channel, the message, the mentions and the buttons.
Choose a public channel, or a private one after inviting @Usertick, and mention the people or user groups who should look. The default message shows the survey's name and the answers, and Insert field adds any other detail.
Assign it to yourself, mark it Planned, In progress or Resolved, archive it, star it or change its type. Usertick saves the change under your name, and the card shows it to the whole channel with a line for each action.
On a busy survey, post the day's answers as one thread. The first answer of the day starts a message with the survey, the date and a running count, and each later answer goes in its thread.
Type /usertick nps and a survey's name for its NPS over the last 7 days, or /usertick search and a word for the newest answers that mention it. Only you see the result until you share it in the channel.
Open the Usertick app in Slack to see your last 7 days: new answers and their change, the written answers waiting for an owner, the ones assigned to you and your live surveys.
Paste a link to an answer in any conversation, and Slack shows the survey, the first written answer, the score, the type, the status and who owns it. The preview shows only for people who can open the answer in Usertick.
Alerts and reports keep the whole team on the same numbers, posted where they already read.
Set a line for NPS, an average score, the share of detractors, the number of answers or the urgent ones. Usertick checks every hour, posts one message when the number crosses the line and can post again when it is back.
Post a survey's results or a dashboard every day, week or month, with the headline numbers and their change. The PDF link opens after signing in to Usertick. Scheduled reports come with Pro and above.
Each card carries these, from top to bottom.
The message uses Slack's formatting. Insert field adds answers, details of the answer, AI fields or details of the person who answered, and Usertick escapes every value it fills in, so an answer can't add a link or a mention.
Connecting Slack posts nothing by itself. Each workflow and report chooses its own channel.
In Usertick, open Settings, then Integrations, and select Slack. Select Add to Slack, choose the workspace and allow the app.
Start from a template or an empty canvas, add Post a message, and choose the channel, the message, the mentions and the buttons.
A test run posts a card marked [Test] with the survey's latest answer, so you see it in the channel before the workflow goes live.
Usertick posts to any public channel without an invite. To post to a private channel, invite @Usertick to it in Slack first. An organization can connect more than one workspace, and each Slack step chooses the one it posts to.
Read the setup guideSlack comes with every plan, along with workflows and alerts, and Free runs 1 workflow per survey. Scheduled reports to a Slack channel come with Pro and above.
Usertick posts answers, alerts and reports to Slack. The surveys themselves run on your website, in an email, or behind a link or a QR code, so to ask your team in Slack, share the survey's link in a channel.
Yes. Invite @Usertick to the private channel in Slack, and the channel appears in the list of the Slack step. Usertick posts to public channels without an invite.
Anyone whose Slack account is linked to a member of the organization with the Manage responses permission. Most people are linked by email the first time they choose a button, and anyone else links once from a message only they see. The change appears in Usertick under their name.
Choose Day as one thread, and each workflow posts one message a day with a running count, with the day's answers in its thread. Each Slack connection also posts at most once a second and queues the rest.
When you add the app, Usertick asks to post messages (chat:write, and chat:write.public for public channels without an invite), list channels (channels:read, groups:read), list people and user groups to mention (users:read, usergroups:read), match people by email (users:read.email), preview links (links:read, links:write) and run the /usertick command (commands).
Yes. After your Slack account is linked, turn on the Slack row under Notifications in Settings, then Preferences, and choose everything or only the types you want. Each notification arrives as a direct message from the Usertick app.
Cards already posted stay in Slack, and their buttons stop working. Workflow steps and reports that used the connection stop sending until another connection is assigned to them, and linked accounts are kept for a reconnect.
Start free, see what your customers mean, and get each answer to the person who can act on it.
