Write the note
Set the title, the content and the response link, add tags, and choose whether to link the customer. The defaults carry the survey's name, the answers and the link.
Productboard integration
Survey answers as Productboard notes
Send survey answers to Productboard as notes with the customer linked by email, the tags you choose and a link back, so product managers weigh what customers said.
Feedback beside the rest of your insights
Product managers collect feedback in Productboard from every source. With the Productboard integration, survey answers join them as notes, each linked to the customer who wrote it, ready to be connected to a feature.
Usertick finds the customer in Productboard by email and creates the user when Productboard has none. Each note carries the survey, the answers, your tags and a link that opens the answer in Usertick.
A workflow decides which answers become notes: every answer to a survey, only the urgent ones, or only the ideas the AI found.
- Plan
- Every plan, 1 workflow per survey on Free
- Connects through
- A sign-in approved by a Productboard workspace admin
- Creates
- One note for each answer a workflow picks
- Customer
- The person who answered, found or created by email
How answers become Productboard notes
A workflow step writes the note, and your team links it to features in Productboard.
A note with its customer
Each note names the customer by email, so a product manager sees who asked and can connect the note to a feature in Productboard.
What Usertick sends to Productboard
Each note the step creates carries these.
FieldWhat it holds
TitleNew feedback on the survey's name unless you change it
ContentThe survey and each question with its answer, written as plain text
SourceUsertick, with a link that opens the answer
Tagsusertick and any tags you add, up to 20
CustomerThe person who answered, found by email or created as a user
Connect Productboard in three steps
Connecting creates nothing by itself. A workflow decides which answers become notes.
- 1
Sign in to Productboard
In Usertick, open Settings, then Integrations, select Productboard and sign in. Only a Productboard workspace admin can approve the connection.
- 2
Add Create a note to a workflow
Keep the default title and content or write your own, add tags and choose whether to link the customer.
- 3
Test it, then publish
A test run on a real answer creates a note marked [Test], and may create the customer as a user. On a sample answer, it creates nothing.
Frequently asked questions
Productboard comes with every plan, along with the workflows that create the notes. Free runs 1 workflow per survey.
Usertick creates them as a user with their name and email, and links the note. If that fails, the note goes in without a customer.
No. The note arrives with its customer and tags, and your team connects it to a feature in Productboard.
No. Each note carries the answer's ID as its source, and a retry finds the note it already created.
No. Usertick writes the answers as plain text, so nothing a person typed can turn into a link.
The notes stay in Productboard, and Usertick revokes its access. Workflow steps that used the connection stop sending until another one is assigned.
More integrations
JiraTurn responses into Jira issues and see their status, priority, assignee and comments back in Usertick.
LinearTurn responses into Linear issues and see their status, priority, assignee and comments back in Usertick.
AmplitudeRecord a survey event on the signed-in user in Amplitude when they respond, without sending the answers.
MixpanelRecord a survey event with the answers on the signed-in user in Mixpanel when they respond.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed