Survey answers as Gmail emails and drafts
Send an email or save a draft in Gmail for each survey answer, so a reply to the customer is one click away, through a Zap that runs as soon as they answer.
From an answer in Usertick to Gmail
Some answers deserve a personal reply. A Zap saves a draft to the customer with their answer quoted, ready for you to read and send, or sends an email to a teammate who should know.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Gmail fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Gmail
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Send an email
- 02Create a draft
Zapier's page for Gmail listed 15 actions and searches on November 1, 2026. These fit survey answers best.
- Create Draft
- Send Email
- Create Draft Reply
- Reply to Email
- Add Label to Email
- Forward Email
- Create Label
- Find Email
Three Zaps to build with Gmail
Each one starts on a Usertick trigger and uses an action from Zapier's page for Gmail.
Draft a Gmail reply in the customer's own thread
A workflow that tests the score sends low ones on to Workflow Step, Find Email searches your mailbox for the Respondent email, and Create Draft Reply adds a draft to that thread quoting Q1.
Gmail action: Create Draft Reply
Email a team alias from Gmail on urgent feedback
Urgent Feedback sends an email from your Gmail account to the team's alias, with AI theme in the subject and the Response link in the body, plus a label that gathers these alerts in one view.
Gmail action: Send Email
Label a customer's Gmail thread after a complaint
After the AI reads a complaint, Response Analyzed runs Find Email for the sender's latest message by Respondent email, and Add Label to Email applies a label such as Complaint, so the mailbox shows who to answer first.
Gmail action: Add Label to Email
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Gmail.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Gmail in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Gmail and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Gmail and turn the Zap on.
To send only some answers, add a Zapier step for Gmail to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Send Email sends from the Gmail account connected to the Zap, and its from field can use a send-as alias set up in that account. With the Respondent email in the To field, the customer's reply returns to that mailbox.
Create Draft and Create Draft Reply save the message in Drafts, so it goes out only when someone opens it and sends it. Send Email and Reply to Email send as soon as the Zap runs.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Gmail.
A Zap that starts in Gmail can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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