Survey answers on Brevo contacts
Create or update Brevo contacts and track events from their survey answers through a Zap, so your campaigns and automations follow what people told you.
From an answer in Usertick to Brevo
A Zap creates or updates the contact with their answer in the attributes you choose, or tracks an event that starts an automation in Brevo.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Brevo fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Brevo
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Create or update a contact
- 02Track an event
Zapier's page for Brevo listed 16 actions and searches on November 1, 2026. These fit survey answers best.
- Contact Create or Update
- Event Create
- Send Transactional Email
- Send Transactional SMS
- Add or Update Deal
- Add or Update Company
- Add or Update Associations
- Unsubscribe Contact
- Search Contact
Three Zaps to build with Brevo
Each one starts on a Usertick trigger and uses an action from Zapier's page for Brevo.
Pass survey details into a Brevo automation
On New Response, Event Create sends an event named for the survey, identified by the Respondent email, with Q1 and Language as event properties that a Brevo automation can use in its conditions.
Brevo action: Event Create
Alert the team with a Brevo transactional email
Urgent Feedback sends a transactional email from your verified Brevo sender to the team's address, with AI theme in the subject and the Answers and Response link in the HTML content.
Brevo action: Send Transactional Email
Open a Brevo deal from a sales question
A workflow's conditions let through the answers that ask about buying, and its Workflow Step runs Add or Update Deal, which adds a deal in the pipeline and stage you select with Survey name as the deal's name.
Brevo action: Add or Update Deal
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Brevo.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Brevo in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Brevo and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Brevo and turn the Zap on.
To send only some answers, add a Zapier step for Brevo to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Contact Create or Update has a list field, so the Zap adds the contact to the lists you select. With its update setting on, a contact who already exists stays in place and gains the new attribute values.
Contact Create or Update can write the Language field to a contact attribute, and Brevo segments and automation conditions can test that attribute, so a follow-up can go out in the language the person answered in.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Brevo.
A Zap that starts in Brevo can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
More integrations
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