Survey answers as Freshdesk tickets
Open a Freshdesk ticket for each survey answer that needs a reply, or add it to a ticket as a note, through a Zap that runs the moment someone answers.
From an answer in Usertick to Freshdesk
A complaint deserves a reply from support, in the helpdesk it already works in. A Zap opens a ticket with the answer, the score and the page it came from, or adds the answer as a note on an open ticket.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Freshdesk fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Freshdesk
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Create a ticket
- 02Add a note to a ticket
Zapier's page for Freshdesk listed 11 actions and searches on November 1, 2026. These fit survey answers best.
- Create Ticket
- Add Notes to a Ticket
- Update Ticket
- Create Contact
- Find Contact
- Find Ticket by Id
Three Zaps to build with Freshdesk
Each one starts on a Usertick trigger and uses an action from Zapier's page for Freshdesk.
Open a Freshdesk ticket at High priority for a bug
A bug of high urgency gets through the filters on Response Analyzed and creates a ticket at High priority, with the Respondent email as requester, AI theme as the subject and Browser and Device type in the description.
Freshdesk action: Create Ticket
Note a CSAT comment privately on a Freshdesk ticket
When a support survey asks for the ticket number, New Response passes that answer to Add Notes to a Ticket as the ticket ID, and the comment becomes a private note for the agent.
Freshdesk action: Add Notes to a Ticket
Escalate a Freshdesk ticket after an urgent follow-up
An urgent answer starts Urgent Feedback, and when the survey collected the ticket number, Update Ticket raises that ticket to Urgent priority and adds AI theme as a tag.
Freshdesk action: Update Ticket
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Freshdesk.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Freshdesk in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Freshdesk and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Freshdesk and turn the Zap on.
To send only some answers, add a Zapier step for Freshdesk to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Create Ticket requires a requester email, and Usertick fills Respondent email only when it has one. To keep anonymous answers out, add a condition that Respondent email is set to a workflow and start the Zap from its Workflow Step.
Add Notes to a Ticket needs the ticket's ID, which a survey question can collect as its own field, such as Q2. Find Ticket by Id can confirm that the ticket exists before the note is added.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Freshdesk.
A Zap that starts in Freshdesk can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
More integrations
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed