Survey answers as Jira Service Management requests
Turn each survey answer into a customer request in Jira Service Management through Zapier, so your service team handles feedback in the queue it works.
From an answer in Usertick to Jira Service Management
A Zap creates a customer request from each answer, with the survey, the score and what the customer wrote, in the service project and request type you choose.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Jira Service Management fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Jira Service Management
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Create a customer request
Zapier's page for Jira Service Management listed 2 actions and searches on November 1, 2026. These fit survey answers best.
- Create Request
Three Zaps to build with Jira Service Management
Each one starts on a Usertick trigger and uses an action from Zapier's page for Jira Service Management.
File a bug request in Jira Service Management
Response Analyzed, limited to bugs, creates a request in the service project and request type you select, with AI theme in the summary and Browser, Operating system and Page URL in the description.
Jira Service Management action: Create Request
Raise a service desk request for each urgent answer
Urgent Feedback raises one request of the type your agents watch for each urgent answer, with AI urgency, the Answers and the Response link in the description, so the service queue shows them together.
Jira Service Management action: Create Request
Turn a low IT survey score into a service request
Low scores on an internal IT survey count as a match in a workflow, and its Workflow Step raises a service request with Q1 and the Respondent email in its description.
Jira Service Management action: Create Request
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Jira Service Management.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Jira Service Management in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Jira Service Management and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Jira Service Management and turn the Zap on.
To send only some answers, add a Zapier step for Jira Service Management to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Create Request asks for the service project and the request type, and that type's form decides which fields the Zap shows. A request type made for survey follow-ups lets a queue filter on those requests.
Usertick's Jira connection creates issues and can change an answer's status when its linked issue moves. A Zap to Jira Service Management creates customer requests in a service project, with the Response link as the way back to the answer.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Jira Service Management.
A Zap that starts in Jira Service Management can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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