Survey answers on HighLevel contacts, tasks and workflows
Update HighLevel contacts, add tasks or start a HighLevel workflow when someone answers a survey, through a Zap that runs on each new answer you collect.
From an answer in Usertick to HighLevel
An answer can start the next step in HighLevel. A Zap creates or updates the contact with the answer, adds a task for the team, or adds the lead to a HighLevel workflow that sends the right follow-up.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the HighLevel fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in HighLevel
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Create or update a contact
- 02Add a task
- 03Add a lead to a workflow
Zapier's page for HighLevel listed 5 actions and searches on November 1, 2026. These fit survey answers best.
- Add/Update Contact
- Add/Update Opportunity
- Add Lead to Workflow
- Stop All Workflows for Lead
- Add Task
Three Zaps to build with HighLevel
Each one starts on a Usertick trigger and uses an action from Zapier's page for HighLevel.
Open a HighLevel opportunity when someone asks for a quote
Quote requests reach the Workflow Step of a Usertick workflow, and Add/Update Opportunity places the person in the pipeline and stage you select, with Respondent email and the Answers in its notes.
HighLevel action: Add/Update Opportunity
Stop HighLevel workflows after a complaint
Set to the complaint type, Response Analyzed starts a Zap in which Stop All Workflows for Lead uses the Respondent email to end every HighLevel workflow running for that lead, so no scheduled message follows the complaint.
HighLevel action: Stop All Workflows for Lead
Tag a HighLevel contact with the survey they answered
On New Response, Add/Update Contact writes the contact with the Respondent email, adds Survey name as a tag and puts Q1 and the Source in the contact's notes, so a Smart List can filter on the tag.
HighLevel action: Add/Update Contact
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into HighLevel.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect HighLevel in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select HighLevel and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to HighLevel and turn the Zap on.
To send only some answers, add a Zapier step for HighLevel to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
HighLevel's app on Zapier is named LeadConnector, so the Zap's action step lists that name. The Usertick tile for HighLevel opens that app, and the actions on this page are the ones it offers.
Each Zapier step in a Usertick workflow sends to one Zap, so the two actions need two steps. Stop All Workflows for Lead ends every HighLevel workflow for that lead, so it belongs before Add Lead to Workflow.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into HighLevel.
A Zap that starts in HighLevel can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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