A switch for each site
Turn the integration on in Settings, then Integrations, for each site that should send the event. The widget sends it only on pages where FullStory is already loaded.
FullStory integration
Survey answers in FullStory sessions
Mark the moment a visitor answers a survey in their FullStory session, with the survey, the answer's ID and the score, so you can watch what led up to it.
The answer beside the visit it came from
FullStory records what visitors do on your site. Turn the integration on for a site, and each answer adds a Usertick survey response event to the visitor's session, so you can jump to the moment someone gave a low score and watch what came before.
The event goes through the FullStory snippet already on the page, under the name your site gave it if it renamed FS, and the widget never loads FullStory itself.
Surveys behind a link, a QR code or an email don't run on your site's pages, and anonymous surveys never send the event, so only answers given on your site arrive.
- Plan
- Every plan, the free plan included
- Connects with
- A switch for each site, with nothing to install
- Sends
- One event for each answer on your site
- Carries
- The survey ID, the answer's ID and the score
How answers reach FullStory
The widget calls FullStory on the visitor's page, right after the answer is sent.
Three fields leave the page
The event carries the survey ID, the answer's ID and the score. The answers, the email and the user ID stay in Usertick.
What Usertick sends to FullStory
One event for each answer, once per answer on each page.
- 01The event, named Usertick survey response
- 02survey_id, the ID of the survey that was answered
- 03response_id, the ID of the answer in Usertick
- 04score, the first NPS answer, or else the first rating
The call the widget makes
Visitor's page
FS('trackEvent', {
name: 'Usertick survey response',
properties: { survey_id, response_id, score }
})
On a site that renamed FullStory's FS function, the widget calls it by that name.
Connect FullStory in three steps
Nothing to install and no key to paste.
- 1
Keep FullStory on your site
Keep the FullStory script you already use. Usertick never loads it for you.
- 2
Turn it on for a site
In Usertick, open Settings, then Integrations, select FullStory and switch on each site that should send the event.
- 3
Watch it arrive
Answer a survey on that site, and the event arrives in FullStory with the survey ID, the answer's ID and the score.
Frequently asked questions
FullStory works on every plan, the free plan included.
No. The widget sends the event only when FullStory is already on the page, and does nothing when it isn't.
Surveys that run on a site you switched on. Link, QR code and email surveys don't run on your pages, and anonymous surveys never send it.
No. It carries the survey ID, the answer's ID and the score, the first NPS answer or else the first rating.
The widget calls FullStory only when FullStory is loaded on the page, so a consent setup that keeps FullStory off keeps the event from being sent too.
More integrations
Google AnalyticsSee survey completions in Google Analytics, sent through the script already on your page.
UXCamSee survey completions in UXCam, sent through the script already on your page.
JiraTurn responses into Jira issues and see their status, priority, assignee and comments back in Usertick.
LinearTurn responses into Linear issues and see their status, priority, assignee and comments back in Usertick.
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