Survey answers as Zoho Desk tickets
Open a Zoho Desk ticket for each survey answer or comment on one, and find or create the contact, through a Zap that runs as soon as the answer arrives.
From an answer in Usertick to Zoho Desk
A Zap finds the contact or creates one, opens a ticket with the answer and the score, or comments on a ticket already open, so support replies from Zoho Desk with the whole story.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Zoho Desk fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Zoho Desk
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Create a ticket
- 02Comment on a ticket
- 03Find or create a contact
Zapier's page for Zoho Desk listed 13 actions and searches on November 1, 2026. These fit survey answers best.
- Create Ticket
- Add Comment
- Update Ticket
- Send E-Mail Reply
- Find or Create Contact
- Create Contact
- Update Contact
- Search Ticket
- Find Contact
Three Zaps to build with Zoho Desk
Each one starts on a Usertick trigger and uses an action from Zapier's page for Zoho Desk.
Send a Zoho Desk ticket to the right department
A condition on Country gives each market its own workflow, and that workflow's Workflow Step runs Create Ticket in the department that serves the market, with the Language and the Answers in the description.
Zoho Desk action: Create Ticket
Comment privately on a Zoho Desk ticket
For a survey that asks for the ticket number, New Response runs Search Ticket, and Add Comment adds Q1 and the Response link as a private comment for the agent.
Zoho Desk action: Add Comment
Raise a Zoho Desk ticket's priority on urgent feedback
When the survey collected a ticket number, Urgent Feedback runs Update Ticket, which sets the priority to High and adds a due date that the agent's view can sort on.
Zoho Desk action: Update Ticket
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Zoho Desk.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Zoho Desk in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Zoho Desk and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Zoho Desk and turn the Zap on.
To send only some answers, add a Zapier step for Zoho Desk to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Create Ticket requires a contact and a department. A Find or Create Contact step with the Respondent email supplies the contact, and it also asks for a last name, which a survey question or a fixed value can fill.
Add Comment has a public setting, so the Zap decides. With it off, the comment stays with your agents, which suits the AI theme and the Response link, and with it on, the customer can read it.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Zoho Desk.
A Zap that starts in Zoho Desk can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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