Survey answers as Gorgias tickets
Open a Gorgias ticket for each survey answer from a shopper, or add the answer to a ticket as a message, through a Zap that runs as soon as it arrives.
From an answer in Usertick to Gorgias
Shoppers who answer after an order often need a reply. A Zap opens a ticket in Gorgias with the answer and the shopper's email, or adds the answer to the ticket of the order they wrote about.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Gorgias fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Gorgias
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Create a ticket
- 02Add a message to a ticket
Zapier's page for Gorgias listed 2 actions and searches on November 1, 2026. These fit survey answers best.
- Create Ticket
- Create Ticket Message
Three Zaps to build with Gorgias
Each one starts on a Usertick trigger and uses an action from Zapier's page for Gorgias.
Open a Gorgias ticket from a post-purchase survey
With New Response limited to the post-purchase survey, Create Ticket opens a ticket from the Respondent email, with Survey name as the subject and a tag, and the Answers and Page URL in its body.
Gorgias action: Create Ticket
Tag delivery complaints on a Gorgias ticket
Complaints the AI finds through Response Analyzed open a ticket in the open status, with AI theme as the subject and a tag, so a Gorgias view can separate delivery problems from sizing problems.
Gorgias action: Create Ticket
Add a follow-up answer to the shopper's Gorgias ticket
A Usertick workflow passes follow-up answers to its Workflow Step, and Create Ticket Message adds the Answers and Response link to the ticket whose number the survey collected.
Gorgias action: Create Ticket Message
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Gorgias.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Gorgias in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Gorgias and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Gorgias and turn the Zap on.
To send only some answers, add a Zapier step for Gorgias to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Create Ticket requires a from address and a to address. Respondent email fills the from address when Usertick has one, and the to address is the support email connected to Gorgias, so an agent's reply can reach the shopper.
Create Ticket Message needs the ticket's ID, which Usertick doesn't hold. A survey question that collects the ticket number can supply it, or a Zap can create the ticket in one step and add a message in the next with the ID it returns.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Gorgias.
A Zap that starts in Gorgias can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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