Survey answers on every HubSpot contact
Write each survey answer to the contact in HubSpot: the latest NPS, the AI reading and a note with the answers, plus a follow-up task for the owner when one is needed.
Feedback where your team manages each customer
Sales and customer success live in HubSpot. With the HubSpot integration, each answer lands on the contact who gave it: a group of Usertick properties with the latest NPS, the type, the urgency and the theme, and a note with the answers on the timeline.
A second step adds a follow-up task for the contact's owner, due when you choose and as urgent as the AI read the answer. Lists, reports and workflows in HubSpot can use the Usertick properties like any other.
HubSpot workflows can work the other way too. On HubSpot Professional and Enterprise, the Send Usertick survey action emails a Usertick survey to the contacts a workflow enrolls, and Add contact to Usertick audience adds them to an audience.
- Plan
- Every plan, 1 workflow per survey on Free
- Connects through
- Sign in with HubSpot
- Writes
- Usertick properties, a note, a task, a company link and a list
- From HubSpot
- Send a survey or add a contact to an audience from a HubSpot workflow
What the answer writes in HubSpot
Two workflow steps write to the contact, and two HubSpot workflow actions call Usertick.
Usertick properties on the contact
Sync the contact writes the latest NPS, CSAT and effort score, the AI type, urgency, theme and sentiment, the answer count and a link to the latest answer. Map any answer to a contact property of your own.
A note with the answers
Each answer adds one note to the contact's timeline, dated when the person answered, with the answers and a link back. The company found by the email domain gets the note too.
A task for the owner
Create a task adds a follow-up for the contact's owner or the teammate you choose, due today or up to 30 days out, with a priority that can match the AI urgency.
Surveys from HubSpot workflows
In a HubSpot workflow, Send Usertick survey emails a Usertick survey to each enrolled contact, and Add contact to Usertick audience adds them to an audience. These actions need HubSpot Professional or Enterprise.
What Usertick sends to HubSpot
Sync the contact writes these properties in a Usertick group on the contact.
Connect HubSpot in three steps
Usertick asks for contacts, and each optional permission adds a feature.
- 1
Sign in with HubSpot
In Usertick, open Settings, then Integrations, select HubSpot and choose the account. Access to companies, lists, owners and workflow actions is optional.
- 2
Add Sync the contact to a workflow
Map the answers you want on the contact, and choose whether to add a note, link the company and add the contact to a list for the survey.
- 3
Test it, then publish
A test run on a real answer updates the real contact, with [Test] at the start of the note or the task. On a sample answer, it writes nothing.
A contact is created only from a verified identity, a Contact question or a campaign. Any other answer can only find a contact HubSpot already has, by your user ID or the email.
Read the setup guideFrequently asked questions
HubSpot comes with every plan in Usertick, along with the workflows that run the steps. Free runs 1 workflow per survey.
No. Usertick fills the email, the name and the company only where HubSpot has none, and the Usertick properties only move forward to a more recent answer.
No. Each note carries a reference to the answer, and each task to its run, so a retry finds what it already wrote.
No. Usertick links the contact to the company HubSpot already has for the email's domain, and skips public email domains such as Gmail.
Send Usertick survey and Add contact to Usertick audience run in HubSpot workflows, which need HubSpot Professional or Enterprise.
Only through the two workflow actions, which send the enrolled contact's email and name to Usertick. HubSpot properties aren't copied back into Usertick.
The properties, notes and tasks stay in HubSpot, and nothing there is deleted. Workflow steps that used the connection stop sending until another one is assigned.
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Listen better, act faster, and build what truly matters.
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- 150 responses a month on Free
- Every channel and AI analysis
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