Survey answers as Trustpilot review invitations
Invite customers to review you on Trustpilot after they answer a survey, through a Zap that sends the invitation to the email Usertick has for the answer.
From an answer in Usertick to Trustpilot
Ask for a review while the experience is recent. Trustpilot’s guidelines ask businesses to invite all of their customers, so the Zap sends an invitation after every answer, whatever the score.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Trustpilot fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Trustpilot
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Invite the customer to write a review
Zapier's page for Trustpilot listed 1 actions and searches on November 1, 2026. These fit survey answers best.
- Create Invitation
Three Zaps to build with Trustpilot
Each one starts on a Usertick trigger and uses an action from Zapier's page for Trustpilot.
Invite every post-purchase respondent to review
With New Response limited to the post-purchase survey, Create Invitation invites each person at the Respondent email, whatever they answered, with the name question as the recipient's name.
Trustpilot action: Create Invitation
Send Trustpilot invitations in the respondent's language
A condition on Language alone keeps one language in a workflow, and its Workflow Step creates an invitation with the template and locale for that language, so every customer who speaks it receives one.
Trustpilot action: Create Invitation
Time a Trustpilot invitation for after delivery
Answers to the delivery survey start New Response, and Create Invitation sets a preferred send time a few days ahead, so the review request reaches the customer after they have used the product.
Trustpilot action: Create Invitation
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Trustpilot.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Trustpilot in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Trustpilot and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Trustpilot and turn the Zap on.
To send only some answers, add a Zapier step for Trustpilot to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Trustpilot's guidelines ask businesses to invite all of their customers, so leave the score, AI sentiment and NPS group out of this Zap's workflow conditions and filters. Conditions can still separate surveys or languages.
It needs a recipient name and a reference ID, such as an order number, along with your business unit, template, locale and sender details. An answer without a Respondent email has no address to invite.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Trustpilot.
A Zap that starts in Trustpilot can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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