Survey answers as ProdPad feedback and ideas
Capture survey answers in ProdPad as feedback or new ideas, and find or create the contact, through a Zap that runs the moment a customer answers.
From an answer in Usertick to ProdPad
A Zap adds the answer as feedback from the customer, finds or creates their contact, or creates an idea when the answer asks for something new.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the ProdPad fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in ProdPad
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Add feedback
- 02Create an idea
- 03Find or create a contact
Zapier's page for ProdPad listed 15 actions and searches on November 1, 2026. These fit survey answers best.
- Create Feedback
- Create Idea
- Find or Create Contact
- Update Feedback
- Update Idea Stage
- Create Contact
- Update Contact
- Find Contact
- Find Feedback
- Find Idea
Three Zaps to build with ProdPad
Each one starts on a Usertick trigger and uses an action from Zapier's page for ProdPad.
Link ProdPad feedback back to the Usertick answer
With its type filter on ideas and complaints, Response Analyzed creates feedback from the contact that Find or Create Contact returns, with the Answers as the feedback, AI theme as a tag and the Response link in the link URL.
ProdPad action: Create Feedback
Draft a ProdPad idea with the problem filled in
A condition on AI type keeps the ideas, Workflow Step starts the Zap, and Create Idea uses AI theme as the title and the written answer as the business case problem, so a product manager starts from the customer's words.
ProdPad action: Create Idea
Archive ProdPad feedback once the answer is resolved
Response Status Changed passes a Zapier filter on New status when an answer is resolved, Find Feedback searches with the Response link saved as its external URL, and Update Feedback changes that feedback's state.
ProdPad action: Update Feedback
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into ProdPad.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect ProdPad in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select ProdPad and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to ProdPad and turn the Zap on.
To send only some answers, add a Zapier step for ProdPad to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Create Feedback requires a contact, so Find or Create Contact runs first with the Respondent email and a name. An anonymous answer has no email to match, so those answers need a shared contact you create for survey feedback.
Create Feedback has an ideas field that links the feedback to existing ideas, so an answer about a known request can sit on that idea and count toward it when a product manager reviews the backlog.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into ProdPad.
A Zap that starts in ProdPad can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
Listen better, act faster, and build what truly matters.
Start free, see what your customers mean, and get each answer to the person who can act on it.
- 150 responses a month on Free
- Every channel and AI analysis
- No card needed