Survey answers as Smartsheet rows
Add or update a Smartsheet row for each survey answer, or start a discussion on it, through a Zap that runs as soon as someone answers your survey.
From an answer in Usertick to Smartsheet
A Zap adds a row with the answer in the columns you map, updates a row that matches, or starts a discussion on a row so the team talks it through.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the Smartsheet fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in Smartsheet
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Add a row to a sheet
- 02Update a row
- 03Start a discussion on a row
Zapier's page for Smartsheet listed 20 actions and searches on November 1, 2026. These fit survey answers best.
- Add Row to Sheet
- Update Row
- Add Discussion to Row
- Send Row
- Move Row
- Find Sheet Row
Three Zaps to build with Smartsheet
Each one starts on a Usertick trigger and uses an action from Zapier's page for Smartsheet.
Put urgent answers at the top of a Smartsheet sheet
Urgent Feedback adds a row at the top of the sheet, with AI theme, AI urgency, Survey name and the Response link in the columns you map, so the newest urgent answer is the first one people see.
Smartsheet action: Add Row to Sheet
Move a resolved answer to a Smartsheet archive sheet
Resolved answers get through a Zapier filter on Response Status Changed, Find Sheet Row searches the sheet for the Response link, and Move Row places that row on your archive sheet.
Smartsheet action: Move Row
Email a Smartsheet row to the account manager
The workflow's Workflow Step receives detractors alone, Find Sheet Row locates the customer's row by Respondent email, and Send Row emails it to the account manager with Q1 in the message.
Smartsheet action: Send Row
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into Smartsheet.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect Smartsheet in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select Smartsheet and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to Smartsheet and turn the Zap on.
To send only some answers, add a Zapier step for Smartsheet to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
A Text/Number column suits Q1, a Contact List column suits the Respondent email, and a Dropdown List suits AI type. A dropdown restricted to its list accepts only those values, so list bug, idea, complaint, question and praise.
An automated workflow on the sheet can start when a row is added or a cell changes, so an alert or an approval request in Smartsheet can follow each new answer without another Zap.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into Smartsheet.
A Zap that starts in Smartsheet can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
More integrations
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