Survey answers as GitLab issues
Open a GitLab issue for each survey answer that reports a bug, or comment on an existing issue, through a Zap that can run once the AI marks it a bug.
From an answer in Usertick to GitLab
Start the Zap on Response Analyzed with the type set to Bug, and it opens an issue in the project you choose with the answer and the page it came from, or comments on an issue it adds to.
The Zap starts in Usertick. It can run on every new answer, once the AI has read one, when one turns urgent or when its status changes, and a workflow can hand over only the answers its conditions pick.
Pick a survey in the trigger, and each question arrives as its own field, so the score and the comment land in the GitLab fields you choose. The answer's email, page, country, device and AI reading come with it.
- Plan
- Every plan in Usertick, 1 Zap on Free
- Connects through
- The Usertick app on Zapier
- Zapier plan
- Zapier's free plan runs this two-step Zap
- Starts when
- An answer arrives, the AI reads it, it turns urgent, its status changes or a workflow reaches its Zapier step
What the Zap can do in GitLab
Choose the action in Usertick, and Zapier opens with the trigger and the action already in place.
- 01Create an issue
- 02Comment on an issue
Zapier's page for GitLab listed 11 actions and searches on November 1, 2026. These fit survey answers best.
- Create Issue
- Add Note to Issue
- Add Note to Merge Request
Three Zaps to build with GitLab
Each one starts on a Usertick trigger and uses an action from Zapier's page for GitLab.
Assign mobile bugs to the right GitLab team
A condition on AI category passes mobile bugs to a workflow's Workflow Step. Create Issue opens an issue with that team's label and assignee, and with Device type, Operating system and Page URL in the description.
GitLab action: Create Issue
Keep customer details in a confidential GitLab note
A bug report from Response Analyzed opens an issue with a general title, and Add Note to Issue then adds a confidential note with the Respondent email and the Answers for project members who can read it.
GitLab action: Add Note to Issue
Add variant feedback to its GitLab merge request
A condition on Variant keeps the answers from the variant a merge request ships, and Workflow Step runs Add Note to Merge Request with Q1 and the written answer, so reviewers read them beside the diff.
GitLab action: Add Note to Merge Request
Zapier's free plan runs a Zap with one action. A Zap with a search step or a filter has more steps and takes a paid Zapier plan.
What Usertick sends to Zapier
Every trigger carries these fields, ready to map into GitLab.
Attachments such as screenshots stay in Usertick, because a Zap can't open their links. The Response link opens the answer with its files in the inbox.
Connect GitLab in three steps
Settings opens Zapier with the trigger and the action already in place.
- 1
Pick the action in Usertick
Open Settings, then Integrations, select GitLab and choose what the Zap does there.
- 2
Sign in on Zapier
Sign in to Usertick from the Zap and choose the organization when you allow access.
- 3
Map the fields and turn it on
Pick the survey to watch, map the answer's fields to GitLab and turn the Zap on.
To send only some answers, add a Zapier step for GitLab to a workflow instead. The workflow's conditions decide which answers reach the Zap, and the workflow can be published once its Zap is on.
Read the setup guideFrequently asked questions
Add Note to Issue has a confidential setting, so the Respondent email and the written answer can sit in a note that only members with enough access can read, while the issue's title and description stay general.
Create Issue asks for the project, and the labels and assignee are set in the same step. To send mobile and web reports to different projects, add one Zapier step per project to a workflow, each with its own condition.
Zapier comes with every plan in Usertick, and Free runs 1 Zap. On Zapier, a two-step Zap like this one runs on the free plan.
No. The Zap signs in with your Usertick account, and you choose the organization when you allow access. API keys are for Usertick's REST API.
Yes. Response Analyzed filters by type and urgency, Urgent Feedback runs once for each answer that turns urgent, and a workflow's Zapier step hands over only the answers its conditions pick.
Pick the survey in the trigger. Each question then arrives as its own field, such as Q1 with the score, ready to map into GitLab.
A Zap that starts in GitLab can use Usertick's actions. Update Response sets an answer's status, type or urgency, Add Comment adds a note your team sees in the inbox, and Find Response looks up an answer by email or ID first.
No. Attachments stay in Usertick, because a Zap can't open their links. The Response link field opens the answer, with its files, in the inbox.
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