Contractor questions that show how easy you are to work for
Ask contractors and freelancers how working with you goes, from access on the first day to getting invoices paid. Each question below comes with when to ask it and what the answer tells you.
What contractor feedback survey questions tell you
Contractor feedback survey questions ask freelancers and contract workers how your company is as a client: whether they had access on the first day, how clear the brief was, how quickly invoices are paid and how blurred the line is with the staff team. Good contractors choose their clients, and the answers show what makes them pick you again.
Ask a few weeks into a contract and again near its end. Pick five to seven questions and share the link in your own email; contractors often sit outside your staff systems, and the link opens the hosted survey page wherever they work. The end date question helps you time the follow-up.
Each written answer is read as it arrives and filed under a category and a theme from your own list, such as payment or access, with a sentiment and an urgency. On every plan, a workflow can add each answer as a row in Google Sheets for the team that manages contractors.
- Questions
- 14
- Best asked
- A few weeks in, and near the contract's end
- Industry
- HR and employees
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 contractor experience questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Working here as a contractor
Start with the overall rating and the grid of brief, access, contact and payment, then the line with staff and the open question.
- 01Stars
How would you rate working here as a contractor?
Five stars for working with the company as a contractor. Results shows the average and the share who rated 4 or higher; ask it near the end of each contract to build a trend.
- 03Matrix
Rate each part of your contract work
Rates the brief, system access, the point of contact and payment in one grid. The heat map shows the weakest part of the contract work, with a row average for each.
- 04Multiple choice
How clear is the line between your work and the staff team's?
How clear the line is between contract work and the staff team's. A large share at the blurred end is worth a look by the people and legal teams.
- 05Text
What would make contracting here easier?
An open question on making contracting easier. The themes in Results show whether onboarding, payment or communication causes the most friction.
Getting started on day one
These two questions show what held up the first days, which is paid time lost for both sides.
- 02Yes / No
Did you have the access you needed on your first day?
A yes or no on access on day one. Every No is paid time lost, so select it in Results to see what slowed those starts.
- 07Multiple choice
What slowed your start?
Lets contractors tick everything that slowed their start. Results shows a bar per cause; each common cause is a step to prepare before the next contractor starts.
Payment and paperwork
Ask how long invoices take, how hard purchase orders are and whether rates were agreed up front, since payment problems lose good contractors fastest.
- 06Ruler
How many days does an invoice take to be paid?
Days from invoice to payment, on a ruler from 0 to 90. Results shows the median and the middle half; compare the median with the payment terms in your contracts.
- 11Customer effort
How easy is it to get a purchase order raised?
An effort score (CES) for getting a purchase order raised, on a seven-point scale. Results shows the average and the share who found it easy; a low share can explain slow payments.
- 12Yes / No
Were the rates agreed before you started work?
A yes or no on rates agreed before work started. Every No is a likely dispute, so fix the process before the next contract begins.
The contract and coming back
End with the contract's length and end date, whether the contractor would return, what matters when they pick a client and what you already do well.
- 10Dropdown
How long is your current contract?
Length of the current contract, in six options. Select each in Results to see whether short contracts run into more trouble at the start than long ones.
- 08Date
When does your current contract end?
The end date of the current contract, on a calendar. Results shows a calendar of picked dates, which helps you plan renewals and the end-of-contract survey.
- 09Big scale
How likely are you to take another contract with us?
How likely the contractor is to take another contract, from 1 to 10. Results shows the average and a column per step; select the low scores to read what put them off.
- 13Ranking
Rank what matters most when you pick a client
Contractors rank five things that matter when they pick a client. Results shows the average place per item, which tells you what to improve to win the best people back.
- 14Text
What do we do better than other clients you work with?
Asks what the company does better than other clients. Answers show what to keep when you change processes, and they balance the list of fixes.
Tips for asking about contractor experience
Small choices that get honest, useful answers.
- 01
Prepare access before day one
Use the answers on what slowed the start as a checklist: contract, equipment and system access ready before the contractor begins.
- 02
Pay on time and say when
Share payment terms with every contract, and compare the median payment days against them each quarter.
- 03
Ask near the end of each contract
Send the survey in the last weeks of a contract, using the end dates people gave, so every contract leaves feedback.
- 04
Keep the roles clear
When many contractors say the line with staff is blurred, review how briefs and reporting lines are written.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about contractor experience
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
A few weeks into a contract and again near its end. Usertick can schedule the email up to 30 days ahead, so set it up from the end date.
Five to seven. Start with the overall rating, the contract grid, the days to payment and the likelihood to return.
Share the survey link in your own email. It opens the hosted survey page, so contractors don't need access to your internal tools, and a QR code works for contractors on site.
Yes, by link. With anonymous responses on, Usertick stores no user ID, traits or visitor ID for website, link or QR code surveys. Surveys sent through Usertick email are not anonymous.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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