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Event venue feedback survey template

Learn what organizers need, to bring the next event to you

Three questions for the person who ran the event: a rating for the rooms, audio and video, catering, staff and Wi-Fi, a recommendation score and what would have made their day easier. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this event venue feedback survey tells you

An event venue feedback survey asks the organizer, the person who decides whether to book again, how your venue served their day. This template keeps it to three questions and about a minute: a grid for the meeting rooms, audio and video equipment, catering, event staff and Wi-Fi, a recommendation score among other organizers, and one open question.

It is written for an email a few days after the event, once the organizer has heard from attendees and the invoice is settled. Usertick sends it to the organizers on your contact list, or you add the link to your own follow-up message. It also runs as a conversation that asks one question at a time.

Every written answer is read as it arrives and filed under a category from your list, such as room and facilities or staff and service, with a type, a sentiment and an urgency. Results shows a heat map for the five parts of your venue and the NPS with its split of detractors, passives and promoters, each against the period before.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
A few days after the event, by email to the organizer
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, and a button in the email opens the survey on its own page. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
Organizers judge a venue by what failed on the day: a projector that wouldn't connect, lunch that came late, Wi-Fi that dropped during a demo. Five rows separate the rooms from the equipment, the food and the people.
What you learn
A heat map with a row for each part and its average, so a weak row such as audio and video stands out. Compare it with the period before after you replace equipment or change caterers.
Make it yours
When you send by email, consider moving the recommendation question first: a grid shows a button in the email, while an NPS question can be answered inside the message.
Question 2 of 3 · NPS

How likely are you to recommend our venue to other event organizers?

Why ask it
Event organizers talk to each other and plan more than one event a year, so this score tells you how likely the organizer is to send the next booking your way.
What you learn
The NPS, a bar of detractors, passives and promoters, the split by device and a score line over time. Select the detractors to see which rows of the grid they rated lowest.
Make it yours
Have the events manager call every detractor within a week, with their grid and written answer in hand.
Question 3 of 3 · Text · Optional

What would have made the day easier for you as the organizer?

Why ask it
Organizers carry the load on the day. Asking what would have made it easier gets practical fixes, such as an earlier load-in, one contact person or clearer signs to the rooms.
What you learn
Usertick reads each answer, files it under a category and a theme, marks it as an idea, a complaint or praise, and flags urgent ones. Results lists the answers by theme, with up to 8 themes and their trends.
Make it yours
Pass each idea to the team that owns it by giving the response an owner and a status in the inbox.

What the answers show

Results turns each question into numbers you can follow week by week.

How likely are you to recommend our venue to other event organizers?

Your NPS from promoters and detractors, compared with the period before and split by device.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Event venue in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Wait a few days, then send

    Send the survey two to four days after the event, after the organizer has heard from attendees and before the next project fills their week.

  2. 02

    Ask the person who booked

    Import the organizer who signed the contract as a contact. Attendees judge the program; the organizer judges the venue.

  3. 03

    Add rows for your venue

    Add rows for parking, signs or step-free access when organizers ask about them, and turn on the Not applicable column for rooms or services they didn't use.

  4. 04

    Keep answers with the account

    On every plan, the HubSpot integration writes each organizer's scores to their contact. A Zapier step can send the answer to Salesforce.

NPS surveysHotel guest surveysEmail surveysWhen a booking went wrong questions

More NPS templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
NPSNet Promoter Score (NPS)Measure how likely customers are to recommend you, and hear the reason behind each score. Send it every quarter by email or in the app to track loyalty over time.
NPSNPS deep diveGo beyond the score: see which parts of your service drive it and the one change that would raise it. Send it twice a year to customers who've been with you for three months or more.
CSATHotel stayLearn how guests rated their stay, from check-in to breakfast, and whether they'd recommend you. Email it the day after check-out.
NPSAfter the tripFind out whether travelers would recommend you and which parts of the trip made it. Email it two or three days after they get home.

Questions from the library

Browse the question library
  1. Was the table or room you booked ready for you?Yes / No · When a booking went wrong
  2. What happened to your reservation?Multiple choice · When a booking went wrong
  3. What did we do to put it right?Multiple choice · When a booking went wrong
  4. How would you rate your stay overall?Stars · Hotel stay
  5. Rate each part of your stayMatrix · Hotel stay
  6. Would you stay with us again?Yes / No · Hotel stay

Frequently asked questions

Two to four days after the event. Usertick doesn't send automatically when an event ends, so send it yourself or schedule the send up to 30 days ahead.

The organizer who booked the venue. To hear from attendees too, send them a separate, shorter survey by link or QR code at the event.

Select the low scores in Results to read the grid and the written answer side by side, then give the response an owner in the inbox and call the organizer. Fix what they name before their next booking.

Yes. Add a question that names the room or the kind of event, such as a conference or a product launch, and filter Results by that answer.

Yes. Change the grid rows to fit the occasion, such as the ceremony space, the dinner and the dance floor, and send the survey to the couple or the host who booked.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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