Locker questions that show where collection gets stuck
Ask shoppers how collecting from a locker or pickup point went, from the code to the instructions and the wait. Each question below comes with when to ask it and what the answer tells you.
What parcel locker survey questions tell you
Parcel locker survey questions ask shoppers where they collected an order, why they chose a locker or pickup point, how clear the instructions were and what went wrong. A locker that rejects a code or a shop that can't find the parcel turns a cheap delivery option into a support ticket.
Ask the same day the parcel is collected, by email or with a link in your own collection message. Three to five questions is enough. Put the question about where the shopper collected first, and use logic to show the locker code question only to shoppers who used a locker.
Each written answer gets a category, a theme, a type such as complaint or idea, and a sentiment, and each response an urgency, so a parcel that wasn't there reaches support quickly. Answers about full lockers or closed shops are worth passing on to the carrier that runs the network.
- Questions
- 13
- Best asked
- The same day the parcel is collected
- Industry
- E-commerce
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 collection points and lockers questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Where and why shoppers collect
Ask which kind of point the shopper used and why, so every other answer can be read by type of collection point.
- 02Multiple choice
Where did you collect your order?
Where the shopper collected, from a parcel locker to one of your stores. The donut shows the share for each, and selecting one filters every other answer to that kind of point.
- 03Multiple choice
Why did you choose a collection point?
Shoppers pick every reason, from living nearby to longer opening hours. Bars show each share, which helps you describe the option at checkout in the shopper's own terms.
- 12Number
How far was the collection point from you?
The distance to the collection point, as a number. Add the unit, such as miles, to the wording before you send it. Results shows the median and the middle half.
- 09Text
Where would you like a collection point near you?
An open question for places shoppers would like a collection point. Filter by theme to find the stations, shops or neighborhoods that come up most.
How the collection went
Follow the collection from the code and the instructions to the wait, to find the step that slows shoppers down.
- 01Yes / No
Was the locker code easy to use?
A yes or no for the locker code. It assumes a locker, so put the question about where the shopper collected first and show this one with logic only after a locker answer.
- 06Customer effort
How easy was it to collect your parcel?
A customer effort score for the whole collection. Results shows the average and the share who found it easy, a number to compare across locker networks and partner shops.
- 07Stars
How clear were the collection instructions?
A star rating for the collection instructions in your emails. Results shows the average and a bar per rating. A low score beside failed codes points at the message itself.
- 11Ruler
How many minutes did the collection take?
Minutes spent collecting, on a ruler. Results shows the median and the middle half, which is fairer than an average when one shopper waited behind a long line.
- 04Dropdown
How long did the parcel sit before you collected it?
How long the parcel waited before collection, in bands. The share for parcels that went back shows deliveries you paid for twice, worth reading beside the instructions rating.
- 13Date
When did you collect the parcel?
The day of collection, picked on a calendar. Results shows the picked dates, so you can see whether problems cluster on weekends or after holidays.
Problems and next time
End with what went wrong and whether the shopper would collect again, and give each problem an owner.
- 05Multiple choice
What went wrong at the collection point, if anything?
One answer for what went wrong, with the first option for shoppers who had no problem. The donut shows the share of each problem, and full lockers or failed codes are worth raising with the carrier.
- 10Text
What would make collecting a parcel quicker?
An open question for ideas, asked last. Each answer arrives with a theme, so requests for longer hours, clearer signs or simpler codes are easy to filter.
- 08Big scale
How likely are you to use a collection point again?
How likely the shopper is to collect again, on a scale of 1 to 10. A column per step in Results shows how many sit at the low end; select those steps to read what went wrong.
Tips for asking about collection points and lockers
Small choices that get honest, useful answers.
- 01
Ask where they collected first
Put the question about where the shopper collected at the start, and use logic so each shopper sees questions that fit a locker or a shop.
- 02
Ask the same day
Send the survey or the link on the day the parcel is collected, while the code and the wait are fresh.
- 03
Pass problems to the carrier
Collect the answers about full lockers, closed shops and missing parcels each month and share them with the carrier that runs the network.
- 04
Tag the network on the link
When you use more than one locker network, add the network to the survey link as a tag, so answers carry it into Google Sheets and workflows.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about collection points and lockers
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The same day the parcel is collected. Put the link in your own collection email, or send from Usertick to a contact list in daily batches.
Three to five: where the shopper collected, how easy it was, what went wrong and one open question.
Add the network to the survey link as a tag. Usertick keeps the tag with each answer for workflows, Google Sheets and the API.
Yes. Ask where the shopper collected first, and add logic that skips the locker questions for shoppers who used a shop or a post office.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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