Pay later questions that show how shoppers use installments
Ask shoppers why they chose to pay in installments, what they checked first and how clear the terms were. Each question below comes with when to ask it and what the answer tells you.
What buy now pay later survey questions tell you
Buy now pay later survey questions ask shoppers why they split a payment, what they checked before choosing it, how clear the terms were and what they would do if it weren't offered. These answers show whether pay later brings orders you would otherwise lose, and whether shoppers understand what they signed up for.
Ask on the order confirmation page for shoppers who chose installments, or a few days later by email. Three or four questions is enough. Keep the questions about payment dates and reminders for shoppers who want them, and keep to the choice and the terms: never ask about income or debts.
Each written answer gets a category, a theme, a type such as question or complaint, and a sentiment, so confusion about fees or dates is easy to filter. Selecting an answer in Results filters the whole page, for example to shoppers who would not have bought without pay later.
- Questions
- 13
- Best asked
- On the confirmation page after a split payment
- Industry
- E-commerce
- Where to find them
- From library in the Usertick survey editor, on every plan
The 13 pay later and installments questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Why shoppers choose pay later
Find the shoppers who split the payment and ask why, and what they would have done without it.
- 01Yes / No
Did you split this payment into installments?
A yes or no that finds the shoppers who split the payment. Use logic to show the rest of the survey only after a Yes, so everyone else answers one question.
- 02Multiple choice
Why did you choose to pay in installments?
One reason per shopper, from spreading the cost to a low card limit. The donut shows the share of each, and a large share who found it already selected means the option was the default, worth checking at checkout.
- 05Multiple choice
What would you do if pay later was not offered?
What the shopper would have done without pay later. The share who would not have bought, or would have bought elsewhere, is the case for keeping the option at checkout.
- 10Slider
What order size makes you reach for installments?
The order size at which the shopper reaches for installments, on a slider. Results shows the median and the middle half, a guide for where to show the option on product pages.
The terms and the signup
Ask what shoppers checked and what was unclear, so the terms at checkout answer the questions shoppers have.
- 03Multiple choice
What do you check before choosing pay later?
Shoppers pick everything they check first, from interest to the provider. Bars show each share, a guide for which terms to show beside the option at checkout.
- 06Customer effort
How easy was the pay later signup?
A customer effort score for signing up to pay later. A low average points at the provider's steps, so share these answers with them.
- 07Stars
How clear were the installment terms?
A star rating for how clear the terms were. Results shows the average and a bar per rating. Low ratings beside the open question show which term needs plainer wording.
- 09Text
What was unclear about paying in installments?
An open question for anything unclear. Each answer arrives with a theme and a type such as question, so confusion about fees, dates or refunds is easy to filter.
- 08Big scale
How comfortable are you paying in installments?
How comfortable the shopper feels paying in installments, on a scale of 1 to 10. A column per step in Results shows whether shoppers who chose it feel at ease with it.
The payment plan
Ask about the plan the shopper chose, and ask for permission before you remind them of a payment.
- 04Dropdown
How many payments did you choose?
How many payments the shopper chose. Results shows the share for each plan length, which helps you decide which plans to show first.
- 11Number
How much is each payment?
The size of each payment, as a number. Results shows the median and the middle half. Ask it only if the plan size matters to how you present the option.
- 12Date
When is your next payment due?
The next payment date, picked on a calendar. Results shows the picked dates. Ask it only if you plan to send reminders yourself, and pair it with the consent question that follows.
- 13Consent
May we remind you before each payment is taken?
Asks for permission to send a reminder before each payment. Put it last, and send reminders only to shoppers who agreed, through your own email or the provider.
Tips for asking about pay later and installments
Small choices that get honest, useful answers.
- 01
Ask only shoppers who chose it
Put the question about splitting the payment first, and use logic so everyone else answers one question.
- 02
Keep to the choice and the terms
Ask why the shopper chose pay later and how clear it was. Leave income, debts and credit history out of the survey.
- 03
Share signup answers with the provider
Pass the effort and clarity answers to your pay later provider, since the signup steps are theirs.
- 04
Show the terms where shoppers look
Use the answers about what shoppers check first to decide what to show beside the option at checkout.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about pay later and installments
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
On the order confirmation page, right after a shopper splits the payment, or a few days later by email.
Three or four: whether the shopper split the payment, why, how clear the terms were and what they would do without it.
Keep to the choice and the terms. The questions here ask why shoppers chose installments and what they understood, without asking about income or debts.
Yes. The consent question asks for it inside the survey, so you can send reminders through your own email to the shoppers who agreed.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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