Offboarding questions that show whether people leave on good terms
Ask leavers how their last weeks went, from the handover to the final paycheck. Each question below comes with when to ask it and what the answer tells you.
What offboarding survey questions tell you
Offboarding survey questions ask leavers about the practical end of their time at the company: the handover, returning equipment, final pay and paperwork, who took over their work and how they were treated in the final weeks. A smooth exit protects the work left behind and keeps the door open for a return, a referral or a good word.
Ask in the last few days or within a week of the last day, by a link sent to a personal email address if the work account will close. Pick five to seven questions, and keep the contact question at the end for people who want to stay in touch. A contact answer carries the leaver's name and email, so leave it out of an anonymous survey.
Each written answer is read as it arrives and filed under a category and a theme from your own list, such as the handover or final pay, with a sentiment and an urgency. Give each unfinished task an owner in the inbox, so nothing the leaver flagged gets lost.
- Questions
- 14
- Best asked
- In the last few days before leaving
- Industry
- HR and employees
- Where to find them
- From library in the Usertick survey editor, on every plan
The 14 leaving on good terms questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
How the last weeks went
Start with the overall rating and how the company treated the leaver, then the ease of finishing up and what mattered most.
- 01Stars
How well were your last two weeks handled?
Five stars for how the last two weeks were handled. Results shows the average and the share who rated 4 or higher; select the low ratings to see which part of leaving went wrong.
- 10Big scale
How well did the company treat you in your final weeks?
How well the company treated the leaver in the final weeks, from 1 to 10. Results shows the average and a column per step; select the low scores to read what those leavers said would have helped.
- 04Customer effort
How easy was it to get everything finished before you left?
An effort score (CES) for finishing everything before leaving, on a seven-point scale. Results shows the average and the share who found it easy.
- 12Text
What would have made your last weeks smoother?
An open question on smoother last weeks. The themes show which part of offboarding to fix first, such as IT, payroll or the handover plan.
- 14Ranking
Rank what mattered most in your last weeks
Leavers rank five things that matter in the last weeks. Results shows the average place per item, which tells you where to put effort in the offboarding plan.
The handover and who took over
These questions show whether the work was passed on properly, so nothing stalls once the leaver is gone.
- 03Yes / No
Did you have enough time to hand over your work?
A yes or no on time for the handover. Select No in Results to see who took over the work and what was left undone.
- 08Multiple choice
Who took over your work?
Who took over the work, from a named colleague to nobody yet. A share for nobody or for not knowing points to work that may stall after the leaver goes.
- 05Text
What was left undone when you walked out?
Asks what was left undone on the last day. Each answer is a task to pass to the manager, so give it an owner in the inbox before the knowledge is gone.
- 09Ruler
How many weeks of notice did you give?
Weeks of notice given, on a ruler from 0 to 12. Results shows the median and the middle half; read it with the handover answers to see whether short notice explains a rushed handover.
Equipment, pay and paperwork
Rate each step of leaving and check what the leaver received, which gives IT, payroll and the people team their own list.
- 02Matrix
Rate each part of leaving
Rates the handover, returning equipment, final pay and paperwork in one grid. The heat map shows which step needs work, and each row has a natural owner: managers, IT, payroll and the people team.
- 06Multiple choice
Which of these did you get before your last day?
Lets leavers tick every item they received before the last day. Results shows a bar per item; any item many leavers miss is a gap in your offboarding checklist.
Staying in touch
End with alumni interest, the preferred way to keep in touch and contact details for those who want it.
- 07Yes / No
Would you join our alumni network?
A yes or no on joining an alumni network. Results shows the share that said yes, a quick test of whether a network is worth starting.
- 11Dropdown
How would you like us to stay in touch?
How the leaver would like to stay in touch. Results shows the share of each; respect every request for no contact, and use the rest to plan alumni contact.
- 13Contact
Where can we reach you after you leave?
Collects a personal email or phone number for after the leaver goes. Results shows a table of names and emails; leave it out of an anonymous survey, and use logic so only people who want contact see it.
Tips for asking about leaving on good terms
Small choices that get honest, useful answers.
- 01
Ask before the work email closes
Send the survey a few days before the last day, or to a personal email address, so the leaver can still answer.
- 02
Keep this survey practical
Use this survey for the handover, equipment and pay, and keep the reasons for leaving in a separate exit survey.
- 03
Give each loose end an owner
Assign every unfinished task and missing item to a person in the inbox on the day the answer arrives.
- 04
Respect how people want contact
Contact only the people who asked for it, and only in the way they chose.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about leaving on good terms
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
In the last few days before the person leaves, or within a week after, to a personal email address. Usertick doesn't send automatically when your HR system records a leaver, so send it once the last day is set.
Yes, on a website, link or QR code survey with anonymous responses on, which stores no user ID, traits or visitor ID. Surveys sent through Usertick email are not anonymous, and the contact question collects a name and email, so leave it out when you want anonymous answers.
Five to seven. Start with the overall rating, the leaving grid, what was left undone and how the leaver would like to stay in touch.
Keep those in a separate exit survey. Mixing the two makes the survey long and turns a practical checklist into a harder conversation.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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