A discount code survey asks shoppers who used a code whether it worked and where they found it, two things your order data can't tell you. This template asks four questions in under a minute: a yes or no on whether the code worked the first time, where the code came from, a star rating for how clear the discount was at checkout and an open question for shoppers whose code failed.
It is written for the order confirmation page, inside the page under the order, shown only on orders that used a code. If your store can add a parameter to the confirmation address for those orders, a page rule on the path and query does that on every plan; from Starter, a user trait passed with Usertick.identify() works too. The same survey runs as a link in your order email.
Every written answer and typed Other source is read as it arrives and filed under a category from your list, such as checkout and payment, with a type and an urgency, so a broken code reaches your team the same day. Results shows the share of codes that worked, the share of each source and the clarity rating, each compared with the period before.
