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eNPS survey template

Track how your team rates you as an employer, with the reason behind every score

Two questions: how likely employees are to recommend working here to a friend, and the main reason for their score. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this eNPS survey tells you

An employee NPS survey, or eNPS, asks employees how likely they are to recommend working here to a friend, on a scale from 0 to 10. This template adds the main reason for the score, which tells you why the number moved, and takes about 40 seconds.

It is written for a link shared with the whole company every quarter, with Anonymous responses turned on. Share it by link or QR code, so Usertick stores no user ID, traits or visitor ID with the answers; it keeps the country and a salted hash of the IP address. Usertick can also email it with the score inside the message, but each answer then stays tied to the person's contact. The chat layout asks the same two questions as a conversation, with a short reply after the score.

Every written reason is read as it arrives, in any language, and filed under a category from your list, such as pay and benefits or managers and leadership, with a type and an urgency. Results shows the eNPS against the quarter before, a bar of detractors, passives and promoters, and a score line over time.

In an emailAs a linkOn your websiteAs a conversation
Questions
2
Time to answer
Under a minute
Written for
A quarterly link shared with the whole company
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 2 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 2 · NPS

How likely are you to recommend working here to a friend?

Why ask it
The score is the number you track every quarter: the share of promoters who would recommend you, minus the share of detractors who wouldn't.
What you learn
The eNPS, promoters 9 to 10 minus detractors 0 to 6, with a bar of detractors, passives and promoters, a split per device and a score line over time.
Make it yours
Keep the wording the same every quarter, so the line over time compares like with like, and keep it required so every response counts toward the score.
Question 2 of 2 · Text · Optional

What's the main reason for your score?

Why ask it
The reason turns a score into something to act on, and people give it right after scoring, while the thought is there.
What you learn
Usertick reads each answer, files it under a category and a theme such as pay and benefits or managers and leadership, marks it as praise, a complaint or an idea, and flags the urgent ones. Select detractors in the score chart to read only their reasons.
Make it yours
Keep it optional, so people who don't want to explain still give a score. Read the passives' reasons too, since each passive who becomes a promoter raises the score.

What the answers show

Results turns each question into numbers you can follow week by week.

How likely are you to recommend working here to a friend?

Your NPS from promoters and detractors, compared with the period before and split by device.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Employee NPS (eNPS) in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask every quarter

    Usertick sends no recurring emails, so share the link at the same time each quarter and keep both questions unchanged.

  2. 02

    Read detractors and promoters apart

    Select detractors in Results and read their reasons, then do the same for promoters, so you know what to fix and what to protect.

  3. 03

    Add a team question with care

    A first question that names the team lets you compare scores. Keep teams broad, since a score from a team of three is easy to trace and Usertick has no minimum group size.

  4. 04

    Set an alert for a drop

    On every plan, a workflow alert posts to Slack or Microsoft Teams when the eNPS falls below a line over 30 days. Rates count once the window has 30 responses.

NPS surveysEmail surveysEmployee questions

More NPS templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
RetentionTeam pulseA short, anonymous check on workload, support and whether people feel heard. Send it every week or two to the whole team.
OnboardingNew hire, day 30Check in with new hires after their first month: what's in place, what slowed them down and what the next person should know. Send it on day 30.
ChurnExit surveyUnderstand why people leave and what would have kept them, while they're still happy to tell you. Send it during the notice period, before the last week.
CSATTraining feedbackFind out whether a training was relevant, whether people can apply it and what to train on next. Send it at the end of the session or the next morning.

Questions from the library

Browse the question library
  1. How likely are you to recommend this company as a place to work?NPS · Employee
  2. How satisfied are you with your job right now?Stars · Employee
  3. How does your workload feel?Multiple choice · Employee
  4. Rank the benefits you value mostRanking · Benefits and leaving
  5. Which benefit is missing?Multiple choice · Benefits and leaving
  6. What is the main reason you are leaving the company?Multiple choice · Benefits and leaving

Frequently asked questions

Every quarter gives you time to act between rounds and see whether the score moves. A big change, such as a reorganization, is a good reason for an extra round.

Any score above zero means more promoters than detractors. Compare your score with your own previous quarters, since the trend and the reasons tell you more than a single number.

With Anonymous responses on and the survey shared by link or QR code, Usertick stores no user ID, traits or visitor ID with the answers, and keeps the country and a salted hash of the IP address. A written reason can still mention details that point to the writer.

Yes, and the score sits inside the email, so one tap answers it. Each answer then stays tied to the person's contact, even with Anonymous responses on, so use the link for an anonymous round.

Read the detractors' reasons, look for the theme that comes up most, and pick one or two changes. Ask again next quarter and see whether the score and that theme move.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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