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Registration and check-in survey template

See where arrival slows down, from the sign-up form to the badge desk

Four questions for the morning of day one: how easy registration was, how long the check-in line took, whether the venue was easy to find and what to fix about arriving. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this event registration survey tells you

An event registration survey asks attendees about the first part of the event, from the ticket page and the sign-up form to the line for badges. This template takes under a minute: an effort score for registering, the minutes they waited at check-in, a yes or no on finding the venue and one open question about arriving.

It is written for an email on the morning of day one, sent by Usertick once the check-in desk closes, so every answer describes the same morning. The same template also runs as a link in your day-one message, as a QR code on a sign past the badge desk, or as a popup on your event website.

Every written answer is read as it arrives and filed under a category such as registration and check-in or venue and rooms, with a type and an urgency. Results shows the share who found registering easy, the median wait with the middle half of answers, and the share who found the venue easily.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
About a minute
Written for
The morning of day one, by email once check-in closes
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Customer effort

How easy was it to register for the event?

Why ask it
Registration is the first task you set an attendee, and a hard form or a confusing ticket page sets the tone. An effort scale from very difficult to very easy measures friction, which a satisfaction score blurs.
What you learn
The average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar, compared with the period before. Select the hard scores to read what those attendees wrote about arriving.
Make it yours
Keep it first: in the email, attendees tap their score inside the message and the rest of the survey opens with it kept.
Question 2 of 4 · Ruler · Optional

How long did you wait at check-in?

Why ask it
Minutes in line are a number you can plan desks and staff around. A ruler from no wait to 20 minutes or more gets a closer answer than a list of ranges.
What you learn
The median wait and the middle half of answers drawn over the scale, so a short typical wait with a few long ones looks different from a slow desk for everyone.
Make it yours
Set the top of the ruler to your own worst case; for a small meetup, 10 minutes may be the right maximum.
Question 3 of 4 · Yes / No

Was the venue easy to find?

Why ask it
Getting lost on the way in costs attendees the first session and shows up as a poor start to the day. A yes or no tells you whether the directions, the signs or the map need work.
What you learn
The share that said yes, compared with the period before. Select No to read what those attendees wrote about arriving.
Make it yours
For a venue with several buildings or floors, name the place you mean, such as Was the main hall easy to find?
Question 4 of 4 · Text · Optional

Is there anything about arriving we should fix for next time?

Why ask it
One open question at the end catches what the scores miss, such as a badge printer that jammed, a missing sign at the station or a line out in the rain.
What you learn
Each answer with its sentiment and theme, filterable by theme. Usertick files it under a category such as registration and check-in, marks it as a complaint, an idea or a question, and flags the urgent ones, in any language.
Make it yours
Read these at lunch on day one and fix what you can for day two, such as an extra sign or a second desk.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy was it to register for the event?

The average on its own scale and the share who found it easy, against the period before and by device.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Registration and check-in in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it once check-in closes

    Schedule the send for the end of the check-in window on day one, so every attendee answers about the same morning. Usertick schedules a send up to 30 days ahead.

  2. 02

    Fix it before day two

    On every plan, a workflow posts urgent answers to Slack or Microsoft Teams, so the door team sees a broken scanner or a missing sign while there is still time to act.

  3. 03

    Name the entrance you mean

    Large venues have several doors and desks. Name the entrance and the desk in your questions, so each answer points to one place.

  4. 04

    Keep the questions from event to event

    Results compares each period with the one before, so a new badge system or an extra desk shows in the numbers when the questions stay the same.

Customer effort scoreEvent surveysEmail surveysRegistration and logistics questions

More customer effort templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
Customer effortTicket purchaseMeasure how easy it was to buy a ticket and whether the options and prices were clear. Show it on the ticket confirmation page.
Customer effortTask effort reviewMeasure the effort and time a key task takes, and find the step that slows people down. Show it after someone finishes a long task, such as an import or their first report.
Customer effortCustomer effort (CES)Measure how much effort it took customers to get what they needed. Show it right after a support ticket is solved, a checkout or a setup step.
Customer effortReturns and refundsMeasure how easy your returns process is and learn the real reasons products come back. Send it once the refund has been issued.

Questions from the library

Browse the question library
  1. How easy was registration?Customer effort · Registration and logistics
  2. How many minutes did you wait at event check-in?Ruler · Registration and logistics
  3. Was your badge correct?Yes / No · Registration and logistics
  4. Where did you stay during the event?Multiple choice · Getting there and staying over
  5. How easy was it to book the partner hotel?Customer effort · Getting there and staying over
  6. How would you rate the hotel you stayed in?Stars · Getting there and staying over

Frequently asked questions

On the morning of day one, once the check-in desk closes. Attendees still remember the line and the signs, and you have the rest of the event to fix what they report.

Yes, the first question. The registration effort score sits inside the email, and a tap opens the other three questions with that answer kept. The answer is stored when the attendee submits.

It depends on your venue and how attendees arrive. Track the median wait from event to event and watch the middle half: a wide spread usually means a peak that more desks or staggered arrival times can fix.

Yes. Run the template as a link survey and print its QR code on a sign past the badge desk, so attendees answer on their phones as they walk in.

For most events, yes. Both describe the first hour of the event for the attendee, and four questions keep it under a minute. Ask about the sessions and the venue later, in the post-event survey.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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