Logistics questions that show where the day slowed attendees down
Ask attendees about everything around the program, from registration and check-in to the venue, the food and getting there. Each question below comes with when to ask it and what the answer tells you.
What event logistics survey questions tell you
Event registration and logistics survey questions ask attendees about the parts of the day that nobody puts on the agenda: the sign up form, the check-in line, the badge, the room temperature, the lunch queue and the trip to the venue. A long wait outside or a cold room colors how attendees remember the whole event, and these answers show what to fix first.
Ask most of these the evening the event ends or the next morning, by email to your attendee list or with a QR code at the exit. The last three belong on the registration form, before the event. Pick five or six for the survey after the day, starting with the areas you changed this time.
Each written answer is given a category, a theme, a type and an urgency as it arrives, so a complaint about a missing meal stands out from a wish for better Wi-Fi. Give each problem an owner in the inbox, and post urgent ones to Slack or Microsoft Teams for your venue team.
- Questions
- 15
- Best asked
- At sign up, and the evening after the event
- Industry
- Events
- Where to find them
- From library in the Usertick survey editor, on every plan
The 15 registration and logistics questions, with when to ask each
Grouped by what they tell you. Use them as they are or change the wording.
Registration and check-in
These cover the first ten minutes of the event, when a slow line or a wrong badge sets the tone for the day.
- 01Customer effort
How easy was registration?
A customer effort score for signing up, on a seven point scale. Results shows the average and the share who found it easy; read it after any change to the form or the payment step.
- 02Ruler
How many minutes did you wait at event check-in?
Minutes waited at check-in, on a ruler from zero to sixty. Results shows the median and the middle half, a fairer picture than the average when a few people arrived at the peak.
- 03Yes / No
Was your badge correct?
Checks names, companies and titles on badges. A rising share of No points to the registration form or the print file, and those attendees may deserve an apology in the next email.
The venue and the food
Ask about the room and the catering together, so you know which complaints to raise with the venue and which with the caterer.
- 04Matrix
Rate the event venue on each
Rates signage, seating, sound and temperature in one grid. The heat map shows which part of the venue let attendees down, and its row averages are useful in the debrief with the venue.
- 08Multiple choice
What would improve the venue?
Attendees pick every improvement they want, with Nothing for those who had no complaint. Results shows a bar for each, so you can rank the fixes before you book the venue again.
- 05Stars
How would you rate the food and drink?
One star rating for the food and drink. Read it next to the wait for food: a good menu still scores low when the line takes twenty minutes.
- 06Ruler
How many minutes did you wait in line for food?
Minutes in the food line, from zero to forty five. Results shows the median and the middle half; a long wait can point to too few serving points at the busiest break.
- 07Yes / No
Were dietary needs handled?
Asks whether special meals arrived as promised. Give every No an owner in the inbox, so the attendee gets an apology and the caterer hears about it.
Getting to the venue
Travel answers show how attendees reach the venue, which helps you choose the next location and write the joining instructions.
- 09Multiple choice
How did you travel to the event?
Shows how attendees reached the venue. Results shows each share on a donut, which helps you decide whether to add a shuttle from the station or arrange parking.
- 10Yes / No
Was the venue easy to reach?
A yes or no on the location. Choose No in Results to see how those attendees traveled, which tells you whether the problem was the trains, the parking or the walk from the station.
How the day went overall
One feeling and one open question catch anything the other questions missed.
- 12Emoji
How did the day feel?
A row of faces for the day as a whole. Results shows the share of each face, a quick read before you open the written answers.
- 11Text
What went wrong on the day, if anything?
The open question for anything that went wrong. Each answer gets an urgency as it arrives, so a lost bag or a missed meal reaches the right person ahead of a comment about the coffee.
Before the event
Put these on the registration form, so tickets, releases and arrangements are settled before anyone arrives.
- 14Contact
Who should we send the tickets to?
Collects the name and email for the tickets, which matters when an assistant books for someone else. Results shows a table of names and emails.
- 15Multiple choice
What do you need us to arrange for you?
Asks at sign up what to arrange, from wheelchair access to gluten free meals. Results shows a count for each, numbers the venue and the caterer can plan with.
- 13Signature
Sign the photo and video release
Collects a signed photo and video release on the registration form. Results keeps the signatures in a gallery of files. Signature questions are on every plan, 1 per survey on Free.
Tips for asking about registration and logistics
Small choices that get honest, useful answers.
- 01
Split the survey in two
Put the arrangements, the release and the ticket contact on the registration form, and save the questions about the day for after it.
- 02
Ask the next morning
Send the survey the evening the event ends or the next morning, while the wait at check-in is still a fresh memory.
- 03
Give every problem an owner
A missed meal or a wrong badge deserves a reply. Give each complaint an owner in the inbox and close it once the attendee has heard back.
- 04
Bring the answers to the venue
Take the venue grid and the travel answers to the debrief with the venue and the caterer, so the fixes are in the contract for next time.
Add these questions to a survey
From the library to the first answers.
- 1
Open the library
In the Usertick survey editor, choose From library, filter by industry and topic, and add several questions at once.
- 2
Or paste your own list
Paste questions reads up to 10 questions from any text on Free, 100 on Starter and 200 on Pro and above, keeps your wording and picks an answer type for each.
- 3
Choose where it runs
Show the survey on your website, send it by email, share its link and QR code, or switch it to a conversation.
- 4
Read the answers
Results counts every score and choice, and Usertick reads each written answer and files it by topic, on every plan.
Templates and more questions about registration and logistics
Full surveys that ask about the same things, and neighboring topics in the library.
Templates
Browse all templatesFrequently asked questions
The evening the event ends or the next morning, by email to your attendee list or with a QR code at the exit. Usertick sends to a contact list right away or on a date up to 30 days ahead.
The arrangements attendees need, the photo and video release and the ticket contact. Asking them at sign up gives the venue and the caterer time to plan.
Five or six. Start with check-in, the venue grid and the food, and end with the open question about what went wrong.
Yes, on every plan. Add the Signature question (1 per survey on Free) to the registration survey, and each signature arrives with the response.
Yes. The question library comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.
Yes. Once a question is in your survey, reword it, change its options or its answer type, and add logic to skip it for some answers.
Yes. The library is translated into Usertick's built-in languages, and in any other language it shows in English for you to translate.
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