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Event catering survey template

Fix the lunch line, before the second day starts

Four quick questions for the end of each event day: a rating for the food, the wait for lunch, whether dietary needs were met and whether coffee was there when attendees needed it. Use it as it is or add an open question, and Usertick reads every written answer for you.

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What this event catering survey tells you

An event catering survey asks attendees about the food and drinks while the day is still on their mind. This template takes about thirty seconds: a rating for the food, the wait in the lunch line, a yes or no on dietary needs and a yes or no on coffee.

It is written for an email at the end of each event day, sent by Usertick to your attendee list with the food rating inside the message, so you can brief the caterer before the next morning. The same template also runs as a QR code on table cards and at the coffee stations, or as a link in the event app.

Results shows the food average with the share who rated 4 or higher, the share for each wait, and the share who said yes on dietary needs and on coffee. Select No on dietary needs to see how those attendees rated the food. Add an open question and Usertick reads each written answer and files it under a category such as food and breaks.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
Under a minute
Written for
The end of each event day, by email to attendees
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Stars

How would you rate the food?

Why ask it
Food is one of the few things every attendee experiences, and a poor lunch colors the whole afternoon. One rating gives the caterer a number to beat on day two.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, compared with the period before, so day two can be set against day one.
Make it yours
Keep it first, so attendees can rate the food inside the email with one tap.
Question 2 of 4 · Multiple choice

How long did you wait in line for lunch?

Why ask it
Long lines eat into the break and the session after it. Wait bands give the caterer and the venue a concrete number to plan serving points around.
What you learn
A donut with the share and count for each wait band, compared with the period before. Select More than 20 minutes to see how those attendees rated the food.
Make it yours
When the wait is long, add serving points or stagger lunch by track, then compare the next day's answers.
Question 3 of 4 · Yes / No

Were your dietary needs met?

Why ask it
An attendee whose meal was missing goes hungry, whatever the food rating says. A yes or no shows how many fell through the gaps.
What you learn
The share that said yes, compared with the period before. Select No to filter the page to the attendees who weren't served what they needed.
Make it yours
Collect needs before the event with a pre-event survey, then use this question to check the caterer delivered on them.
Question 4 of 4 · Yes / No

Was coffee available when you needed it?

Why ask it
Coffee running out mid-morning is a small problem that attendees remember. A yes or no tells you whether to add a station or another refill.
What you learn
The share that said yes, compared with the period before, so a second station on day two shows in the numbers.
Make it yours
Change it to whatever ran short at your last event, such as water or snacks between sessions.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate the food?

The average rating and the share who gave 4 or 5 stars, against the period before.

How long did you wait in line for lunch?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Food and drinks in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Create one send per day

    Usertick has no recurring sends, so set up one send for each event day, each scheduled up to 30 days ahead. Turn off Skip people who already received this survey, which is on by default, so day two reaches everyone again.

  2. 02

    Brief the caterer each evening

    Read the day's answers before the evening call with the caterer. On every plan, a workflow adds each response to a Google Sheet the caterer can open.

  3. 03

    Add one open question

    The template has no text question. Add What should change at lunch tomorrow? and Usertick files each answer under a category such as food and breaks, with a type and an urgency.

  4. 04

    Ask exhibitors and guests too

    People who aren't on your attendee list, such as exhibitors and day guests, can scan a QR code on the table cards. Run that copy as a link survey so the email results stay apart.

CSAT surveysEvent surveysEmail surveysRegistration and logistics questions

More satisfaction templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

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CSATPost-eventFind out how attendees rated your webinar, workshop or conference, whether the content and length were right and what to change next time. Send it within a day of the event.
CSATSession feedbackRate each talk or workshop while it's fresh and learn what attendees want more of. Show a QR code on the last slide or send it in the event app.
CSATWebinar feedbackFind out how useful a webinar was, why people joined and what to cover next. Send it with the recording, within a day.
CSATKeynote feedbackRate the keynote and the speaker while it's fresh, and see whether the length worked. Show a QR code on the closing slide.

Questions from the library

Browse the question library
  1. How easy was registration?Customer effort · Registration and logistics
  2. How many minutes did you wait at event check-in?Ruler · Registration and logistics
  3. Was your badge correct?Yes / No · Registration and logistics
  4. How was the amount of food?Multiple choice · Feeding a crowd
  5. What was missing from the menu?Multiple choice · Feeding a crowd
  6. How would you rate the coffee?Stars · Feeding a crowd

Frequently asked questions

At the end of each event day, so you can act before the next morning. For a one-day event, send it that evening.

Yes. Create a send for each day, and turn off Skip people who already received this survey, which is on by default. Usertick doesn't repeat a send on its own.

Every card in Results compares the chosen period with the period before. Pick day two as the period to see it set against day one.

Yes. The food rating sits inside the email, and a tap opens the other three questions with that rating kept. The answer is stored when the attendee submits.

Yes. Ask for needs at registration or with a pre-event survey, then use this question to check they were met. Ask what to serve, and leave out medical details.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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