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Event app survey template

See which parts of your event app worked, and what attendees wish it did

Three questions for the last day of your event: how easy the app was to use, a rating for the agenda, the venue map, messaging and notifications, and what attendees wish it could do. Use it as it is or change any question, and Usertick reads every written answer for you.

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What this event app survey tells you

An event app feedback survey asks attendees how the app you gave them held up during the event, in hallways, between sessions and on a weak signal. This template takes about a minute: an effort score for using the app, a rating for four of its parts and one open question about what it should do next time.

It is written for an email on the last day of the event, sent by Usertick to your attendee list with the first question inside the message. The same template also runs as a link you post in the app's announcements, or as a popup in the browser version of the app, since the Usertick script works in web apps on your own domain. A mobile app can open the survey's link.

Every written answer is read as it arrives and filed under a category such as app and schedule, with a type and an urgency, so bugs and feature ideas land in separate lists. Results shows the share who found the app easy, a heat map of the four parts with their averages, and the themes of what attendees asked for.

In an emailAs a linkOn your websiteAs a conversation
Questions
3
Time to answer
About a minute
Written for
The last day of the event, by email to attendees who used the app
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 3 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 3 · Customer effort

How easy was the event app to use?

Why ask it
An event app has to work in a crowded hallway, between sessions, with one hand. An effort scale from very difficult to very easy shows whether it did, which a star rating blurs.
What you learn
The average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar, compared with the period before, so a new app vendor shows in the numbers.
Make it yours
Keep it first, so attendees can tap their score inside the email and open the rest with it kept.
Question 2 of 3 · Matrix · Optional

How would you rate the following?

Why ask it
Attendees use the agenda, the map, messaging and notifications for different jobs. Rating them apart shows which feature to fix or drop before you renew the app contract.
What you learn
A heat map with a row for each feature and its average, so a well-used agenda with a confusing map stands out. On phones the grid shows one row at a time.
Make it yours
Replace the rows with the features your app had, such as lead scanning or live polls, and add a Not applicable column for attendees who never used one.
Question 3 of 3 · Text · Optional

What do you wish the app could do?

Why ask it
Attendees tell you what they tried to do and couldn't, which becomes the wish list for next year's app or vendor.
What you learn
Each answer with its sentiment and theme, filterable by theme, with up to 8 themes and their trends. Usertick marks each answer as a bug, an idea or a complaint and flags the urgent ones.
Make it yours
Send the bugs to your app vendor and the ideas to whoever writes next year's requirements.

What the answers show

Results turns each question into numbers you can follow week by week.

How easy was the event app to use?

The average on its own scale and the share who found it easy, against the period before and by device.

How would you rate the following?

Each row's answers side by side, so the part that needs work stands out.

Every written answer, read for you

Each answer arrives with its category, theme, type and urgency, so the urgent ones reach your team first.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Event app in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Ask on the last afternoon

    Send it on the final afternoon, while the app is still on attendees' phones and the problems are fresh. Schedule the send before the event starts, up to 30 days ahead.

  2. 02

    Post the link in the app

    Put a link copy of the survey in an app announcement or as the last item on the agenda, so attendees who never open your emails see it too.

  3. 03

    Route bugs to the right team

    On every plan, a workflow posts every answer marked as a bug to Slack or Microsoft Teams. From Starter, it can also open a Jira or Linear issue for the team that builds or manages the app.

  4. 04

    Ask who never opened it

    Add a first question asking whether they used the app, with a skip so those who didn't go to an open question about why. Their reasons say as much about the app as the ratings do.

Product feedbackEvent surveysEmail surveysRegistration and logistics questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductVirtual eventLearn how online attendees experienced your virtual event, from stream quality to taking part. Send it within a day of the event.
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.

Questions from the library

Browse the question library
  1. How easy was registration?Customer effort · Registration and logistics
  2. How many minutes did you wait at event check-in?Ruler · Registration and logistics
  3. Was your badge correct?Yes / No · Registration and logistics
  4. Where did you stay during the event?Multiple choice · Getting there and staying over
  5. How easy was it to book the partner hotel?Customer effort · Getting there and staying over
  6. How would you rate the hotel you stayed in?Stars · Getting there and staying over

Frequently asked questions

On the last day of the event, while attendees still have the app open. A week later, the details of a confusing map or a missed notification have faded.

When the app runs in a browser on your own domain, the Usertick script works there like on any website, as a popup. Inside a mobile app, post the survey link, and it opens the hosted survey page.

Yes, the first question. The effort score sits inside the email, and a tap opens the other two questions with that answer kept. The answer is stored when the attendee submits.

Select a low rating on that row in Results to filter the page to those attendees, then read what they wish the app could do. The answers usually name the step that failed.

Yes, with a first question that asks whether they used it and a skip for those who didn't. Why they never opened it can matter more for next year than the ratings from those who did.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

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