Usertick
Start free
Virtual event survey template

Hear how the event looked from home, from the stream to the schedule

Four quick questions for the day after your online event: the stream quality, how easy it was to join, how attendees took part and whether the schedule fit their time zone. Use it as it is or add an open question, and Usertick reads every written answer for you.

Get started freeAll templates

What this virtual event survey tells you

A virtual event survey asks online attendees about the parts you can't see from the stage: the stream, the join link and the hours. This template takes under a minute: a rating for the stream, an effort score for joining, the ways they took part and a yes or no on the time zone.

It is written for an email within a day of the event, sent by Usertick to your registration list with the stream rating inside the message. The same template also runs as a link in the platform's chat as the last session ends, or as a popup on the page of your website where the recordings live.

Results shows the stream average with the share who rated 4 or higher, the share who found joining easy, a bar for each way of taking part and the share whose time zone worked. Select No on the time zone question to see how those attendees took part. Add an open question and Usertick reads each written answer and files it by category and theme.

In an emailAs a linkOn your websiteAs a conversation
Questions
4
Time to answer
Under a minute
Written for
Within a day of the online event, by email to registrants
Plans
Every plan, the free plan included

See it on every channel

The same template on your website, behind a link, in an email and as a conversation.

In an email

Send it from Usertick to a contact list, with the first question inside the email. A tap on an answer opens the rest of the survey with that answer already kept. Usertick sends 50 emails a month on the free plan, or connect your own sender.

The 4 questions, one by one

What each question asks, why it is there, what it shows you and what to change.

Question 1 of 4 · Stars

How would you rate the stream quality?

Why ask it
A stream that buffers or drops audio undoes good content. Asking about it first separates platform problems from content problems.
What you learn
The average out of 5, a bar for each rating and the share who rated 4 or higher, compared with the period before, so a change of platform shows in the numbers.
Make it yours
Keep it first, so attendees can rate the stream inside the email with one tap.
Question 2 of 4 · Customer effort

How easy was it to join the sessions?

Why ask it
Lost join links, extra logins and browser checks cost attendees the first minutes of every session. An effort scale shows how much friction your setup added.
What you learn
The average on the 1 to 7 scale and the share who found it easy, with a hard-to-easy bar. Select the hard scores to see how those attendees rated the stream.
Make it yours
When joining is hard, send one join link per day in place of one per session, then compare the next event's scores.
Question 3 of 4 · Multiple choice · Optional

How did you take part?

Why ask it
Online attendees can watch quietly or take part through chat, Q&A, polls and networking rooms. Knowing which they used tells you which features are worth paying for.
What you learn
Bars with the share and count for each way of taking part, since attendees can pick several. The share for I only watched shows how many stayed passive.
Make it yours
List the features your platform offered, using the names attendees saw on screen.
Question 4 of 4 · Yes / No

Did the schedule work for your time zone?

Why ask it
A global audience can't join a session that runs at 3 a.m. their time. A yes or no tells you whether to repeat sessions or record more of them.
What you learn
The share that said yes, compared with the period before. Select No to see how those attendees took part and whether they only watched.
Make it yours
When many say no, run the main sessions twice or add a live slot at a second time of day.

What the answers show

Results turns each question into numbers you can follow week by week.

How would you rate the stream quality?

The average rating and the share who gave 4 or 5 stars, against the period before.

How did you take part?

The share of each answer with its count. Select an answer to narrow the whole page to those people and read what else they said.

Use this template in four steps

From the template to the first answers.

  1. 1

    Open the template

    Sign up free and pick Virtual event in the template gallery. It opens in a matching style, ready to change.

  2. 2

    Make the questions yours

    Reword any question, change the options, and add logic or more questions.

  3. 3

    Choose where it runs

    Show it on your website, send it by email, share its link and QR code, or switch it to a conversation.

  4. 4

    Publish and read the answers

    Answers arrive in Results and the inbox as people send them, each written one read and filed by Usertick.

Tips for this survey

Small choices that keep people answering and the answers useful.

  1. 01

    Send it within a day

    Schedule the send before the event ends, so it reaches attendees the next morning while the stream and the join steps are fresh.

  2. 02

    Ask in the chat as well

    For attendees who never open the follow-up email, run a copy of the survey as a link and paste it in the chat of the closing session.

  3. 03

    Add one open question

    The template has no text question. Add What would make the next online event better? and Usertick reads each answer, files it by category and theme, and flags the urgent ones.

  4. 04

    Ask for the region

    When you plan sessions by time zone, add a dropdown for region and select each region in Results to compare stream and schedule answers.

Product feedbackEvent surveysEmail surveysHybrid and online events questions

More product feedback templates and questions

Templates like this one, and single questions from the library to add to it.

Templates

Browse all templates
ProductEvent appLearn how well your event app worked, from the agenda to the venue map. Send it on the last day of the event.
ProductProduct feedbackGive users one place to share what they think of the product, sorted by area so it reaches the right team. Run it as an always-on feedback button inside your app.
ProductFeature requestCollect feature ideas together with the problem behind them and how people cope today. Link it from your help menu, your roadmap or your changelog.
ProductBeta feedbackGet structured feedback from early users on a feature before it launches to everyone. Send it after testers have used the beta for about a week.

Questions from the library

Browse the question library
  1. How did you take part in this event?Multiple choice · Hybrid and online events
  2. How would you rate the live stream quality?Stars · Hybrid and online events
  3. Could you hear every speaker clearly online?Yes / No · Hybrid and online events
  4. Did you install the event app?Yes / No · The event app
  5. How would you rate the event app?Stars · The event app
  6. What did you use the app for?Multiple choice · The event app

Frequently asked questions

Within a day of the event, while attendees still remember the stream and the join steps. Schedule it before the event ends.

Yes. Run the template as a link survey and paste it in the platform's chat as the last session ends. Link answers report in Results like any other.

Yes, for the online audience. Send it to online registrants, and use a post-event survey for the people who attended in person.

Yes. The stream rating sits inside the email, and a tap opens the other three questions with that rating kept. The answer is stored when the attendee submits.

Select the low ratings to see how those attendees joined and took part. When the join score is low too, fix the platform setup and the join links before you change the content.

Yes. Every template comes with every plan, the free plan included, and the free plan covers 150 responses a month across your surveys.

Yes. The template becomes your own survey, so reword any question, add or remove questions, and change the options and the logic. The gallery stays as it is.

Yes, from Starter. The template is written in US English. Add languages by hand or with AI translation, and each person sees the survey in their browser's language.

Listen better, act faster, and build what truly matters.

Start free, see what your customers mean, and get each answer to the person who can act on it.

Get started freeTalk to sales
  • 150 responses a month on Free
  • Every channel and AI analysis
  • No card needed